Steven Heard | Page 5

Everything agreed upon was executed with no surprises. Malik quickly solved issue of missing jack and tools. He genuinely wants customer to be happy with him and dealership. Hats off to him. Malik quickly solved issue of missing jack and tools. He genuinely wants customer to be happy with him and dealership. Hats off to him. More

by kwatson427 Verified Customer Verified Customer

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Jerry Ulm in Tampa, FL has the worst customer service I have ever experienced! I have been trying to cancel my extended truck warranty for 3.5 months and it is still not done. Steven Heard in finance never have ever experienced! I have been trying to cancel my extended truck warranty for 3.5 months and it is still not done. Steven Heard in finance never got back to me about this and left me to the wolves, Mr. Matola in finance has communicated slightly more than Steven however this is still not done, and the finance director Adam, has not called me back in weeks and is always "in a meeting" when I call. Now, I will have to take the time out of my day to drive to Tampa where I bought a truck for nearly $65,000 to get this handled. Jerry Ulm's team is highly incompetent when it comes to providing a pleasant experience for the customer after they have driven off the lot. I will make sure to deter anyone from buying a vehicle at Jerry Ulm! More

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Excellent. Devonte and Steve were exceptional and everyone at the dealership was friendly and helpful. Devonte and Steve were exceptional and everyone at the dealership was friendly and helpful. More

by the4costantinos Verified Customer Verified Customer

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sales agent was great, explained the truck in detail, pricing is fair, the process just takes too long like at other dealerships. pricing is fair, the process just takes too long like at other dealerships. More

by michael Verified Customer Verified Customer

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I was sold a used car that broke down the first day and they refused to help. they refused to help. More

by ttola Verified Customer Verified Customer

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Five-star experience! Mike White was very informative, helpful, and a great guy. Highly recommend! Mike White was very informative, helpful, and a great guy. Highly recommend! More

by joepmar3 Verified Customer Verified Customer

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great place to buy a car. the staf is very friendly and professional. I definitely recommend to anyone who needs to buy a car. the staf is very friendly and professional. I definitely recommend to anyone who needs to buy a car. More

by REINIEL1326 Verified Customer Verified Customer

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My salesman, Jerry Clark did an amazing job, not only listening to me, but finding the perfect vehicle listening to me, but finding the perfect vehicle More

by kkruger05 Verified Customer Verified Customer

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Great communication and service! Highly recommended. They took the time and were not too pushy. Highly recommended. They took the time and were not too pushy. More

by susanrhealy Verified Customer Verified Customer

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I was very happy with how I was treated. They did their best to get me what I wanted. Everything was clearly explained. They did their best to get me what I wanted. Everything was clearly explained. More

by kasharp1229 Verified Customer Verified Customer

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