Steve Martindale | Page 4

Fixed Airbag Recall A great service shop at this dealership. Terrific people and great service. The shop is clean and neat. The staff is super friendly. The job was c A great service shop at this dealership. Terrific people and great service. The shop is clean and neat. The staff is super friendly. The job was completed on time. More

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Still no car................... Kimberly Was told would probably take 2 days. Here we are on day 4, and i still have NO CAR, or any diagnosis yet. On top of that, my so called warranty.. we Was told would probably take 2 days. Here we are on day 4, and i still have NO CAR, or any diagnosis yet. On top of that, my so called warranty.. well they fail to mention you have to pay the diagnostic fee. (Not a small fee)And if there is nothing wrong with the car, you still have to pay that charge. I had my car looked at my another service shop before bringing it to Phil Long Service. In my honest opinion,, i know what is wrong and am just going to see if they state the same thing. Should of stayed at my trusted mechanic. However i have a warranty.. But who knows if Ford will cover it anyway as i was told. We diagnosis it, and then we see if its a covered item. Oh come on. I have the book. They also wanted an extra diagnosis fee just to look at my passenger seat sensor. (Same story.. may or may not be covered.. could be any number of things.. we will charge you a fee to look at it) Unreal.. And still i wait for a referral check for sending someone else to buy a car there. Frustrated on so many levels. More

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Outstanding service Dwayne is the BEST !! I would take my vehicles anywhere else. My vehicle had a difficult problem to repair, but they never gave up and were able to fi Dwayne is the BEST !! I would take my vehicles anywhere else. My vehicle had a difficult problem to repair, but they never gave up and were able to fix it as good as new. More

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Airbag recall on a Fusion Hybrid We took in our 2010 Fusion Hybrid in for the airbag recall. They said it would take over a day for our 2010 model. The nice part is they got it done i We took in our 2010 Fusion Hybrid in for the airbag recall. They said it would take over a day for our 2010 model. The nice part is they got it done in one day. That was good but when I picked up the car I found damage on the console between the front seats. There were dings and pits where there were none before. The leather seats seem to be undamaged. The man at the desk didn't tell us his name or have any business cards so I don't know who we were working with. More

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Amazing Customer Service If I could give more stars I would. My 2013 F150 lost all acceleration and so I took it to Phil Long for service, they repaired it and I picked it up. If I could give more stars I would. My 2013 F150 lost all acceleration and so I took it to Phil Long for service, they repaired it and I picked it up. Within 48 hours it broke down again, you would think why is this guy giving them 5 stars. We had replaced the lead plate on the throttle body and hoped that was what as wrong but then everything went south, even the techs could not figure it out. I worked with Gary Warren and he was a super star, everything they replaced worked and then failed, the service bill was racking up and the truck still failed testing. Ford said to replace throttle body and wire harness and if that failed, replace the PCM, which I had to do. I thought this was ridiculous and we are now at thousands of dollars in repairs. Well Phil Long stepped up and helped with the repair costs, which they did not need to and Ford corporate stepped in and also helped with the costs! Turns out that the truck came from Canada and was programmed wrong when it got here. Here's the kicker, I had purchased cars and trucks from Phil Long before but not this one but I have done all my services with them and they still helped. Thank you for your customer service, thank you for rewarding my loyalty and thank you for just caring to help! More

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Friendly and efficient Every time I come into the dealer for an Express Service the crew is always ready to help. They exceed all expectations and deliver every time. Every time I come into the dealer for an Express Service the crew is always ready to help. They exceed all expectations and deliver every time. More

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Nice people, great service I always get great service here and recommend these folks. There care they take with my truck, advising when they find a problem is comforting I always get great service here and recommend these folks. There care they take with my truck, advising when they find a problem is comforting More

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Warranty service The Phil Long service department fixed a problem caused by an autobody repair service and did so graciously and quickly and at no charge. to me.. The Phil Long service department fixed a problem caused by an autobody repair service and did so graciously and quickly and at no charge. to me.. More

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A Dealer You Can Trust Since the day I bought my 2015 Ford Fusion Titanium at Phil Long Ford, Phil Long Ford has taken care of my car. The service has been excellent!!! I do Since the day I bought my 2015 Ford Fusion Titanium at Phil Long Ford, Phil Long Ford has taken care of my car. The service has been excellent!!! I don't take my car anywhere else, including for new tires. A dealer you can trust with a GM and Service Manager who truly care about the customer!!! More

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Best Ford Raptor dealaer around From the moment of first contact through signing, the entire purchase process was flawless and stress free (absolutely NO pressure). The absolute l From the moment of first contact through signing, the entire purchase process was flawless and stress free (absolutely NO pressure). The absolute largest selections of Ford Raptors I’ve ever experienced! More

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