Steve MacDonald
Steve MacDonald at Master Buick GMC

Steve MacDonald | Page 5

Service Manager

Master Buick GMC

3710 Washington Rd
Augusta, GA 30907

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5.0
49 Reviews
5.0

49 Reviews

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49 Reviews of Steve MacDonald

January 15, 2019

Dealership Rating
Employee Rating

2nd oil change on 2018 Enclave bought from Gene Baxley.. Outstanding service department for oil change. I have known and dealt with Gene, Earl and Keith for manny years and have purchased 4 or 5 new vehicle More

by None
Recommend Dealer
Yes

Other Employees Tagged: Eddie Overby, Charles Williams , Gene Baxley, Keith Stone, Earl in Parts Department

Jan 15, 2019

Master Buick GMC responded

Thank you so much for the great review of your experience at our dealership and especially with Gene, Earl and Keith. All of the employees appreciate your loyalty to Master Buick GMC. Please don't hesitate to reach out if we can assist you again in the future. Warm regards, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

December 27, 2018

Dealership Rating
Employee Rating

Amazing inventory. Accommodating staff. Due to my hectic schedule, I had to cancel several appointments. Master Buick GMC was able to take care of me minutes before closing on several occasi More

by Jwelch88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nicole Rowell , Andrew Lokey

Dec 27, 2018

Master Buick GMC responded

Thank you for your wonderful feedback. At Master Buick GMC, we always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Kind regards, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

December 07, 2018

Dealership Rating

Terrible service department Took vehicle in for air conditioner and backup camera warranty work. Held the vehicle 7 days after saying it would be a 2-3 day turnaround. Got the ca More

by DowdTimm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Charles Williams, William Fanning, Brooke Jennings , Porsha Cox, Brad Gillespie, Alyson Johns, Not sure who we worked with, but it was terrible.

Dec 08, 2018

Master Buick GMC responded

I am extremely sorry for our miscommunication between departments. While I'd love to say we are perfect, we do make mistakes. I understand how you could lose confidence in us, but I assure you, this is a paperwork and miscommunication issue and not a performance issue. If you are still having issues with your back up camera, we would love to be able to make it right with you. We value your business and appreciate your honest review and will certainly work on how this happened. Kathy Hensley Master Buick GMC

December 06, 2018

Dealership Rating
Employee Rating

Quality on time service. We use this dealership for both of our vehicles. We haven’t used another center since 2012 when we bought our Acadia from there. We have always gotten More

by Jam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sue Oertle, Charles Williams, William Fanning, Brooke Jennings , Porsha Cox, Brad Gillespie, Alyson Johns, David Truitt

Dec 07, 2018

Master Buick GMC responded

Jam, thank you for the excellent review and we're glad to hear that you receive great service time and time again. We appreciate your business and we look forward to seeing you again on your next visit! Respectfully, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

November 28, 2018

Dealership Rating
Employee Rating

Great service a very clean operation starting with sales, through the operator and service personnel. Each keeps you informed of the findings and repair or sales pr More

by TAGRELIUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Will Schafer, Charles Williams , Gene Baxley

Nov 29, 2018

Master Buick GMC responded

We appreciate you taking the time to write this review about our dealership. We want to assure that all of our customers are informed and all of their needs are met when it comes to their vehicle. If there is anything automotive-related we can assist you with in the future, please let us know. Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

October 24, 2018

Dealership Rating
Employee Rating

Pleased Glad they were able to work me in on the same day I called for the appointment . Very pleased with the service I received. Thanks More

by ladyngold1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charles Williams

Oct 24, 2018

Master Buick GMC responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

October 04, 2018

Dealership Rating
Employee Rating

Awesome I had a great service experience. Everyone was very professional! Waiting area was clean and offered nice amenities. Service was quick and efficien More

by CLD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Porsha Cox, Andrew Lokey

Oct 04, 2018

Master Buick GMC responded

Thank you for this great review! We were honored to serve you and look forward to the opportunity to do so again! We appreciate your business! Kathy Hensley, Owner

September 12, 2018

Dealership Rating
Employee Rating

Excellent customer service I went to Master Buick / GMC looking for a gently used Sierra 1500. Tony Goddard assisted me and asked what I was looking for as far as options go. More

by Mj23macd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Goddard, Keith Stone

Nov 27, 2018

Master Buick GMC responded

Thank you for taking the time to write about your experience with us! At Master Buick GMC, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy Tony, Steve, and Keith were able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

July 29, 2018

Dealership Rating
Employee Rating

Good follow through on pricing and estimating. I would recommend them. Price was what they said it would be and car done in less than 90 min. More

by NISSAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: William Fanning

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