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Susan Brown
170 Reviews
I began my career in the automotive industry in 2021 and joined Subaru of Gwinnett in August 2023. Originally from Burlington, North Carolina, I’ve always loved connecting with people — a passion that began when I traveled the country with True Majority, a grassroots organization founded by Ben Cohen of Ben & Jerry’s. I’m grateful for my wonderful spouse, our two grown children, and our lovable bulldog who keeps life entertaining. My favorite part of Subaru of Gwinnett is the people — the sense of family, teamwork, and genuine care that make this place truly special.
Read more170 Reviews
Write a ReviewDealership Experience
4 yrs, 6 mos
Industry Experience
22 yrs, 9 mos
Languages Spoken
English
170 Reviews of Susan Brown
May 03, 2025
It's been years since I bought new. Mostly because of experiences I have had at other dealerships. This was different. Caleb was very patient and let me explore at my pace. Spent some t Mostly because of experiences I have had at other dealerships. This was different. Caleb was very patient and let me explore at my pace. Spent some time diving many different makes and models and kept coming back. My son bought his forester at Gwinnett and even though I live in Jasper-I made the trek and glad I did!Lance was polite, but I didn't spend much time with him. Even though I am a member of a credit union, I connected with Susan and was very comfortable financing with Subaru. Looking forward to many years with my Subaru family! More
by ALYSONHIDDING
Verified CustomerOther Employees Tagged: Lance Willhite , Caleb Wiedeman
May 02, 2025
Subaru of Gwinnett is a great dealership. I bought my first BRZ here and I couldn't be happier. I want to say a big thank you to salesperson David as he was awesome through the whole process. I bought my first BRZ here and I couldn't be happier. I want to say a big thank you to salesperson David as he was awesome through the whole process. More
by ALONSOFALCO
Other Employees Tagged: Lance Willhite, David Gosalvez
April 25, 2025
I had a great experience purchasing my vehicle at Subaru Of Gwinnett. Sales associate, Lawrence Le, was very professional, honest, and helpful in finding the vehicle I wanted. When it was time to do all the Of Gwinnett. Sales associate, Lawrence Le, was very professional, honest, and helpful in finding the vehicle I wanted. When it was time to do all the paperwork and finalize my purchase, Susan Brown was very professional and pleasant. More
by SHOWEI88
Other Employees Tagged: Lawrence Le
April 24, 2025
Great service when I leased the car and when I had it serviced for the first time. Everyone was so helpful and attentive. I would recommend this dealership to anyone wanting a great selection of Subaru serviced for the first time. Everyone was so helpful and attentive. I would recommend this dealership to anyone wanting a great selection of Subaru More
by Michelle
Other Employees Tagged: David Gosalvez , Issa Kone, Jamil serviced my car and was so friendly and professional!
April 19, 2025
Best customer service hands down! No pressure, easy transaction and in and out! Highly recommend. No pressure, easy transaction and in and out! Highly recommend. More
by CANDICEBRANCHE
Other Employees Tagged: Frankie Mercardante
April 18, 2025
Rick Cobb was great to work with. He didn’t haggle me, and I felt very comfortable buying a car from him. He didn’t haggle me, and I felt very comfortable buying a car from him. More
by EROO4
Other Employees Tagged: Lance Willhite, Rick Cobb
April 17, 2025
Great experience. Everyone was super helpful and pleasant to work with. I would definitely recommend Tyler and Gwinnett to anyone looking for a Subaru Everyone was super helpful and pleasant to work with. I would definitely recommend Tyler and Gwinnett to anyone looking for a Subaru More
by LEONIE.MEAUX
Other Employees Tagged: Lance Willhite, Tyler Jones
April 14, 2025
I used the Sam's TrueCar website to locate various dealerships. Emma went way above and beyond on communications and reassured me along the way that, although there were delays in getting a new car, t dealerships. Emma went way above and beyond on communications and reassured me along the way that, although there were delays in getting a new car, the price and offerings were not going to change. The car is great, the people were great. The price was better than the other Subaru dealerships and the provided me a loaner, while I waited for my car to be ready. Except for the minor delay, I could not be happier. :) More
by JOHNK626
Other Employees Tagged: Emma Urquia
April 04, 2025
Very friendly and transparent about everything. Damir our salesmen was especially helpful and thorough. Would recommend to anybody. Damir our salesmen was especially helpful and thorough. Would recommend to anybody. More
by ERIC.ASHLEY8500
Other Employees Tagged: Lance Willhite, Damir Osmanbasic
April 02, 2025
Easy to work with, smooth out of state processing and very patient with answering all of my questions. very patient with answering all of my questions. More
by THRASHJOHNMICHAEL
Other Employees Tagged: Matthew Buckles, Emma Urquia
