Thomas Howard

When I call for a service appointment they get me in within one or two days. Very polite staff and thankfully I have had only good experiences with Koons. within one or two days. Very polite staff and thankfully I have had only good experiences with Koons. More

by leftymanna Verified Customer Verified Customer

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I love when they go ahead with recomendations for service for your next visit, I love it there for your next visit, I love it there More

by cesarmono48 Verified Customer Verified Customer

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My experience with 'ALL' from scheduling to pick up and return (concierge service) was favorable. Tom was helpful and willing to answer any questions. I will continue to get my Trax serviced at Koons as ne return (concierge service) was favorable. Tom was helpful and willing to answer any questions. I will continue to get my Trax serviced at Koons as needed. More

by rs.phillips Verified Customer Verified Customer

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Ton was very good at telling me everything that was e ong very good oerstf very good oerstf More

by m.freyer Verified Customer Verified Customer

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Tom is my go to for any service I have completed. He is our entire family's go to for all of our service. Rockstar! He is our entire family's go to for all of our service. Rockstar! More

by hsimonds Verified Customer Verified Customer

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Both Koons Chevrolet & Tom Howard, my service writer/liason, have performed admirably in providing professional proficiency insofar as the work being done, amicable & patient audience in listenin writer/liason, have performed admirably in providing professional proficiency insofar as the work being done, amicable & patient audience in listening to (& understanding) my concerns and accomodating my non-willingness as a person-to-person, Digital Dinosaur 🦕 by choice, keep-the-encroaching-technocracy-at-bay type of character --- by keeping me informed of the process & process along the way using phones & direct verbal discourse. They have helped with providing transport to & from nearby places for all day jobs instead of waiting on the premises, getting a "loaner" or rental car for longer than a day(s) jobs and dutifully kept me informed of any problems or reliefs that altered the ETA. Lastly, though the prices for parts & labor have risen alarmingly through the years, they have helped me prioritize which routes & options could be taken to lessen the blow, yet provide assured confidence in the drivability of the vehicle within the scope of my own parametric needs along the way. Note: by the term "they" I am referring primarily to the relationship with Tom as my liason with both the Corporate entity of Koons Chevrolet AND all of the mechanics, operators and staff involved. Karl C. Baake 🤠 More

by karlcb333 Verified Customer Verified Customer

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The customer service was outstanding—thorough, quick, and friendly. Tom was exceptional, and Manager Jerry runs an amazing dealership. friendly. Tom was exceptional, and Manager Jerry runs an amazing dealership. More

by robg402 Verified Customer Verified Customer

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it's great dealing with Koons. fast service, great people. easy drop off and pickup. fast service, great people. easy drop off and pickup. More

by jamesbass Verified Customer Verified Customer

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Always friendly staff and quick service! The entire staff is always accommodating and helpful. Would recommend Koons White Marsh for their great service! The entire staff is always accommodating and helpful. Would recommend Koons White Marsh for their great service! More

by lawall62 Verified Customer Verified Customer

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Work was done in a very timely manner. service associate was patient and explain everything that needed to be done what was covered and what was not covered. service associate was patient and explain everything that needed to be done what was covered and what was not covered. More

by rjheitzer Verified Customer Verified Customer

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