Susan Ward | Page 10

Paul Kolleck is the consummate professional when it comes to customer service at an auto dealership. This is our 3rd X3...but my wife wanted to check out Audis, Volvos, and Mercedes Benz before committing to to customer service at an auto dealership. This is our 3rd X3...but my wife wanted to check out Audis, Volvos, and Mercedes Benz before committing to another BMW. Not only was the X3 better than its competitors, but Paul's helpful advice and interactions set him head and shoulders above any other person we dealt with at other dealerships. Susan Ward helped us understand all the bells and whistles on this car: she patiently worked with my wife to custom tailor all of the features so it feels like its designed just for her. More

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This has been one of the best dealer experiences I have had. Everyone was prepared and extremely knowledgeable. My sales contact Paul Kolleck was nothing short of outstanding. Thank you BMW for this grea had. Everyone was prepared and extremely knowledgeable. My sales contact Paul Kolleck was nothing short of outstanding. Thank you BMW for this great experience More

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Excellent and outstanding service overall, from sales to the service department. Emily was absolutely amazing. My experience was A+. the service department. Emily was absolutely amazing. My experience was A+. More

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I set up an appointment ahead of time and they were ready for us with a car of our desire. The sales person did a thorough explanation of the systems, dashboard and all the goodies the car had to offer. The for us with a car of our desire. The sales person did a thorough explanation of the systems, dashboard and all the goodies the car had to offer. The sales person then took us for a ride to show off the impressive power and handling of the vehicle! We then took a drive for ourselves and decided on next steps. The dealer didn’t have the options we wanted on the lot, so we ordered a custom build. Once the car was delivered, we arrived to a bow on the car in the showroom and we picked up our beauty. Paul was our sales person and is very personable, kind and knowledgeable. On delivery, Susan walked us through setting up our BMW account on the app and syncing to the car. She did a wonderful job explaining the ins and outs of the apps and walking around the car to show us everything worked as it should. More

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From the moment I walked in the door my experience was top notch. Everyone was pleasant to deal with, no pressure, and very helpful. We found the car I bought right away. top notch. Everyone was pleasant to deal with, no pressure, and very helpful. We found the car I bought right away. More

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Everyone we dealt with was helpful, pleasant and knowledgeable. They helped us choose the car we wanted and then found it for us without a long wait. Explanations were clear and the closing process knowledgeable. They helped us choose the car we wanted and then found it for us without a long wait. Explanations were clear and the closing process was smooth. More

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Everything about The BMW Store is EXCELLENT. My wife and I have now purchased 5 cars from them. On all 5 occasions, the experience was easy and enjoyable. Paul Kolleck and Susan Ward are AMAZING My wife and I have now purchased 5 cars from them. On all 5 occasions, the experience was easy and enjoyable. Paul Kolleck and Susan Ward are AMAZING!!! And the most important part, the cookies are GREAT!!! Joe Gettler, in the Service Depart, is very knowledgeable and has always been incredibly dependable. More

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Great BMW dealership. Very responsive, and helpful. Ordered two custom cars with them and will be ordering more. Thank you for the great experience. Very responsive, and helpful. Ordered two custom cars with them and will be ordering more. Thank you for the great experience. More

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They did everything they said they would and did it well. The facility was clean, well designed an enjoyable place to look at all the cars. Keep it ip The facility was clean, well designed an enjoyable place to look at all the cars. Keep it ip More

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I’m happy to write this review because my experience with The BMW Store was truly outstanding. Even more impressive was my sales associate, Matt Swartz. Living about 214 miles away, I was initially hesita The BMW Store was truly outstanding. Even more impressive was my sales associate, Matt Swartz. Living about 214 miles away, I was initially hesitant about purchasing a vehicle without seeing it in person—especially since I was particular about the color. I was looking for a maroon shade, not a bright red, and Matt went above and beyond to give me peace of mind. He thoughtfully parked the vehicle next to a true “red” BMW and sent me photos so I could clearly see the difference. That level of attention to detail meant a lot. Matt was knowledgeable, kind, and incredibly patient throughout the entire process. Thanks to him, the purchase was seamless from start to finish. Everyone I interacted with at the dealership was friendly and professional. I would absolutely recommend The BMW Store—and especially Matt Swartz—for anyone considering a BMW. They made what could have been a stressful, long-distance purchase into an enjoyable and confident experience. More

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