Steve Martindale | Page 3

I had an on going problem with my driver and passenger windows not staying up. Just all of a sudden they would go down when trying to close them. I called and spoke with Steve the service manager and told windows not staying up. Just all of a sudden they would go down when trying to close them. I called and spoke with Steve the service manager and told him about my problem he said bring it in and he would handle it and over see it himself and he did!! It hasn’t happened again. Thank you Steve now when I go somewhere I’m not worried I can’t lock my car. More

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Always friendly and helpful they do not try to sell you things you don't need even if your women. The service department has been great thru all this coronavirus stuff things you don't need even if your women. The service department has been great thru all this coronavirus stuff More

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Do not buy a Ford or use Phil Long Ford service. DO NOT BUY A VEHICLE OR HAVE SERVICE PERFORMED BY FORD. My 2010 Raptor 6.2 with 70K miles needs a new engine according to Phil Long service. They cl DO NOT BUY A VEHICLE OR HAVE SERVICE PERFORMED BY FORD. My 2010 Raptor 6.2 with 70K miles needs a new engine according to Phil Long service. They claim that a compression test (no leakage tests or cylinder inspections performed) indicate that a long block is necessary, cost $10k. Cats blew at about 55k due to same internal engine problem that Ford will not fix or admit to. Codes are showing random misfires on cylinders 4 and 7 but compression is low only on cylinder 1. Phil Long falsely claims that inspection of heads show no problem and indicate long block is necessary. More

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I've been having service done @ Phil Long for almost 20 years. Every aspect of the process is top notch, from the check-in to the cashier's window. years. Every aspect of the process is top notch, from the check-in to the cashier's window. More

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I had an oil change completed with a safety check recently. I am very satisfied with the service I recieved. Everyone was through, informative and fast! recently. I am very satisfied with the service I recieved. Everyone was through, informative and fast! More

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Bought two cars here. Been using their service department exclusively for everything, including tires, since I bought my last car, a 2015 Ford Fusion Titanium. Best auto dealer in Denver. Looking forward to exclusively for everything, including tires, since I bought my last car, a 2015 Ford Fusion Titanium. Best auto dealer in Denver. Looking forward to buying a Mustang Mach-E electric vehicle here in the future. More

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Overall horrible experience and wait time for service completion. Made an appointment over two weeks in advance. For recall issue and a transmission issue. It still took almost two weeks to complete. The completion. Made an appointment over two weeks in advance. For recall issue and a transmission issue. It still took almost two weeks to complete. Then had issues with a loaner vehicle and well as the service director. Never go back again!! More

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Great work and excellent customer service Staff is always welcoming as soon as I walk in the door. Service is quick and I do not ever feel pressured to get extra work done on my vehicle. Staff is always welcoming as soon as I walk in the door. Service is quick and I do not ever feel pressured to get extra work done on my vehicle. More

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Fixed Airbag Recall A great service shop at this dealership. Terrific people and great service. The shop is clean and neat. The staff is super friendly. The job was c A great service shop at this dealership. Terrific people and great service. The shop is clean and neat. The staff is super friendly. The job was completed on time. More

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Still no car................... Kimberly Was told would probably take 2 days. Here we are on day 4, and i still have NO CAR, or any diagnosis yet. On top of that, my so called warranty.. we Was told would probably take 2 days. Here we are on day 4, and i still have NO CAR, or any diagnosis yet. On top of that, my so called warranty.. well they fail to mention you have to pay the diagnostic fee. (Not a small fee)And if there is nothing wrong with the car, you still have to pay that charge. I had my car looked at my another service shop before bringing it to Phil Long Service. In my honest opinion,, i know what is wrong and am just going to see if they state the same thing. Should of stayed at my trusted mechanic. However i have a warranty.. But who knows if Ford will cover it anyway as i was told. We diagnosis it, and then we see if its a covered item. Oh come on. I have the book. They also wanted an extra diagnosis fee just to look at my passenger seat sensor. (Same story.. may or may not be covered.. could be any number of things.. we will charge you a fee to look at it) Unreal.. And still i wait for a referral check for sending someone else to buy a car there. Frustrated on so many levels. More

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