Susan Ward | Page 58

Excellent. Prompt, courteous service by everyone we met at the dealership. Vehicles were clean and beautifully presented. Used vehicles looked almost like new. Prompt, courteous service by everyone we met at the dealership. Vehicles were clean and beautifully presented. Used vehicles looked almost like new. No pressure from salespeople. More

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Good experience at sales level. The purchasing experience from the first time I encountered Paul Kolleck at the Auto Show to signing off was done in an unintrusive and efficient mann The purchasing experience from the first time I encountered Paul Kolleck at the Auto Show to signing off was done in an unintrusive and efficient manner.. So far so good. I will be interested in my experience with service because that's where I found things to come "unglued" with other dealerships. More

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Great BMW experience Friendly, atmosphere from the front desk through sales and into service. Outstanding attention to detail. Really appreciate the detailed introduction Friendly, atmosphere from the front desk through sales and into service. Outstanding attention to detail. Really appreciate the detailed introduction to the great technology features of the 2019 X3 series (well done by the tech specialist). More

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Our experience Excellent service for our purchase. Brian DiPaolo and Susan Ward were very professional. Our experience at your dealer was first rate. Will recommen Excellent service for our purchase. Brian DiPaolo and Susan Ward were very professional. Our experience at your dealer was first rate. Will recommend you to our friends. More

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Cincinnati BMW Quickest and easiest automobile purchase ever--Paul, Susan, and Mat were great to work with. Walked in and owned the car within 2 hours with only cas Quickest and easiest automobile purchase ever--Paul, Susan, and Mat were great to work with. Walked in and owned the car within 2 hours with only casual conversations with the BMW team. More

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Outstanding Sales Team = Customer Satisfaction This is the 4th vehicle I have purchased from the BMW Store. Paul Kolleck and Susan Ward combined in a team effort to make my sales experience practic This is the 4th vehicle I have purchased from the BMW Store. Paul Kolleck and Susan Ward combined in a team effort to make my sales experience practically seamless from beginning to end. They have both worked diligently, professionally, and courteously to provide information, answer questions and help resolve minor issues encountered along the way. More

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I expect top quality service and that is what I receive This is the fifth vehicle I have leased. Paul has worked with me on all five of the lease processes. His preparation is excellent so when I come to t This is the fifth vehicle I have leased. Paul has worked with me on all five of the lease processes. His preparation is excellent so when I come to the dealership to lease a new BMW the only decision I need to make is choice of color! This last time he was ahead of me on that! More

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Buying a brand new BMW X1 I had a great experience with Paul Kolleck during the purchasing process of this car. He was very helpful and able to answer all my questions/concerns I had a great experience with Paul Kolleck during the purchasing process of this car. He was very helpful and able to answer all my questions/concerns as it was my first time buying a car. When Paul wasn’t able to complete the transaction with me as he had health issues, Susan Ward took turn and showed me my brand new car once it had arrived. She also showed me how to work it and it was very helpful. Overall BMW location and its staff madr my experience buying my car very seamless and enjoyable! More

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Excellent. this is the fourth BMW I have bought from the. Paul is always attentive and communicates back to me in a timely manner. We basically settle all details before i show up to pick up the car. Sue W Paul is always attentive and communicates back to me in a timely manner. We basically settle all details before i show up to pick up the car. Sue Ward is excellent in explaining all features on the vehicles and sets it up they way I want. More

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Great sales and car delivery experience - again. This was my second vehicle purchased via Paul and 3rd BMW from this dealership since moving to Cincinnati. The discussion and sales process with Paul This was my second vehicle purchased via Paul and 3rd BMW from this dealership since moving to Cincinnati. The discussion and sales process with Paul was very transparent, without pressure and I found Paul very helpful. Everything was pleasant and efficient with all my questions before, during and after the sale quickly answered. Even picking up the vehicle was handled really well, I dint need to "wait" around at all. I had an excellent introduction to the features on the new car by Susan. All in all, 5 star experience and would buy here again and highly recommend to try the team at The BMW Store. Muir. More

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