Steven Heard | Page 5

Julius really did an excellent job of helping me! .It’s my first time purchasing a car and it felt so easy! Julius and his team took good care of me, it was a smooth process! Thanks to you! .It’s my first time purchasing a car and it felt so easy! Julius and his team took good care of me, it was a smooth process! Thanks to you! More

by bmangapis02 Verified Customer Verified Customer

Helpful 2

Report | Print

My experience with Jerry Ulm, was very pleasant, professional, none pushy, educational & not rushed. My salesman Ali was really great, I told him that I was not settling because I came to get exact professional, none pushy, educational & not rushed. My salesman Ali was really great, I told him that I was not settling because I came to get exactly what I wanted. He made sure that I not only like my Brand New 2024 Jeep Wrangler but was in Love with it and I Am😍😍 The Finance&Sales Teams were amazing as well! Thank you All😘 More

by mskycarter Verified Customer Verified Customer

Helpful 0

Report | Print

I purchased a 2021 GMC sierra at4 last week. I signed a contract with my sales associate Daniel Vasquez stating the purchasing price was $56,000 out the door, which included taxes and fees compl I signed a contract with my sales associate Daniel Vasquez stating the purchasing price was $56,000 out the door, which included taxes and fees completely. No additional costs or extended warranties were added to the finalized price that I negotiated with salesman Dani. The deal was for $56k, I have gave a certified check for 23k, meaning the correct loan balance should be $33,000. My chase bank loan statement currently reads $36,242.40. All of the paperwork was signed the night of the agreed purchasing price with Steven Heard (this guy is an absolute crook) and I was to return the following day to drop off the certified check for $23,000. The price of the vehicle was stated by Daniel to include low jack anti-theft and tru-bundle with the finalize deal of $56,000, but when I get my first loan statement, the loan reads $59,242.40, $630 per month; which was $3242.40 more than the deal we agreed upon the night of the signing. Daniel showed me the price of the truck for a 75 month lease and it was around $550 per month and the total value a truck was $56,000, I signed a paper document with Daniel agreeing to the purchasing price of $56,000 (this document was placed within my contract paperwork which mysteriously disappeared, and is no longer part of the record) and it was sent over to the finance department where I met Steven. I never agreed to any additional fees, warranties or anything else and according to the original deal with Daniel, the total of $56,000 purchase price that was to include the true bundle package and the low jack anti-theft device without any additional fees. This was to be the price of a vehicle out the door, including these two packages. Closing the deal was rushed due to the shop being closed and everyone wanting to leave. When I was was signing the purchasing agreement/contract I was presented by Steve paperwork and physical copy that showed $56,000. The plan from Steven was to meet at 12 PM the following day to drop off the check with him and then get the keys. I returned the following day with a certified check from Chase at 12pm to finalize the deal. When I arrived Steven was in with clients and he was unable to leave his office at the time. He came out of his office and noticed me to grab the check and he just requested the car insurance which I forwarded. Then I received the keys, I never received any paperwork this day or anything else, which was very confusing. Steven instructed me that he would forward me all the paperwork. I have been trying to reach out to the finance department for the last week. When I first called Steven, was out of the office so I emailed him about the loan discrepancy amount, and I never got a response. When I called again I was told somebody would reach out to me from the finance department and I never received a call back. I called Steven again, he at the time was in with a client and unable to discuss the loan amount. In summary $3,242.40 was added to my loan amount through chase bank which was never discussed at the signing. After receiving, no call back I contacted Adam Clarke and he presented me a contract with a different number than the agreed-upon purchasing price. He said he would get to the bottom of it but after 4 days of no response my only option was to return to the dealership (I live in Fort Myers. It was a 2 Hour drive for me ) to discuss this in person because I was getting no reply via email or phone contact. Adam had no record of the original purchasing price. When we get into discussion about how he stated that the additional $3000 was because" I added the true antitheft low jack to the final purchasing", which was never discussed. Adam gave me $3000 back for the true bundle an antitheft which was supposed to be included in the deal. Even though it wasn't for the full amount of $3242.40 I was happy to get some of my money back, but I took a loss of $242.40 on this deal from the original agreement. More

Helpful 1

Report | Print

The guys are very helpful and friendly, if I ever need them again I wouldn’t hesitate to call on them! them again I wouldn’t hesitate to call on them! More

by cuttall2002 Verified Customer Verified Customer

Helpful 0

Report | Print

It was a pleasure to work with Ioannis (Sales) and Steve (F&I guy). Both professional and easy to work with. Steve (F&I guy). Both professional and easy to work with. More

by eggertchristopher Verified Customer Verified Customer

Helpful 0

Report | Print

The vehicle purchase process was easy and efficient. The salesmen were helpful and negotiations were quick. The salesmen were helpful and negotiations were quick. More

by Nmongiovi1 Verified Customer Verified Customer

Helpful 0

Report | Print

Paul was very attentive and helpful to our questions about the vehicle I would recommend Paul to help with another customer. about the vehicle I would recommend Paul to help with another customer. More

by andrewbmt Verified Customer Verified Customer

Helpful 0

Report | Print

Was referred to the dealership by a experwho had recently purchased a Grand Wagoneer. I ended up purchasing a used Ford Bronco. In general, the experience leading up to the final stage (i.e. signing pape purchased a Grand Wagoneer. I ended up purchasing a used Ford Bronco. In general, the experience leading up to the final stage (i.e. signing paperwork) was above average when compared to my past experiences purchasing vehicles. I would have given 4 stars if it were not for the horrendous customer service experienced at the hands of Steven Heard. This person insulted me as a customer and used an aggressive tone with me after I politely declined warranty programs (especially since the car I purchased is still under factory warranty). Steven became so visibly distraught and presented aggressive posture and tone in his voice and calling me rude before papers were signed. I was thinking about walking away from the deal just because of his demeanor. This guy is unprofessional and does not have an ounce of customer service related vision in his grasp. He did not even offer a hand-shake or a thank you for doing business after papers were signed. I was completely speechless with his attitude. Because of this, I am not inclined to recommend any of my other friends to purchase vehicles if Steven is involved. During this experience, I texted my friend who referred me to your dealership and shared my story. His exact response was "....is it Steven Heard?...I didnt like him). I hope the dealership addresses customer concerns like this and not have others experience what two recent customers have experienced. More

by SFR0123 Verified Customer Verified Customer

Helpful 0

Report | Print

Hands down the best dealership experience we have had in over 10 years. The sales team was great. Was never once pushy. Understood we lived an hour away. Once we were ready, they had all paperwork ready for over 10 years. The sales team was great. Was never once pushy. Understood we lived an hour away. Once we were ready, they had all paperwork ready for us when we arrived, car was clean and gassed up. We were in and out in an hour. Jerry Ulm has earned a repeat customer. James are Carter are the best. The finance manager was awesome as well. More

by JJETT31 Verified Customer Verified Customer

Helpful 0

Report | Print

Nick and Michael did a great job and took a lot of time with many different options. with many different options. More

by Sauerwine Verified Customer Verified Customer

Helpful 0

Report | Print