It was awesome ecxperience buying my 2018 Toyota Camry SE from this dealership. I got an excellent deal and will recommend this dealership to anyone who wants to own a car.
"TK is a superb salesman"
TK guided me through the process of getting all the paperwork going to purchase a new Prius Prime with numerous incentives, credits, etc. He was consistently cheerful, responsive, and helpful throughout the process.
"Great Dealership and Experience"
Purchased a 2018 4Runner TRD Off Road Premium. Dealership and staff were friendly and did everything in their power to make the deal in a friendly, timely fashion. Thanks to the team!
- Yvon Lemieux
This review is very easy for me because it was all about respectful relationship. I was the customer and TK was the salesperson. At all times TK was respectful of my needs, desires, and opinions.. Again I have to say TK was focused on my needs. We talked about the options that made made me chose the car..
Now to put this review in perspective I bought a car and traded a car.. What is interesting is why I decided to make this deal after having visited 2 other Toyota dealers in the area. The other dealers had the same opportunity to make the deal but I saw that they did not respect my needs and this is what I wanted someone who understood what I wanted and that a relationship is more important than getting a better price on something that did not answer my needs. I feel that because of this relationship I will enjoy this car more as time goes on and I will be able to say what a great deal without regrets..
"TK goes the extra mile"
Our sales person TK was very helpful in locating a good deal on a late model used car for my daughter. The car had to be all wheel drive and safe in all weather conditions. He found her a 2016 Mazda CX5. All this went smoothly except for my mistake when I wrote the incorrect mileage on the title transfer for the trade-in.
TK visited CT Department of Motor Vehicles twice (on my behalf) to correct this error, saving me many hours and much frustration. He even drove to my wife's office to get her signature on the corrected form from DMV. In short, TK traveled many extra miles so I did not have to. Great Service!
I’m really happy for the service I received from wonderful people working there.
They were really nice,very patient!!
A very good team . I always saw a smile on their faces. The managers were really nice too. Can’t remember their name .
Did not expect to get a brand new 2018 rav 4, was going for a used one. But TK showed me the brand new one, took me for a test drive, and him and his manager gave me an amazing deal that i could not turn down. I basically got the brand new 2018 rav 4 for almost the same price as a used 2016, or 2017 rav 4 from other dealerships. He knew i was in love with that sport model with the extra features so he did what he could to make it affordable and comfortable for me. They took leased car so i wouldn’t have to deal with it, and helped cover my last payment. He called me 2 days after to check in and make sure that everything was going well and Incase I had any questions. He called again a few days later to check in a second time which I didn’t expect. I received thank you emails, And overall great customer service! Go to hartford Toyota if you are car shopping and looking for a great experience
"Totally Customer Focused"
Came in with a rough idea of what I wanted. TK was polite, suggested we look at the cars available and then as we talked found out what I wanted. Was sensitive to pricing and other issues. Made the process quick and seamless. There was no pishiness, just quick, polite, responsive customer ET ice. Made the process so much easier.
Other Employees Tagged:
"Quick, thorough, courteous and pleasant purchase experience "
I stopped in to take a look at a new Highlander. TK came over and introduced himself and scoped out my wants and needs. He showed me the features difference on the models I was considering and we quickly narrowed the choice down. We did a road test and when we got back he asked me for the next steps. I looked at a couple of competive makes. I decided the Highlander was what I wanted. I called TK and literally bought the car over the phone last night. We arranged for delivery for tonight. I arrived at the designated time. TK patiently walked me through all the features, I then spent 5 minutes with the business manager and signed the paperwork. TK then brought the general manager over who walked me to my car. He made sure my experience was excellent and asked if there was anything that could have gone better or if TK could have done anything better? I said it was the best sales experience I’ve had buying a car and I would recommend TK to all my friends and family.
"Great experience! "
I was very happy from the intial call from Patricia that said come in you are pre-qualified with financing. I was skeptical but visited the dealership to be greated by Patricia and introduced to TK. He had me take a ride in a brand new Toyota. TK worked with Marc to be able to lease the brand new Toyota. I went to finalize and pick my new car Wednesday. Marc did an A+ job to get me financed and on the road?? I highly recommend Hartford Toyota!