Terry Iseminger | Page 42

Best Car Buying Experience from a true Gentleman! My wife and I just purchased a new 2015 Outback and we could not be more satisfied with our purchasing experience. Joe McNeill, took the time to care My wife and I just purchased a new 2015 Outback and we could not be more satisfied with our purchasing experience. Joe McNeill, took the time to carefully walk us through the features of the car and provided honest feedback as we discussed options. Joe had an answer for all of our questions and did not hesitate to do some research for us. My wife and I went back and forth on several models and Joe helped us get the model we wanted and did not try and push us into a vehicle that was on the lot because that was the easier thing to do. Joe also went above and beyond making my family feel comfortable through our multiple trips to the dealership. He was always there to open the door and get us anything we needed to keep us comfortable. Joe also showed my young children the play room and how to play the games on the computer. More

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Tucson Subaru - Joe McNeill My husband and I started shopping for a second car and decided to take a look at Tucson Subaru's pre-owned inventory. After driving around and window My husband and I started shopping for a second car and decided to take a look at Tucson Subaru's pre-owned inventory. After driving around and window shopping the pre-owned lot, we noticed that Subaru had an impressive wide variety of make and models. We parked and were greeted by one of their salesman, Joe McNeill. He was exceedingly helpful and friendly, unlike the expected pushy high pressure salesperson. With Joe it felt like we were comfortably looking and test driving cars with a friend. In less than 30 minutes we found what looked to be the perfect second car for us (2013 Honda Civic Si). We explained to Joe that we would like to take lunch and possibly view a couple other dealerships before making a decision. He was more than helpful and printed us the Carfax and the car's out-the-door sale price without any hassle. We compared this vehicle to other dealerships in Tucson, including Chapman Honda themselves, who could not beat the deal that Joe gave us from Tucson Subaru. After shopping and comparing around Tucson, we knew the best deal was at Subaru so we went back and informed Joe that we would like to buy the car. Less than a couple hours later, we were driving away in our new, dependable, sporty and best priced Honda Civic Si in all of Tucson. We highly recommend Tucson Subaru and working with Joe McNeill for your next vehicle. He will make it a very pleasant experience. It's also worth noting that, even after purchasing the car, he checked up on us a couple of times to make sure the car was a 100% satisfactory. More

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Purchasing our new 2014 Subaru Outback @ Tucson Subaru Same Week ... no hot water ... I need hearing aids?! (ugh!) ... and beloved 2006 Nissan Pathfinder died! So the last thing I wanted to do was spar wi Same Week ... no hot water ... I need hearing aids?! (ugh!) ... and beloved 2006 Nissan Pathfinder died! So the last thing I wanted to do was spar with a car dealer over a new car! I never considered a Subaru, but I've bumped into so many people that LOVE them, it was a stop I needed to make ... especially after watching their bright and shiny new dealership go up on Oracle Rd. The first guy that approached me was Steve Willis with a name tag that said ... Ann Arbor, Michigan ... the home of my alma mater! Go Blue! What's not to like? There's more: He started saying things very "non car salesman" like. Things not usually heard in a car dealership. Blatantly honest things ... imagine that? Steve is the opposite of high pressure and he just kept at it until I had all my questions answered. I heard "I don't know" several times ... and then he'd disappear only to return shortly with the answer I wanted. I actually had fun buying a car! It turned out ... with absolutely no coordination ... that a close friend also bought a Subaru the night before I bought mine ... he said, "My sales guy ... Bob Wilson ... was great! ... you got deal with him! ... well, I wasn't about to give up on Steve, so I met Bob ... liked him ... and kept on with Steve, because he is just the type of guy I want to work with when shopping for a new car. The typical meeting with the New Car Sales Manager wasn't typical. I received one cost quote for my new Outback ... it was better than I thought it would be ... better than my friend's deal ... and that's what I paid. I enjoyed getting to know both John (the GSM) and Steve and have received calls, since my purchase, from the both of them as well as another Sales Manager I met, whose name I can't remember. All in all, a very good experience. And, I am very happy with our new Outback ... and the 0% interest for 63 months. (Tim Hanson handled our paperwork and financing and was very helpful (he helped my friend too!) More

