Susan comes to The BMW Store with vast sales and customer service experience. She thoroughly enjoys meeting new people and helping them find exactly what they love, a great fit for the BMW brand! In her free time you will most likely find Susan spending time with her family or singing at special events and weddings.
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Write a Review673 Reviews of Susan Ward
April 25, 2025
Paul was extremely knowledgeable, patient and accommodating during the sales process. I felt comfortable with my decisions and I never felt pressured. Susan guided me through the technology and d accommodating during the sales process. I felt comfortable with my decisions and I never felt pressured. Susan guided me through the technology and digital features of the car. She also was extremely knowledgeable and patient. More
Other Employees Tagged: Paul Kolleck
April 05, 2025
Paul and Susan did a wonderful job quickly getting me into an updated car! Thanks! into an updated car! Thanks! More
Other Employees Tagged: Paul Kolleck
March 26, 2025
The BMW Store is very impressive: clean, up to date, and welcoming. My salesperson, Mat Swartz, was very professional, considerate, and easy to deal with. I am very happy with my buying experiences at The B welcoming. My salesperson, Mat Swartz, was very professional, considerate, and easy to deal with. I am very happy with my buying experiences at The BMW Store! More
Other Employees Tagged: Joe Gettler, Mat Swartz, Jemar DuBose
March 21, 2025
Paul, Eric, and Susan always do a great job. It was another smooth and stress free transaction. Thanks to the BMW Team! It was another smooth and stress free transaction. Thanks to the BMW Team! More
Other Employees Tagged: Paul Kolleck, Eric Fender
March 21, 2025
Emily Blose was easy to deal with . . . no pressure yet provided the best deal in town. Proactive with keeping me informed on the status of my built-to-order car, and very responsive wh . . no pressure yet provided the best deal in town. Proactive with keeping me informed on the status of my built-to-order car, and very responsive whenever I reached out. Susan Ward was on top of her game as a BMW Genius and responded immediately to any inquiries. More
Other Employees Tagged: Emily Blose
March 12, 2025
We worked with Jonathan Kumar who was extremely helpful in explaining the different EV models. And Susan helped us understand the technology once we purchased the car. Both are easy and fun to work with an in explaining the different EV models. And Susan helped us understand the technology once we purchased the car. Both are easy and fun to work with and we love the car! More
Other Employees Tagged: Eric Fender, Jonathan Kumar
March 04, 2025
From my initial contact on line to my final purchase day I was treated with utmost professionalism and respect. Paul had our test vehicles out and ready for our test drive day and answered all our questions I was treated with utmost professionalism and respect. Paul had our test vehicles out and ready for our test drive day and answered all our questions. Absolutely a different and positive experience after test driving vehicles from other dealerships no pressure just assistance from Paul. When we worked the deal there were no surprises and no pressure with gimmick add on’s like other manufacturers. Our trade in value was very fair. We special ordered our vehicle which took less than 30 days to receive. On the day of delivery our BMW was inside the show room waiting and Susan took her time setting up the car for the technical features. She was great at demonstrating the features of our new BMW. Eric in finance had all our paperwork ready by the time we finished the demonstration. Again no surprises and no pressure during signing. The deal we agreed on was exactly what was presented. Overall great experience! More
Other Employees Tagged: Paul Kolleck, Eric Fender
March 03, 2025
I have purchased multiple cars from Paul at the BMW Store. He always does a fantastic job taking care of me and the service at the dealership is outstanding! Store. He always does a fantastic job taking care of me and the service at the dealership is outstanding! More
Other Employees Tagged: Paul Kolleck
February 25, 2025
Bought my third x7 from Paul and actually enjoyed the process. He knows the car inside and out which is helpful. The dealership is professional and friendly! Susan was extremely patient explaining all th process. He knows the car inside and out which is helpful. The dealership is professional and friendly! Susan was extremely patient explaining all the new features when I picked up the car. And knowledgeable. I highly recommend The BMW Store team! More
Other Employees Tagged: Paul Kolleck
February 19, 2025
Paul made the whole process smooth and fun. This was my first BMW purchase and Paul had all the knowledge to help me make the best decision for me. Susan was welcoming and informative on da This was my first BMW purchase and Paul had all the knowledge to help me make the best decision for me. Susan was welcoming and informative on day of pick-up, making sure I knew the ins and outs of the model before driving off the lot. Great Buying Experience! More
Other Employees Tagged: Paul Kolleck
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