Thomas Hackett
Thomas Hackett at DCH Wappingers Falls Toyota

Thomas Hackett | Page 24

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8
879 Reviews

Dealership Experience

12 yrs, 6 mos

Languages Spoken

English English

4.8

879 Reviews

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879 Reviews of Thomas Hackett

September 21, 2024

Dealership Rating
Employee Rating

They did a great job with my service and I really appreciate that they listened to me and were very professional More

by ferf123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob--Service Manager

Sep 22, 2024

DCH Wappingers Falls Toyota responded

Thank you for your kind feedback! We’re glad to hear that you had a positive service experience and that our team listened to your needs while maintaining professionalism. Your satisfaction is important to us, and if you need anything else, don’t hesitate to reach out!

September 21, 2024

Dealership Rating
Employee Rating

Great customer service everything went well. Thank you. well recommend it. They took a little bit over an hour but everything is OK. More

by Josea72548
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 22, 2024

DCH Wappingers Falls Toyota responded

We’re glad to hear you had a positive experience with our customer service! Thank you for your recommendation, and we appreciate your understanding regarding the timing. If you need anything else or have any questions, feel free to reach out!

September 21, 2024

Dealership Rating
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friendly an an professional waiting time was reasonable checking in time was made easy, I would recommend this dealership to my family members More

by UGOJWT2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 22, 2024

DCH Wappingers Falls Toyota responded

We’re so glad to hear that you found our team friendly and professional! It’s great to know that the waiting and check-in times were reasonable and convenient for you. Thank you for your recommendation; it means a lot to us! If you or your family members need anything in the future, feel free to reach out.

September 18, 2024

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Brought the truck in waited a short time every thing was done. The staff was very courteous. More

by Icefish73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 18, 2024

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear that your visit was efficient and that our staff provided courteous service. We appreciate your support and look forward to seeing you again!

September 17, 2024

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Matt Rivera always goes above and beyond to make sure everything on my car is taken care of, he makes the service experience a trustworthy experience More

by dionizio52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 17, 2024

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re thrilled to hear that Matt Rivera consistently goes above and beyond and makes your service experience trustworthy. We appreciate your support and look forward to assisting you again!

September 16, 2024

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They are fast friendly and caring they take time to explain the problem and what they're going to do to solve it I'm very pleased More

by Stoddard's 81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

Sep 17, 2024

DCH Wappingers Falls Toyota responded

Thank you for the kind words! We’re delighted to hear that you had a positive experience and that our team was able to address your concerns effectively. If you need any further assistance or have more questions, feel free to reach out. We appreciate your feedback!

September 13, 2024

Dealership Rating
Employee Rating

I love this dealer. People are always very friendly and welcoming. When i go for my oil change staff always very helpful. More

by Raquel Reyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Loosmane Dessources

Sep 14, 2024

DCH Wappingers Falls Toyota responded

We're so glad to hear you love our dealership and find our team friendly and welcoming! It's great to know that our staff consistently provides helpful service during your oil changes. If there's anything more we can do for you, just let us know!

September 12, 2024

Dealership Rating
Employee Rating

You have to call a month in advance to get an appointment. Even if I want to get regular maintenance, I have to call at least 30 days in advance. Work quality is amazing, but GETTING a reasonable More

by AOGREGORY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Avi Avitan, Dylan Abell

Sep 12, 2024

DCH Wappingers Falls Toyota responded

Thank you for your feedback. We’re glad to hear that you’re satisfied with the quality of our work, but we apologize for the inconvenience you’ve experienced with scheduling appointments. We understand that a long wait time can be frustrating, and we’re actively working on improving our appointment availability. Your feedback is valuable, and we appreciate your patience. If you have any immediate needs or concerns, please reach out to us directly, and we’ll do our best to assist you.

September 10, 2024

Dealership Rating
Employee Rating

Very friendly and helpful, made me feel comfortable. My car is so smooth now. !!!thanks. More

by Amanda C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 10, 2024

DCH Wappingers Falls Toyota responded

Thanks so much for your kind words! We're thrilled to hear your car is running smoothly and that you felt comfortable. If you need anything else, just let us know!

September 09, 2024

Dealership Rating
Employee Rating

My dealer Thomas was very helpful keep me informed, while i waiting services was done quickly and car is running as it should be over all good job done. More

by lucjames0906
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Mathew Rivera

Sep 09, 2024

DCH Wappingers Falls Toyota responded

We’re thrilled to hear that Thomas provided great service and kept you well-informed! We're also glad to know that your car is running smoothly. If you need anything else or have any questions, feel free to reach out. Thanks for your feedback!

Sep 09, 2024

DCH Wappingers Falls Toyota responded

We’re thrilled to hear Thomas provided excellent service and kept you informed throughout the process! It’s great to know your car is running smoothly. If you need anything else, we’re here to help. Thanks for your feedback!

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