TJ Schmitt
TJ Schmitt at Family Hyundai

TJ Schmitt | Page 21

Service Director

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

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4.4
661 Reviews
4.4

661 Reviews

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661 Reviews of TJ Schmitt

September 29, 2023

Dealership Rating
Employee Rating

Don't care customer service that's out of contract. car was there 3month.car not fix. More

by TIMBUCCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Oct 02, 2023

Family Hyundai responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

September 22, 2023

Dealership Rating
Employee Rating

Everyone was courteous and professional. And my problem was expedited and taken care of within 48 hours. More

by PAULRICHMOND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Sep 24, 2023

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Paul, please let us know.

September 18, 2023

Dealership Rating
Employee Rating

Snacks provided, constant updates on status of my car and was able to do work on my laptop while waiting with access to a table and outlet. I would definitely return to this location. More

by bryonne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Sep 19, 2023

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 17, 2023

Dealership Rating
Employee Rating

Always professional and efficient. Waiting area is always clean and well maintained.I even got a car wash!! More

by KDGAIDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George "Skip" Hasenjaeger , Larry Edwards, Crystal

Sep 18, 2023

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 14, 2023

Dealership Rating
Employee Rating

I always receive fast, friendly and knowledgeable service. The waiting area is clean and comfortable. More

by DJCUMMENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Sep 15, 2023

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

September 09, 2023

Dealership Rating
Employee Rating

Helpful and glad the service Dept text you updates On the status of your car. More

by MATTHIASSTACY67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin, Ken in service

Sep 11, 2023

Family Hyundai responded

Stacy, Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

September 09, 2023

Dealership Rating
Employee Rating

Excellent experience with purchasing my 2023 Hyundai Elentra. I have only owned Hyundai vehicles since my first car purchase and this has been the best dealership I have encountered within the last 10 y More

by TIFFANY011990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 11, 2023

Family Hyundai responded

Tiffany, Thank you for taking the time to share your thoughts on working with our team. Congratulations on your new 2023 Hyundai! We're glad to hear we delivered such a great experience!

September 09, 2023

Dealership Rating
Employee Rating

Awesome service department. The staff is very friendly and takes the time to go over my vehicle service requirements each time i bring in my Tucson. Although the service departm More

by coolstuff91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 11, 2023

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

September 08, 2023

Dealership Rating
Employee Rating

Everyone is great, really professional, and I always know my car is well taken care of. 5 stars!! More

by ASIA1318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Sep 08, 2023

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

September 07, 2023

Dealership Rating
Employee Rating

Too long to get an appointment. Good Service but takes forever to get your car in there. More

by VFALSEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Sep 08, 2023

Family Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

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