Thomas Hackett | Page 26

Excellent Service experience as always. Great staff who are very attentive to insure repairs are done timely and correctly Great staff who are very attentive to insure repairs are done timely and correctly More

by OGHAIT Verified Customer Verified Customer

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People who work there are professional and courteous. They provide you with knowledge and help you understand the problems and the solutions. They provide you with knowledge and help you understand the problems and the solutions. More

by Melvingreen322 Verified Customer Verified Customer

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Gentlemen who took care of me was so top notch. I can't even say Thank you enough. The Gentlemen who took care of my care was incredible too. Such a great experience. Promised to have me out by 13 I can't even say Thank you enough. The Gentlemen who took care of my care was incredible too. Such a great experience. Promised to have me out by 1330 and was done by 1315. Thank you so much. Really they both went above and beyond and after the month It was just amazing to have complete strangers make it a little better. Thank you so much for taking care of me and my car. More

by Loveyou41507 Verified Customer Verified Customer

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Very pleasant experience - loved the video of the car while the work was being done. Made me feel comfortable with the service.. while the work was being done. Made me feel comfortable with the service.. More

by CNKHARRISON Verified Customer Verified Customer

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Very reliable in and out of the dealership very fast the waiting room was comfortable and the staff was very professional waiting room was comfortable and the staff was very professional More

by rjclucky29 Verified Customer Verified Customer

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I have bought one car from them over the years. Another Dutchess County dealer that is overpriced and just better to avoid. I’m not sure why Dutchess county dealers in general seem to be below aver Another Dutchess County dealer that is overpriced and just better to avoid. I’m not sure why Dutchess county dealers in general seem to be below average. This was my first visit since covid. I knew they were marking up their new cars insanely high, but some of their used cars seemed ok. I find one like and they gave me the numbers and I was like xxx this doesn’t add up. SURPRISE THEY ARE ADDING A 1400$ “protection” package to all used cars! And they won’t remove it! The best I could do was get it down to 900$ so now that makes my trade worth 900$ less in reality. So when factoring that in they were offering me about 2000$ less for my car than most dealers. They would not budge and this lost them the sale. Not as bad as some dealers around here. But their prices are def horrible. More

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Waiting room is nice and comfortable. The advisor is courteous. The wait time is longer than expected. The advisor is courteous. The wait time is longer than expected. More

by CHOU.GEORGE Verified Customer Verified Customer

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I brought a used 2017 Highlander which I recently purchased to DCH Wappingers Toyota so they could perfectly an inspection and advise me on what maintenance was due. Tom Hackett was my service adviso purchased to DCH Wappingers Toyota so they could perfectly an inspection and advise me on what maintenance was due. Tom Hackett was my service advisor and he showed me what was needed for the Highlander and I agreed to have it performed immediately. He arranged for a courtesy vehicle driver to drive me home and pick me up when the work was completed. Tom was friendly and professional and so was the driver Vinny. Now I can drive this Highlander with complete confidence thanks to Tom and the rest of the DCH team! More

by VinnySul Verified Customer Verified Customer

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Every body was very good the mechanic put my INSP sticker straight and i like that lam very particular . straight and i like that lam very particular . More

by James Benton Verified Customer Verified Customer

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Very helpful and courteous with quality service given in a timely fashion. Great to work with. a timely fashion. Great to work with. More

by little.wing Verified Customer Verified Customer

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