Thomas Hackett
Thomas Hackett at DCH Wappingers Falls Toyota

Thomas Hackett | Page 26

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8
880 Reviews

Dealership Experience

12 yrs, 6 mos

Languages Spoken

English English

4.8

880 Reviews

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880 Reviews of Thomas Hackett

August 21, 2024

Dealership Rating
Employee Rating

I wanted a vehicle with no fuss, and I left with a vehicle without feeling distress or feeling unease or pressured about the purchase. Most of my time was spent waiting for my vehicle to get cleaned. More

by jla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 21, 2024

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We’re delighted to hear that Michael and Dylan made your vehicle purchase smooth and stress-free. It’s great to know that you felt no pressure and had a positive experience with us. We appreciate your feedback and hope you enjoy your new vehicle! 🚗✨

August 19, 2024

Dealership Rating
Employee Rating

Thans and thans toyota Toyota very good and bitiful I liked toyota thank you so much More

by AHMAD-SAFI2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Gasiunas, Mathew Rivera

Aug 19, 2024

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're delighted you like the Toyota. If you need any assistance, just let us know.

August 15, 2024

Dealership Rating
Employee Rating

Tom and Antonio took great care of my car. I will always go to DCH for my car concerns. More

by GPDV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Antonio Fiorenza

Aug 15, 2024

DCH Wappingers Falls Toyota responded

Thank you for the great feedback! We’re thrilled to hear that Tom and Antonio took such good care of your car. We look forward to continuing to serve you at DCH for all your car needs!

August 15, 2024

Dealership Rating
Employee Rating

Tom did everything right . He is the only guy I want to del with for service.He is a credit to your company! More

by MSMAC8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 15, 2024

DCH Wappingers Falls Toyota responded

Thank you for the fantastic review! We’re delighted to hear that Tom provided exceptional service and that he’s become your go-to person for service. We’re proud to have him on our team and appreciate your kind words!

August 15, 2024

Dealership Rating
Employee Rating

Always a pleasant experience when having my car serviced at DCH. A like their professionalism. Free coffee bar is great while waiting, the video I receive for each inspection/work done is a nice. My servic More

by Gabor K.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 15, 2024

DCH Wappingers Falls Toyota responded

Thank you for the wonderful feedback! We’re thrilled to hear you enjoy the professionalism and amenities at DCH. It’s great to know Tom’s expertise and the video updates are making your experience even better. We look forward to serving you again soon! 🚗☕️

August 03, 2024

Dealership Rating
Employee Rating

Melissa the salesperson was fantastic. . Support staff was very accommodating. I got the best price and the whole sales process was a pkeasure More

by JAKEYFOUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 04, 2024

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re thrilled to hear that Melissa and our support staff made your experience fantastic and that you were pleased with the price and process. If there’s anything more we can do for you, don’t hesitate to let us know. Enjoy your new vehicle!

August 01, 2024

Dealership Rating
Employee Rating

I can always trust that repairs will be done right and the staff are always friendly and courteous. More

by AUDIOJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 01, 2024

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re glad to hear that you can trust us for quality repairs and appreciate our friendly, courteous staff. Your satisfaction is our top priority!

July 31, 2024

Dealership Rating
Employee Rating

I can always count on excellent attention being paid to my car. The technician is very helpful and friendly. More

by jdavidson224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Valenzuela

Jul 31, 2024

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're pleased to hear that you consistently receive excellent attention and find our technician helpful and friendly. We appreciate your continued trust in our service team!

July 30, 2024

Dealership Rating
Employee Rating

I had an appointment to replace ONE tire. My car was there for TWO days. this is an express job that should take no more than an hour. very poor communication.. i’m worried to bring my car he More

by alexis.elizabeth71891
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 30, 2024

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

June 29, 2024

Dealership Rating
Employee Rating

Everything was done correctly. I received phone calls throughout the whole time.My truck was there and when I came to pick it up.The technician came out and greeted me and told me e More

by BOW1HUNT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 29, 2024

DCH Wappingers Falls Toyota responded

Thank you for sharing your positive experience! We're glad everything was done correctly and that you received updates throughout the process. It's great to hear the technician greeted you and explained everything clearly when you picked up your truck. We appreciate your feedback and look forward to serving you again in the future!

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