Dealer Reviews

Cars for Sale

Write a Review

Dealer Log In

Write a Review

Thomas Hackett

Overview Reviews (880) Inventory (318)

Contact Me

View All Employees

< View All Employees

Thomas Hackett

Thomas Hackett | Page 25

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

Contact Me

4.8

880 Reviews

Overview Reviews (880) Inventory (318)

Dealership Experience

12 yrs, 6 mos

Languages Spoken

English

4.8

880 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

Contact Thomas Hackett

Name

Email or Mobile Phone

Text

Phone

Message

By clicking Send Message, you agree to receive automated texts to connect you to this dealership employee, to market and provide information, and to better serve you. Purchase is not required and you agree to our Terms of Use and Privacy Policy. Standard message and data rates may apply.

880 Reviews of Thomas Hackett

September 09, 2024

Dealership Rating

Employee Rating

My dealer Thomas was very helpful keep me informed, while i waiting services was done quickly and car is running as it should be over all good job done. i waiting services was done quickly and car is running as it should be over all good job done. More

by lucjames0906

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Melissa Tyler, Mathew Rivera

Report | Print

Sep 09, 2024 -

DCH Wappingers Falls Toyota responded

We’re thrilled to hear that Thomas provided great service and kept you well-informed! We're also glad to know that your car is running smoothly. If you need anything else or have any questions, feel free to reach out. Thanks for your feedback!

Sep 09, 2024 -

DCH Wappingers Falls Toyota responded

We’re thrilled to hear Thomas provided excellent service and kept you informed throughout the process! It’s great to know your car is running smoothly. If you need anything else, we’re here to help. Thanks for your feedback!

September 07, 2024

Dealership Rating

Employee Rating

Very helpful staff and good customer service, but I was quoted $500 for a job that took me $180 and 3 minutes to do on my own. Also, the $160 diagnostic fee seems steep, especially since I already knew the quoted $500 for a job that took me $180 and 3 minutes to do on my own. Also, the $160 diagnostic fee seems steep, especially since I already knew the error code on my check engine light coming into the service. More

by JACOB.ANDREW.ROSS

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Judy

Report | Print

Sep 08, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback. We’re glad to hear you found our staff helpful and our customer service to your liking. We apologize for any frustration regarding the quote and diagnostic fee. We strive to provide transparent pricing and value your input as we work to improve our services. If you have any further concerns or need assistance, please feel free to reach out directly.

September 06, 2024

Dealership Rating

Employee Rating

Excellent service. Thank you so much! Keep doing a great job! The best maintenance! Thank you Thank you so much! Keep doing a great job! The best maintenance! Thank you More

by luxythania

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera

Report | Print

Sep 06, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're thrilled to hear that you had an excellent experience with our service team. We truly appreciate your support and will continue to strive for excellence in everything we do. If you ever need anything in the future, we're here to help!

September 03, 2024

Dealership Rating

Employee Rating

Always the best service, Judy makes sure that everything is done and on time your the best is done and on time your the best More

by Mrbwor

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Sep 03, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for the great feedback! We’re thrilled to hear that Judy’s service has consistently exceeded your expectations. We’ll make sure to pass along your compliments to her. We appreciate your support!

September 01, 2024

Dealership Rating

Employee Rating

Overall the work done was adequate. The cover for the battery and the tire was not put into its place. The cover for the battery and the tire was not put into its place. More

by PARIMALMEHPA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mathew Rivera , Matthew Maffucci

Report | Print

Sep 01, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback. We’re glad to hear the work was adequate, but we apologize for the oversight with the battery cover and tire. We’ll address this immediately and ensure it’s corrected. Please feel free to contact us if you need further assistance. Thank you for bringing this to our attention!

August 29, 2024

Dealership Rating

Employee Rating

I like taking my car to this Toyota dealership. Everyone is very nice, the service is very good. Everyone is very nice, the service is very good. More

by LNELSON3

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera

Report | Print

Aug 30, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re thrilled to hear that you enjoy your visits and find our service top-notch. We look forward to seeing you again!

August 29, 2024

Dealership Rating

Employee Rating

DCH Wappingers Toyota always takes care of me! On my third car with them, service is easy and fast. Very comfortable eith Matt and his service team! On my third car with them, service is easy and fast. Very comfortable eith Matt and his service team! More

by JASONGRASSICK

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mary Berenguer, Melissa Tyler, Jason Gasiunas, Mathew Rivera

Report | Print

Aug 29, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your continued loyalty to DCH Wappingers Toyota! We’re thrilled to hear that Matt and the service team consistently provide you with easy and fast service. It’s always a pleasure to assist you. Enjoy your new car, and we look forward to seeing you again!

August 29, 2024

Dealership Rating

Employee Rating

Judy took care of me right away. She kept me informed about my car's status. She was professional and showed empathy towards my concerns. She is very friendly and understanding. The She kept me informed about my car's status. She was professional and showed empathy towards my concerns. She is very friendly and understanding. The job was completed to perfection!!! Thank you Toyota!!! More

by SKADIDLER507

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera

Report | Print

Aug 29, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re delighted to hear that Judy provided such excellent care and kept you informed throughout the process. It’s great to know she addressed your concerns with professionalism and empathy. We’re thrilled you’re satisfied with the results.

August 27, 2024

Dealership Rating

Employee Rating

Very professional writer. .. He took the time to explain the service needed He also went over future services required.. .. He took the time to explain the service needed He also went over future services required.. More

by GREGORSTAN2

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Aug 28, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're glad to hear that the service was explained clearly and that future needs were addressed. If you have any more questions or need further assistance, feel free to reach out!

August 27, 2024

Dealership Rating

Employee Rating

Not much interest in checking my car in. First ignored, then helped reluctantly. Others in area paid no attention either. First ignored, then helped reluctantly. Others in area paid no attention either. More

by Alice Lowe

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Report | Print

Aug 28, 2024 -

DCH Wappingers Falls Toyota responded

Hi Alice, we sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

Dealership Inventory (318 Vehicles)

2018 Toyota Prius Prime | used

$12,791

2018 Toyota Prius Prime

used

Hypersonic Red exterior

Automatic

Front-wheel Drive

$12,791

View Vehicle Details

View Details

2026 Toyota Tacoma | new

$41,256

2026 Toyota Tacoma

new

Supersonic Red exterior

Automatic

Four-wheel Drive

$41,256

View Vehicle Details

View Details

2021 Mazda CX-3 | used

$17,691

2021 Mazda CX-3

used

Eternal Blue Mica exterior

Automatic

All-wheel Drive

$17,691

View Vehicle Details

View Details

2024 Toyota Crown | used

$32,491

2024 Toyota Crown

used

Magnetic Gray Metallic exterior

Automatic

All-wheel Drive

$32,491

View Vehicle Details

View Details

2018 Toyota Tacoma | used

$29,493

2018 Toyota Tacoma

used

Midnight Black Metallic exterior

Automatic

Four-wheel Drive

$29,493

View Vehicle Details

View Details

2023 Kia Forte | used

$17,990

2023 Kia Forte

used

Aurora Black exterior

Automatic

Front-wheel Drive

$17,990

View Vehicle Details

View Details

View All Inventory