Susan Ward | Page 12

I have been a loyal customer of the BMW store in Cincinnati for the last two decades. This is my fourth BMW I have purchased from them. Paul Kolleck is a pleasure to work with and he’s always my g Cincinnati for the last two decades. This is my fourth BMW I have purchased from them. Paul Kolleck is a pleasure to work with and he’s always my go to sales person when it’s time for an upgrade.. He makes the building your own BMW process so simple and effortless. Upon delivery of my new BMW, Susan Ward did an excellent job of going over all of vehicle functions with me. I get a bit nervous when it comes to learning the new technology, but she was so thorough that I left knowing I understood it all. Finally, the whole team overall is very personable, welcoming, and professional. The general manager even recognized me and made a point to congratulate me on my new gorgeous BMW X5! I’ll be back when it’s time for my next upgrade. More

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I have purchased 4 Vehicles from Paul and he is always honest professional and on time. Susan gives you the best overview of you car so you leave with a full understanding of what you can do with your ne honest professional and on time. Susan gives you the best overview of you car so you leave with a full understanding of what you can do with your new ride!!!The overall experience atvTheBMW Store is always pleasant. They treat you like family!!! More

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Great buying experience. Ric actually ordered the car from the port before I decided to purchase. Amy was available for any questions, provided the proper amount of follow Ric actually ordered the car from the port before I decided to purchase. Amy was available for any questions, provided the proper amount of follow up with being pushy. Great people throughout the process. I was treated professionally and received a fair deal. More

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The BMW Store provides a great customer experience! Paul Kolleck was incredibly helpful walking us through our new car options and providing the information we needed to make our decision. Susan Ward Paul Kolleck was incredibly helpful walking us through our new car options and providing the information we needed to make our decision. Susan Ward gave excellent support and training on our new car features. More

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The BMW store is always presented professionally and their facility is top notch. Everyone I have worked with there goes out of their way to ensure a wonderful customer experience. their facility is top notch. Everyone I have worked with there goes out of their way to ensure a wonderful customer experience. More

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We had a great experience working with Jonathan Kumar. We were new to BMW, and Jonathan was very knowledgeable, and easygoing. He was very thorough in his explanations, and put my mind at ease about being We were new to BMW, and Jonathan was very knowledgeable, and easygoing. He was very thorough in his explanations, and put my mind at ease about being a new EV driver/owner. Susan Ward also did a fantastic job going over the tech in the vehicle when it was finally delivered. Also kudos to BMW for delivering my car ahead of schedule. It was a nice Christmas surprise. More

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Dean Stathes was great to work with and Susan Ward was a great help with my technology questions. Additionally Eric Fender was very helpful explaining the available maintenance packages and walking me throu great help with my technology questions. Additionally Eric Fender was very helpful explaining the available maintenance packages and walking me through the purchase paperwork. More

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Paul Kolleck and Susan Ward were great to work with. Transaction was smooth and easy. Transaction was smooth and easy. More

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Great buying experience! We feel as if we are part of a new family. Great follow-up by, and connection with our sales person, Jonathan. Knowledgeable sales team, and a ver We feel as if we are part of a new family. Great follow-up by, and connection with our sales person, Jonathan. Knowledgeable sales team, and a very efficient process. Delivery process only took an hour and we were on our way in a new BMW. More

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Julian was amazing to work with, he wasn’t pushy, didn’t play around and knew exactly what we wanted, would go back to him any day. play around and knew exactly what we wanted, would go back to him any day. More

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