Thomas Hackett
Thomas Hackett at DCH Wappingers Falls Toyota
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Thomas Hackett | Page 27

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.7
609 Reviews

Dealership Experience

10 yrs, 6 mos

Languages Spoken

English English

4.7

609 Reviews

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609 Reviews of Thomas Hackett

January 20, 2023

Dealership Rating
Employee Rating

Sales people are polite ditrect and prompt getting back to me they listen and respond professional More

by linsgen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler

Jan 20, 2023

DCH Wappingers Falls Toyota responded

We really appreciate your kind remarks for our team - it's great to know that everyone was professional, thanks!

January 19, 2023

Dealership Rating
Employee Rating

I like the dealership and 98% of the workers. . I did have a little verbal exchange of words with one of the service representative that draw up your paperwork to have your car serviced. That situ More

by Cathy112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 20, 2023

DCH Wappingers Falls Toyota responded

We really appreciate your feedback and we're glad to know that our general manager was very helpful to you, thanks!

January 18, 2023

Dealership Rating
Employee Rating

The work on the car was fine, but I specifically asked to have car recommendations written. (They where not) This particular service center is clearly understaffed, making it an extremely long wait diffic More

by POLORSPORT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 19, 2023

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership, we do apologize. We'd like the opportunity to speak with you. Please contact Benjamin Carlson at 845-296-4261.

January 16, 2023

Dealership Rating
Employee Rating

DCH is always an excellent dealership to work. Everyone is always very professional on regards to service appointments and keeping you informed during the orocess. More

by OGHAIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 17, 2023

DCH Wappingers Falls Toyota responded

It's wonderful to hear that our dealership is excellent to work with, and you've found everyone to be very professional as well. Thanks for sharing your kind remarks for our service team!

January 14, 2023

Dealership Rating
Employee Rating

They listened to my concerns and followed up with me. What more could I ask More

by CPDOCHEVITA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera , Lee Burns

Jan 14, 2023

DCH Wappingers Falls Toyota responded

We're so glad to know that our team really listened to your concerns and you're pleased, thanks!

January 13, 2023

Dealership Rating
Employee Rating

This dealership is very professional. They take me on time for my appointment and do an excellent job. More

by catzzz1999
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 14, 2023

DCH Wappingers Falls Toyota responded

Thanks for your kind remarks for our dealership. It's great to know that our team did an excellent job!

January 13, 2023

Dealership Rating
Employee Rating

Quick and easy. Waiting room is comfortable. Representatives were friendly and attentive. Solid and consistent communication. More

by JRNELS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 13, 2023

DCH Wappingers Falls Toyota responded

It's really great to hear that our team made everything quick and easy and you're pleased, thanks!

January 12, 2023

Dealership Rating
Employee Rating

Quite pleased with the procedure of sending a video of the vehicle during the service. It makes it much more for the customer to understand the work done and any recommended services. More

by clegs4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 12, 2023

DCH Wappingers Falls Toyota responded

Thanks for sharing your kind remarks for our service team. It's great to know that everyone was very helpful with your needs.

January 04, 2023

Dealership Rating
Employee Rating

Very good service! People that work here at Wappingers falls Toyota are very professional and polite. I will recommend this location to my friends and family. More

by adonchenko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 05, 2023

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback! It's a pleasure to know our team could assist you and provide you with outstanding service.

January 03, 2023

Dealership Rating
Employee Rating

This is the 6th car I have purchased from DCH. We have been customers since 2004! Their service department and sales team are great! More

by rp42995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 04, 2023

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

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