Terry "TNT" Twitchell
Terry  "TNT" Twitchell at Shields Auto Center
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Terry "TNT" Twitchell | Page 7

Sales Representative

Shields Auto Center

850 Broadmeadow Rd
Rantoul, IL 61866

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4.8
87 Reviews

I've been in the car business since 1998. I love doing this. I ride around in cars and meet people all day. How could it get any better?

Dealership Experience

10 yrs, 10 mos

Industry Experience

25 yrs, 10 mos

4.8

87 Reviews

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87 Reviews of Terry "TNT" Twitchell

February 25, 2021

Dealership Rating
Employee Rating

Great communication and very easy to work with! I Would definitely reccomend.i was an hour and a half away and they made the whole experience smooth More

by jak2358
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Teresa Smith , Ben Hall

Feb 25, 2021

Shields Auto Center responded

We are pleased to hear that everything was completed to your satisfaction! Thank you for taking the time to leave a review. We appreciate your business and enjoy your new vehicle!

February 22, 2021

Dealership Rating
Employee Rating

I spent days calling dealerships, and driving around lots. After staying late on a Friday night to answer my last minute call, I knew Andy was the person to do business with. He didn’t rush me off the More

by laurynhancock5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Teresa Smith, Kory Miller , Andrew Henson

Feb 25, 2021

Shields Auto Center responded

Thank you, Lauryn! It's gratifying to hear that you had a great experience with us! We really appreciate your feedback and thank you for giving us the opportunity to earn your business!

December 28, 2020

Dealership Rating
Employee Rating

We were pleased with service we received. They were not pushy! They worked with us , and gave a us a good price. We drove away in a great truck More

by PERKINS6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Teresa Smith , Ben Hall

Jan 18, 2021

Shields Auto Center responded

Thank you for taking the time to leave a review! We are glad that our staff met your expectations. Thank you for choosing Shields Auto Center and enjoy your new truck!

December 14, 2020

Dealership Rating
Employee Rating

I stopped in to see about new truck prices an options and spotted a 1976 LTD that had been traded in and drove it home that afternoon More

by largestev
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Dale Scudder

December 07, 2020

Dealership Rating
Employee Rating

The price i was given to replace a heater core was ridiculous. I figured 600, when I was told it was over 1000 I about had a heart attack. I purchased my truck and all my maintenance has been done a More

by whitetail_725
Customer Service
Quality Of Work
Price
Recommend Dealer
No

Other Employees Tagged: Mark Keyes, Scott Lackey

Dec 10, 2020

Shields Auto Center responded

We are sorry to hear about your most recent visit. We work hard to provide the best customer experience and we are sorry that we fell short. Please contact our Service Manager, Dale Scudder at (217)892-2155 to discuss this. Thank you.

November 19, 2020

Dealership Rating
Employee Rating

You have a very friendly service/personal and I have no trouble getting an appointment or answers to my questions. And a warm and welcoming environment. More

by h.taylor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dale Scudder, Scott Lackey , Linda

Dec 10, 2020

Shields Auto Center responded

Thank you for taking the time to leave a review. Thank you for choosing Shields Auto Center and we look forward to welcoming you back soon!

November 12, 2020

Dealership Rating
Employee Rating

Enjoyed my conversations with Dave and Ben in the negotiations part. Everyone was level headed and they were right on the price. Terry was great on pick up day and Teresa (finance manager) made every More

by ALLEN20
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Teresa Smith, David Cassout , Ben Hall

Nov 13, 2020

Shields Auto Center responded

Your positive review really means a lot to us! Thank you for your kind words and congratulations on your new vehicle!

October 21, 2020

Dealership Rating
Employee Rating

I'm 51 years old and I typically view buying a car as a prize fight. I always walk in ready to walk out when I can't get a fair deal. This was the best buying experience of my life. The vehicle had two More

by THEBOYS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Teresa Smith , Ben Hall

Oct 23, 2020

Shields Auto Center responded

Thank you for taking the time to leave us a review. A 5-star experience is the best we could hope for! Our staff is dedicated to providing all our guests with outstanding customer service. Thank you for giving us the opportunity to earn your business.

October 15, 2020

Dealership Rating
Employee Rating

Loved how friendly both sales people I worked with were! Overall amazing dealership and would highly recommend! This was the first vehicle I bought on my own and the experience was great!! More

by kendra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Kory Miller

Oct 23, 2020

Shields Auto Center responded

We are ecstatic that we were able to assist you with your FIRST vehicle purchase! Thank you for your recommendation and we look forward to assisting you with all of your future automotive needs! Welcome to the Shields Auto Center family!

October 01, 2020

Dealership Rating
Employee Rating

Very courteous and knowledgeable. Terry was very nice and knew about the vehicle I was interested in. Will go there for all my car needs. More

by LMILLER60
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Teresa Smith , Ben Hall

Oct 07, 2020

Shields Auto Center responded

We set our expectations high, so it's gratifying to hear that you had a great experience with Terry. Thank you for trusting Shields Auto Center for your vehicle needs.

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