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TJ Schmitt
TJ Schmitt at Family Hyundai

TJ Schmitt | Page 22

Service Director

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

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4.4
661 Reviews
4.4

661 Reviews

Write a Review

661 Reviews of TJ Schmitt

September 03, 2023

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Employee Rating

I love bringing my car in , works gets done while I am at work usually finished by the time I have lunch . More

by JPAULL5954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors, Scott Lupo, Robbie Watson , Eric Kratschmer, Tom Salin

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Sep 05, 2023

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

August 24, 2023

Dealership Rating
Employee Rating

Friendly service. And we’re much faster than I expected. Great job by all of ttecstaff More

by KEVIN_CLIFFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

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Aug 25, 2023

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

August 24, 2023

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Employee Rating

Except for scheduling two weeks out, had a pretty good experience . Prompt, professional and courteous More

by ROBERTGROBOSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 24, 2023

Family Hyundai responded

Robert, Thank you for taking the time to share your feedback with us. TJ and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 24, 2023

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Employee Rating

Best service dept! ! Very honest, friendly people. They NEVER try to sell you something you don't need. More

by MKUDIA12721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 24, 2023

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

August 19, 2023

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Employee Rating

At this point one of the worst places I ever dealt with TBO Sr. U More

by DADDY140
Recommend Dealer
No

Other Employees Tagged: Eric Kratschmer, TJ attitude is nonchalant!

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Aug 24, 2023

Family Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Aug 19, 2023

DADDY140 responded

I have read into this dealership, and I see the games they play! My vehicle was in the dealership for 58 days. With no work done to it. At the receiving my car for a couple of days after the 58 days I had damages. The director TJ, says it's an old vehicle and refuse any service. About 4 days later I talked to the general manager of service Michael, and he said the same thing! All damages to my vehicle was through service and can be proven. Thomas B. Owens Sr. P.S. You have to love a nonchalock attitude!

August 12, 2023

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Employee Rating

Mike M was great very helpful, I was able to describe my issue and he put my mind at ease. More

by s_wosinski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors , Eric Kratschmer

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Aug 14, 2023

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Mike and our team here at Family Hyundai.

August 11, 2023

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Employee Rating

Thank you so much for your amazing service! Enjoy your weekend and God Bless you. More

by SHELDON_SMITH99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Michael Kratschmer

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Aug 14, 2023

Family Hyundai responded

Thank you for your kind words, Sheldon, and for taking the time to leave us this wonderful feedback!

August 02, 2023

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Employee Rating

Great Service, Great dealership, everyone there is courteous, friendly & knowledgeable! Waited for my car every time and ALWAYS Satisfied! More

by HOARDERCONBOYMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

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Aug 03, 2023

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

August 02, 2023

Dealership Rating
Employee Rating

Great Service, Great dealership, everyone there is courteous, friendly & knowledgeable! Waited for my car every time and ALWAYS Satisfied! More

by HOARDERCONBOYMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Report | Print
Aug 03, 2023

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 02, 2023

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Employee Rating

I’m very satisfied with the process both the time and just see execution were excellent More

by BDMACKK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mayweather Shorter, Colin Simmons, Al Pellizzeri, Toni Ivanovic, Michael Kratschmer, Scott Lupo, Robbie Watson , Sonata Bartkus, Tom Salin

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Aug 02, 2023

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

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