Susan Ward | Page 42

Thank you Ric, Susan and Paul for simplifying the car buying process. Susan set up my car perfectly and showed me all the features available. buying process. Susan set up my car perfectly and showed me all the features available. More

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An excellent experience from start to finish. No pressure tactics. Took the time to understand what we were looking for and then educated us on what they could offer. Every facet exceeded our expectations. tactics. Took the time to understand what we were looking for and then educated us on what they could offer. Every facet exceeded our expectations. More

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Excellent experience overall at this dealership. Have bought three cars here. Sales staff professional and courteous. Service has been good overall. Valet loaner service is exceptional. Sometimes dif bought three cars here. Sales staff professional and courteous. Service has been good overall. Valet loaner service is exceptional. Sometimes difficult to get through on phone without leaving voicemail but responsive once you get through. Would recommend this dealership. More

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The 2021 x7 was the 2nd BMW we bought through Paul Kolleck. He made the process so easy on the 1st one, that we had no hesitation going back to him for the x7. Kolleck. He made the process so easy on the 1st one, that we had no hesitation going back to him for the x7. More

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Exceptional sales, service, and education on my new X5. Both Paul and Susan are top notch, great people! The entire buying process was simple and reasonable. Thank You! Both Paul and Susan are top notch, great people! The entire buying process was simple and reasonable. Thank You! More

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Excellent service when buying my M5. Emily was a great help while I decided which model was best for me! Highly recommend Emily to help you with your new BMW. Susan was awesome in setting up the car and help while I decided which model was best for me! Highly recommend Emily to help you with your new BMW. Susan was awesome in setting up the car and going over it with me when picking it up. More

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Pleasant atmosphere, wonderful service from Paul. Everyone there puts a lot effort into making their customers happy. You are made to feel very special. I love my bmw Everyone there puts a lot effort into making their customers happy. You are made to feel very special. I love my bmw More

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Our experience at the BMW Store was fantastic from Day 1. Paul Kolleck was our Sale Representative and he was excellent. Paul is friendly, professional, very knowledgeable and responsive and I would highly Paul Kolleck was our Sale Representative and he was excellent. Paul is friendly, professional, very knowledgeable and responsive and I would highly recommend Paul to anybody considering a BMW. We ended up ordering a new vehicle and Paul made the process very easy. When the vehicle arrived, the entire process was very smooth. On vehicle pick-up day we began with Paul, then signed paperwork with Finance Manager Eric Fender who was friendly, well-prepared and made the process very easy. After all of the paperwork was completed we met with our assigned BMW Genius Susan Ward to view the vehicle. Susan is incredibly knowledgeable relative to the vehicle, especially in regards to all of the great technology that these vehicles come equipped with. We appreciated the tutorial she provided to us and she encouraged us to reach out any time if we need help with any of the vehicles features. After meeting with Susan our vehicle was driven around to the front of the showroom and the Sales Manager, Ric Koresky, greeted us with a parting gift bag. Ric was very friendly and we enjoyed chatting with him. My kids were really excited for their Dad to finally get a new car and I brought them with me to the dealership several times during the initial decision-making/test drive phase and also on the day we picked up the vehicle. I would like to say how appreciative I am for the kindness and patience that Paul, Susan, Eric and Ric displayed towards my children at all times, especially when they were asking Paul or Susan many questions in a rapid-fired fashion! I would highly recommend the BMW Store to anybody without hesitation. They have assembled a great team of people with a very customer-centric attitude. More

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Great experience as always! Everyone is super nice, work with you to get what you want and when you want it - give great options overall. Top notch and reason I gone back to them for the 4th time. with you to get what you want and when you want it - give great options overall. Top notch and reason I gone back to them for the 4th time. More

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This was a very extraordinary experience because I was originally not in the market to purchase a car. When I came in for a service for my old car - based on year of the car (2002) and price of repair - I originally not in the market to purchase a car. When I came in for a service for my old car - based on year of the car (2002) and price of repair - I needed to make a decision if I wanted to invest more money into the repair or find what my other options were. While we were circling the sales area, Paul asked us if we were looking for something particular. After telling him our situation and seeing if he had any convertibles available for sale, he told us about a convertible with low mileage that was coming off of a lease and provided details that day. After quickly learning that I would love to purchase this convertible, Paul learned that I was a new car buyer and ensured a great buying experience by completing pre-owned certification process and going above and beyond the call of duty to meet my need by coming in on his day off to make this transaction. Not only did I buy a beautiful car, I knew that I now have a team of Paul Kolleck, Jemar DuBose, and Susan Ward at BMW who care about me and my experience. Thank you! More

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