Susan Ward | Page 36

Great car, Nice dealership experience While shopping for a new car, I found my experience at the BMW store much more enjoyable than the other dealerships I visited. Dean was knowledgeable, While shopping for a new car, I found my experience at the BMW store much more enjoyable than the other dealerships I visited. Dean was knowledgeable, and did not waste my time when it came to finalizing the purchase. The car is fantastic. My new X3 was delivered within 3 weeks of ordering from the factory, which is impressive. However, it seems that there could be some improvement in tracking the date of arrival. My date moved back 3 times, causing some disruption to my commute plans. More

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Great New Vehicle Purchase Experience The team at the BMW store did an outstanding job! They respected my time constraints and managed around them. My final deal was a good value in both The team at the BMW store did an outstanding job! They respected my time constraints and managed around them. My final deal was a good value in both my trade-in and my new vehicle price. Ultimately, the test drive is what sold me on my new BMW. The follow-up after the sale has been excellent. The additions I made to the vehicle were completed quickly. The BMW Genius/Product Specialist was outstanding and either answered all my questions on the spot or found out the answers. More

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Very Happy BMW Store Customer My husband and I both needed to purchase two new cars! From past experiences I despise the process of picking and negotiating for a new car, and we h My husband and I both needed to purchase two new cars! From past experiences I despise the process of picking and negotiating for a new car, and we had to do this time two! The Team at the BMW store made this process the best one we have experienced to date. Thanks to The BMW Store Team! More

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BMW Purchase We recently bought our third BMW and our second working with Dean Stathes. He was an absolute pleasure to work with through all aspects of the purcha We recently bought our third BMW and our second working with Dean Stathes. He was an absolute pleasure to work with through all aspects of the purchase. He was thoroughly knowledgeable of the car and made the purchase very easy and comfortable for us. He was also a big reason that we went back to the BMW Store for our most recent purchase. We also found the time spent with Susan Ward to be very valuable and helpful. Jemar Dubose was also very helpful in completing the purchase. We would gladly recommend the BMW Store to anyone. More

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A dealership that really cares about their customers I had been looking for a 2015 328I and had been to about six dealerships. I stopped in the BMW store and struck up a conversation with Dean Stathes. I had been looking for a 2015 328I and had been to about six dealerships. I stopped in the BMW store and struck up a conversation with Dean Stathes. Dean was very mild mannered and I respected his low key approach. I told Dean what I was looking for and then gave him a price. After considering my price the two of us agreed to a middle ground and I bought the car immediately. I told Dean I was not interested in a great deal of other extras...i.e...extended warranties.... and he never once pressed me for anything else. I also enjoyed my time with Susan who spent time going over all the features of the car. I have bought many other vehicles in my years and never once was I treated with the care that this dealership gave me. I know we have several years to work together with service and other experiences but so far they have impressed me more than any other dealer I have purchased a vehicle from. More

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"Great Experience" I had a great experience leasing my BMW. The day I went in I just planned on looking at my options, however, I left that day with a car! Everybody was I had a great experience leasing my BMW. The day I went in I just planned on looking at my options, however, I left that day with a car! Everybody was great. Thank you. More

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Great experience as a first time buyer Was looking for a new car at an affordable price. I had done my research and wanted a BMW i3 EV. Susan Warf my salesperson responded quickly to my ori Was looking for a new car at an affordable price. I had done my research and wanted a BMW i3 EV. Susan Warf my salesperson responded quickly to my original email to test drive the car. They even let me drive it for 2 days to see if an EV fit my lifestyle. FInancing was painless . I shared my budget and after some back and forth they gave me a good price for a 2 yr lease. Great cars and super staff, I'd recommend this store to anyone looking for information on a new vehicle! More

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Low pressure, fair dealings Great experience with professional salespeople and no high pressure tactics. Fair price, too. I appreciated the ability to negotiate fairly quickly an Great experience with professional salespeople and no high pressure tactics. Fair price, too. I appreciated the ability to negotiate fairly quickly and convenient pick up and financing process. More

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Great Experience Thanks to all of the people at The BMW Store for there time and patience in helping my wife and I pick out our "special" car. When we stopped by the s Thanks to all of the people at The BMW Store for there time and patience in helping my wife and I pick out our "special" car. When we stopped by the second time, our salesperson was not working but the others filled in and gave us 100% attention and that made us feel comfortable in picking the BMW Store to make our purchase. Beth and Jeff More

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Excellent experience with Susan! My wife and I were looking to buy our first car together, and we were so lucky to walk in and meet Susan. She took care of us through every step in th My wife and I were looking to buy our first car together, and we were so lucky to walk in and meet Susan. She took care of us through every step in the process and was a real pleasure to work with. So polite, friendly and customer focused. I can't imagine a better car buying experience than the one Susan provided. More

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