Susan Ward | Page 57

My Buying Experience Another excellent experience with Paul Kolleck and the team at the BMW store. Last week was my 3rd buying experience with Paul, and this time I had t Another excellent experience with Paul Kolleck and the team at the BMW store. Last week was my 3rd buying experience with Paul, and this time I had the pleasure of working with Susan Ward and Jemar DuBose. From start to finish this was a very professional, and importantly efficient experience. When we visited the dealership Paul literally had three cars lined up that met the criteria we discussed with him. We made our selection that day. When I arrived to pick the car up, Paul was set with keys, etc,, Jemar covered warranty and financial issues in a concise and professional manner and Susan couldn't have been more helpful as we reviewed the functionality of the vehicle. More

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Wonderful Buying Experience Susan and Paul greeted us at the door and were eager to help. Paul knew the inventory and immediately set us up with a test drive. We were impressed w Susan and Paul greeted us at the door and were eager to help. Paul knew the inventory and immediately set us up with a test drive. We were impressed with Paul's years of experience and product knowledge. He and the staff helped make the whole buying process very easy. We did not expect to leave with a new BMW that same day. Susan was wonderful showing and explaining all the details with the new car. We would definitely buy from them again and recommend others. More

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Review of My buying Experience at BMW with Paul & Susan This was my second experience in 8 years of buying a new BMW from Paul Kolleck. My wife and I bought two X3s eight yrs ago and a new X5 this month. This was my second experience in 8 years of buying a new BMW from Paul Kolleck. My wife and I bought two X3s eight yrs ago and a new X5 this month. He was always very helpful and anticipated our needs. He makes the car buying experience pleasent. Susan Ward was also very helpful to go thru all the setup of the car electronics and features. More

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Very pleasant experience Brian and the team made the entire process of testing, ordering, and taking delivery a very pleasant experience. I would highly recommend The BMW Stor Brian and the team made the entire process of testing, ordering, and taking delivery a very pleasant experience. I would highly recommend The BMW Store! More

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Very helpful and accommodating Brian DiPaolo was very helpful and patient during the sale. No high pressure and very open to fair negotiations and helpful with purchasing options to Brian DiPaolo was very helpful and patient during the sale. No high pressure and very open to fair negotiations and helpful with purchasing options to reduce cost. Susan Ward was the “genius” that helped me to understand how the car operates, especially the technology. I have already emailed and revisited for my “encore” and she made it all very easy. She has been very open to my calls and emails. This was all most important in my evaluation/rating of 5 stars. More

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Top Notch Service / Exceptional Experience Awesome overall experience from initial inquiry through to delivery. This was my 3rd purchase from the BMW store, and their sales process continues t Awesome overall experience from initial inquiry through to delivery. This was my 3rd purchase from the BMW store, and their sales process continues to exceed my expectations. Dean and Ric were great to work with - knowledgeable, friendly, responsive & accommodating. Dean was on top of things at several points in the process, having preparations made before I even asked (and I'll be the first to admit I'm a very particular customer). Susan was very helpful with technology tips at delivery. I know from previous experience that the service side of this transaction will also be great, as they have gone above & beyond to accommodate my service needs on multiple occasions. I'm very happy with The BMW Store all around - great to work with! More

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Second to None Customer Service From the moment I walked in to the moment my car was delivered the service level was beyond all expectation. Brian was great to work with through the From the moment I walked in to the moment my car was delivered the service level was beyond all expectation. Brian was great to work with through the entire buying journey. He was knowledgeable, very personable, and a pleasure to work with. When my car arrived with a defect Ric went above and beyond. Before the car or the defect was brought to my attention Ricin's made sure there was a brand new car built and on its way. In addition, he made sure I had a loaner throughout the entire process. Second to none when it comes to customer service. Susan was a pleasure to work with on delivery. She was fun and personable and walked me through initial set up and made sure I knew that if I needed additional help she was available at any time. Overall the experience was outstanding. I haven't stopped raving about the team and my experience and can't envision a scenario where I would choose to go anywhere else for a car. More

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Positive experience The BMW Store in Cincinnati takes good care of me. Brian and the team are professional, trustworthy, and efficient. I recommend them if you are look The BMW Store in Cincinnati takes good care of me. Brian and the team are professional, trustworthy, and efficient. I recommend them if you are looking for a BMW. More

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Very professional Brian was very professional and timely in his work. I recommend Brian fully and will consider using hin and the BMW store latter this year for another Brian was very professional and timely in his work. I recommend Brian fully and will consider using hin and the BMW store latter this year for another BMW More

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Excellent, efficient service Having owned several BMWs, I was pretty certain that I knew what I wanted. I also had very limited time to spend on shopping for a new car. I had wo Having owned several BMWs, I was pretty certain that I knew what I wanted. I also had very limited time to spend on shopping for a new car. I had worked with Dean Stathes at The BMW Store in the past, and so I reached out to him, asking him to find a couple of cars that I could review on-line before coming in. Not only did Dean find what I said I wanted, he found a car that I liked even more. The experience at the dealership was quick, and I got a good deal on a fabulous 340xi. Dean was knowledgeable and easy to work with. Then, Susan Ward was extremely helpful in demonstrating the new technology in the car. I would definitely recommend The BMW Store -- great product, great service. More

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