37 Reviews
Write a Review37 Reviews of Steven Browder
January 17, 2024
Stephen has great follow-through. I also appreciate the follow up call received by the service manager. Looking forward to the opening of the new dedicated genesis building I also appreciate the follow up call received by the service manager. Looking forward to the opening of the new dedicated genesis building More
Other Employees Tagged: Frank Seitz
January 17, 2024
Always dependable, easy in and quick reliable service. Highly recommend Tulsa Hyundai for sales and Service. Highly recommend Tulsa Hyundai for sales and Service. More
Other Employees Tagged: Megan Barham, Faith Condrey, Cooper Houchin, Frank Seitz, Skyler Matsler, Kasey Collins, Gavin Kalagher, Joseph Daniels
January 17, 2024
I own a Genesis and was very unhappy with the Hyundai service center. I received a call informing me that Genesis service was back open, but that was not the case. When I purchased my Genesis, I was told service center. I received a call informing me that Genesis service was back open, but that was not the case. When I purchased my Genesis, I was told the service would be amazing and loaners would be made available. This is my second attempt with this dealership. I will continue to travel for service appointments. More
January 16, 2024
Upon arrival, I was told we would be informed of progress as the tech worked on our vehicle. We were not informed and I had to continue to ask for updates. The following week I was told when the vehicle woul as the tech worked on our vehicle. We were not informed and I had to continue to ask for updates. The following week I was told when the vehicle would be ready, but never received a call. Upon calling to check on my vehicle, I was told they needed it for another week. Finally got my vehicle back and they had also rotated my tires. The inspection showed all green only to have one of the tires blow out on the highway two days later. More
January 16, 2024
Worst experience of my life. The service techs that are Hyundai certified in my opinion should not be working on vehicles. They had my car for over 2 months for a recall on the s The service techs that are Hyundai certified in my opinion should not be working on vehicles. They had my car for over 2 months for a recall on the security system and to do a diagnosis on why it was an engine recall. They said 49.99 to diagnose it at first. Then after I left they said it was going to be $179. After 2 months they said they could not get my car started but they told me it needed almost $13,000 worth of work including a fuel pump so I asked them if they check the gas gauge they said yes. They said they filled the tank up the service manager Megan actually told me that on the phone. So I told them I'd be out there to check myself why they couldn't start it. What are the items they had said that they needed to replace was a fuel pump which had already been replaced. So I asked why they would fill the tank in order to drop the fuel tank to get to the fuel pump Megan proceeded to tell me oh they just put a little gas then and so I told her oh so you lied to me. So she was aggravated we went out and try to start the car there was no gas in the car.the battery was dead. I told her to let me take the battery home that night and charge it overnight she said no I couldn't do that she was tired of dealing with this and I told her well can you charge the battery overnight she said she would have to charge me to charge my battery. Then she said she didn't want to deal with my car anymore cuz I wouldn't take the advice of the Hyundai certified tech. I told him I would be back the next day. The following day I got a call from my service text saying they were going to charge me $35 a day every day my car was at the lot so I brought gas in a gas can and a new battery went to my car where it had been parked put the battery in and the gas in before I called for my key when they all three came out again with my key I grab the key got in the car it started right upand then I got out and I said look I had no problem starting the car I said and you wanted me to let my your Hyundai certified text work on my car when they couldn't even figure out that it was out of gas even after being told Megan then proceeded to scream at me repeatedly at the top of her lungs to get out of there because I had caught her and lies I had proven to her that her certified technicians were not doing their job. I will never ever ever recommend them. I took my car to the other Hyundai place in broken arrow they said that they had 40 or 50 customers that came from Tulsa Hyundai because of the same similar incidences. More
Other Employees Tagged: Megan Barham, Faith Condrey, Cooper Houchin, Frank Seitz, Skyler Matsler, Kasey Collins, Gavin Kalagher, Joseph Daniels , Service tech named josh
December 08, 2023
I spoke with the technician about a recall that I have been up called and returned three different times to have it fixed, which it did finally get fixed. The warranty has some stipulations that I was una been up called and returned three different times to have it fixed, which it did finally get fixed. The warranty has some stipulations that I was unaware of which made my decision to leave the Hyundai name brand and buy American. Might as well support the homeland. The whole reason I even bought Hyundai was mainly for the warranty, but due to recent events I will never buy another one. More
December 05, 2023
All good! Valet was very professional! Received calls for pick up and delivery which helped me coordinate my meetings. Valet was very professional! Received calls for pick up and delivery which helped me coordinate my meetings. More
Other Employees Tagged: Steven Browder
December 02, 2023
Even with an appointment I had to wait a lengthy time. Windshield fluid wasn’t refilled Had difficulty scheduling appointment Windshield fluid wasn’t refilled Had difficulty scheduling appointment More
Other Employees Tagged: Megan Barham, Faith Condrey, Cooper Houchin, Frank Seitz, Skyler Matsler