Susan Ward | Page 58

New Car I have brought several BMWs in the past, in Europe and the USA. Excellent service by the team at the BMW store. From reception through to the pick up, I have brought several BMWs in the past, in Europe and the USA. Excellent service by the team at the BMW store. From reception through to the pick up, this was BMW at its best. Brian supported the sale extremely well and was constantly looking to provide me a brilliant experience. Susan walked me the car pick up experience and was very detailed. Love the car, love the service and love the BMW store. Well done More

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If you want experienced opinion - you want Dean Stathes! My husband & I were shopping for our second BMW and were very precise in what we wanted and what we were hoping to pay. Dean Stathes had the perfect My husband & I were shopping for our second BMW and were very precise in what we wanted and what we were hoping to pay. Dean Stathes had the perfect calm demeanor, wasn't pushy at all and his experience in the BMW business sold us! Ask for Dean!! The entire experience was a pleasure and the people working with Dean (car experts, finance) were great too! More

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Professional Relationship Management I’ve been a repeat client at the BMW Store for a long time and the client service and support brings me back every time. I’ve worked with Paul Kollec I’ve been a repeat client at the BMW Store for a long time and the client service and support brings me back every time. I’ve worked with Paul Kolleck on repeat transactions and he has always taken good care of me and provided additional support whenever required. The new car demonstration process was also a real value add with Susan Ward. Overall, a great experience and long term relationship. More

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Easy, professional and painless Paul Kolleck knew exactly what I wanted as a returning lease customer and wasted none of my time trying to up-sell me or convince me I needed somethin Paul Kolleck knew exactly what I wanted as a returning lease customer and wasted none of my time trying to up-sell me or convince me I needed something different. He found the right car and worked with me to bring the numbers in at a place where I felt I was getting a fair deal. Susan Ward also was great to work with, taking time to make sure I understood all the features of my new car. I lived in Virginia when I leased my first BMW, and the "pick up" process was lengthy and unnecessarily cumbersome. The team at the BMW Store here was 100-times more efficient and exceeded my expectations. More

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New BMW- SUV Great Experience, Dean is a first class guy, he's not high pressure, very detailed and knowledgeable, this is my second purchase with Dean. Susan was Great Experience, Dean is a first class guy, he's not high pressure, very detailed and knowledgeable, this is my second purchase with Dean. Susan was also awesome in reviewing the car features. Overall leasing process was less than 30 minutes! More

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first class all the way! Paul and all the team at the BMW store are all first class folks. From my initial email on availability to closing the deal in a timely manner the ent Paul and all the team at the BMW store are all first class folks. From my initial email on availability to closing the deal in a timely manner the entire staff was professional and overwhelmingly helpful. I have never had a dealership experience like this before! Way to go team, keep it up. More

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Five Stars for The BMW Store I have purchased 6 BMW's from this dealer and it's always been an a very good experience. Ric and Dean are exceptional marketing/sales people. In fact I have purchased 6 BMW's from this dealer and it's always been an a very good experience. Ric and Dean are exceptional marketing/sales people. In fact, the entire organization is exceptional. With regard to professionalism and personal attention there is none better! More

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Excellent. Prompt, courteous service by everyone we met at the dealership. Vehicles were clean and beautifully presented. Used vehicles looked almost like new. Prompt, courteous service by everyone we met at the dealership. Vehicles were clean and beautifully presented. Used vehicles looked almost like new. No pressure from salespeople. More

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Good experience at sales level. The purchasing experience from the first time I encountered Paul Kolleck at the Auto Show to signing off was done in an unintrusive and efficient mann The purchasing experience from the first time I encountered Paul Kolleck at the Auto Show to signing off was done in an unintrusive and efficient manner.. So far so good. I will be interested in my experience with service because that's where I found things to come "unglued" with other dealerships. More

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Great BMW experience Friendly, atmosphere from the front desk through sales and into service. Outstanding attention to detail. Really appreciate the detailed introduction Friendly, atmosphere from the front desk through sales and into service. Outstanding attention to detail. Really appreciate the detailed introduction to the great technology features of the 2019 X3 series (well done by the tech specialist). More

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