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Great service for a great car We were treated with more than due respect at the dealer. The price was commensurate with what could be found on-line from the popular car buying si We were treated with more than due respect at the dealer. The price was commensurate with what could be found on-line from the popular car buying sites and didn't require getting the car shipped from 100 miles away. Our sales agent, Trent, and finance specialist also treated my two little kids really nicely, which is sometimes a hard thing to find! The process was painless and as quick as could be expected. Trent has been available by phone for the two times I've had questions since my purchase. I know there's no choice for a new Subaru in Tucson. That makes it even more impressive how much they go out of their way to offer stellar customer service. The sales manager brought out roses for my wife before we drove off. Nice touch! More

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Customer satisfaction is their top priority I live in a small town far from the city and I started my car search online. After being jerked around, with false pricing and aggressive salesmen fro I live in a small town far from the city and I started my car search online. After being jerked around, with false pricing and aggressive salesmen from some other BIG name car dealerships, Tucson Subaru’s Internet Sales Manager, Curt McHenry, totally stepped up and helped me find the perfect car. I sent an email to the company via Autotrader, Curt promptly responded to my email, and followed up with a no pressure call. He listened as I explained my situation and hesitation in making the long drive into the city to buy a car, only to have the deal fall through, the car not be there or have the price jacked up. Curt took the time to actually listen to what I wanted and didn't try to force “upgrades” or pricier cars. He was able to give me a quote for my trade-in and a GUARANTEED out-the-door cost on a car that actually held true when I arrived. He was actually able to get the GM to lower the, already amazing, out-the-door cost when I arrived at the dealership! Tucson Subaru is not about making deals that benefit themselves; customer satisfaction is their top priority. This is, by far, the best dealership I have ever worked with. Highly recommend working with salesman Curt McHenry, he takes all the drama and tension out of the process and makes buying a car fun again! If you are looking for a new/used car, save yourself the time/energy/stress/money, and just call Curt. More

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Fantastic, Friendly, Fair I really expected to only start my search at Tucson Subaru, not end there as well. They had a fantastic selection of used cars on hand, many within m I really expected to only start my search at Tucson Subaru, not end there as well. They had a fantastic selection of used cars on hand, many within my price range-- this surprised me actually. I was greeted promptly by Steve, who is very friendly. I know a fair amount about cars, and I knew exactly how much I was willing to spend. Steve asked me questions about what type of car I was looking for and what I planned to use it for. He helped me narrow down my field of potential candidates to three. He asked me if I wanted to take the first for a spin, which is nice because I always feel weird asking if I can drive it. He was pleasant during the drive, making sure to answer any questions I had while not being annoying or intrusive. The first car was nice but I really had my eye on the Honda Fit sitting in the corner. It was a little out of my price range but I figured it was a suggestion anyway :) We took it out for a spin and I was sold. Back at the dealership we did the song and dance which happens at every dealership. He wasn't pushy at all, they use the standard "well let me take it over to my boss" tactic of selling which I like because then I feel less pressure from the salesman. He was very fair when I told him my final price, and he took it to his manager. Thankfully the manager accepted the offer and we got the ball rolling. I get low blood sugar and had to run and grab some lunch and Steve even offered me his sandwich he brought from home, how nice is that?! As we were waiting for the finance people, Steve showed me some of the Subaru's in the show room (I'm a car guy), and I was impressed by his knowledge of the entire fleet they had to offer. I definitely recommend Tucson Subaru, and I whole-heartedly recommend seeing Steve Willis when you drop by. More

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Melyssa was extremely helpful and courteous to us. Made sure Nancy was acquainted with the new Subaru before we left the lot. Great follow-up. sure Nancy was acquainted with the new Subaru before we left the lot. Great follow-up. More

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