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Susan Brown
170 Reviews
I began my career in the automotive industry in 2021 and joined Subaru of Gwinnett in August 2023. Originally from Burlington, North Carolina, I’ve always loved connecting with people — a passion that began when I traveled the country with True Majority, a grassroots organization founded by Ben Cohen of Ben & Jerry’s. I’m grateful for my wonderful spouse, our two grown children, and our lovable bulldog who keeps life entertaining. My favorite part of Subaru of Gwinnett is the people — the sense of family, teamwork, and genuine care that make this place truly special.
Read more170 Reviews
Write a ReviewDealership Experience
4 yrs, 6 mos
Industry Experience
22 yrs, 9 mos
Languages Spoken
English
170 Reviews of Susan Brown
June 13, 2025
Best car buying experience I have ever had. Everyone I interacted with made it worth the trip! Everyone I interacted with made it worth the trip! More
by DWMTPT
Verified CustomerOther Employees Tagged: Matthew Buckles , Caleb Wiedeman
June 13, 2025
Lawrence Le was very pleasant and easy to work with. Unlike many car salesmen, there was nothing phony about him. After I explained what I was looking for and what I was willing to pay he didn't apply a Unlike many car salesmen, there was nothing phony about him. After I explained what I was looking for and what I was willing to pay he didn't apply any high pressure sales tactics. I would happily buy from Lawrence again and will definitely refer friends to him. Susan Brown was also a pleasure to interact with. She respected my choices about add-ons and processed the purchase promptly. She is a good reflection on the dealership. More
by MKTRL
Other Employees Tagged: Lawrence Le
June 12, 2025
Excellent service! Frankie went above and beyond to help get me in the car I wanted! Frankie went above and beyond to help get me in the car I wanted! More
by Dlbruce1990
Other Employees Tagged: Frankie Mercardante
June 06, 2025
We don't usually say this, but the staff we worked with at Subaru Gwinnett were outstanding! Everyone at Subaru of Gwinnett went out of their way to make our experience of buying a car there as pleasant a at Subaru Gwinnett were outstanding! Everyone at Subaru of Gwinnett went out of their way to make our experience of buying a car there as pleasant and helpful as possible. Definitely recommend! More
by EIINTX
Other Employees Tagged: Emma Urquia, Tyler Jones , Caroline
May 14, 2025
Kody, Susan and Lance all treated me with great respect and positivity no matter how many times I visited. I'm a first time buyer and it was genuinely the best experience and I couldn't have had a better t and positivity no matter how many times I visited. I'm a first time buyer and it was genuinely the best experience and I couldn't have had a better time. All my questions were answered no matter how complex and I hope everyone gets an experience like me. More
by emily b
Other Employees Tagged: Lance Willhite, Kody Traylor
May 12, 2025
I worked with Frankie and Rick. This was my first time buying a car and both were extremely helpful. I would absolutely work with them again. This was my first time buying a car and both were extremely helpful. I would absolutely work with them again. More
by User-0f0e43320c
Other Employees Tagged: Frankie Mercardante, Rick Cobb
May 11, 2025
This was a great car buying experience. It was great working with Ana, she responded very quickly to my messages. I love my new Forester! It was great working with Ana, she responded very quickly to my messages. I love my new Forester! More
by LORRIEMASSAGE
Other Employees Tagged: Emma Urquia, Ana Jones
May 06, 2025
I got motivated one Saturday afternoon and used the online chat tool to request a vehicle quote, Damir reached out to me promptly and with just a bit of texting correspondence had for me an video of th online chat tool to request a vehicle quote, Damir reached out to me promptly and with just a bit of texting correspondence had for me an video of the vehicle I was interested in and an official quote put together for a new outback. Met him at the dealership shortly thereafter to close the deal. I arrived very soon before closing and the team got me through the closing process quickly and efficiently, even staying late after closing hours. Do not hesitate to give Gwinnett Subaru a try if you are looking for a new subaru! Thanks team! More
by JTM
Other Employees Tagged: Lance Willhite, Damir Osmanbasic
May 04, 2025
I really appreciate it all the kindness and sincerity and purchasing the car cause it was a huge expense purchasing the car cause it was a huge expense More
by SALLYMROGERS
Other Employees Tagged: Kody Traylor, Emma Urquia
May 03, 2025
Subaru Gwinnett has the friendliest staff! As an LGBTQ couple, we chose this dealership over another one that was closer to our home because we felt genuinely welcome here. As an LGBTQ couple, we chose this dealership over another one that was closer to our home because we felt genuinely welcome here. More
by BRANDY.WHITE0791
Other Employees Tagged: Emma Urquia , Caleb Wiedeman
