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Thomas Howard
Thomas Howard at Koons White Marsh Chevrolet

Thomas Howard

Service Advisor

Koons White Marsh Chevrolet

10207 Philadelphia Road
White Marsh, MD 21162

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4.8
81 Reviews
4.8

81 Reviews

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81 Reviews of Thomas Howard

February 25, 2026

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Employee Rating

This appointment was the first time I was literally in and out in an hour it seems. To totally appreciated and let Tom know as well. More

by bxgirlkh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 27, 2026

Koons White Marsh Chevrolet responded

Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.

February 25, 2026

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Employee Rating

is very nice kind of a rotating door on personel but there standards i can see are pretty good. Only issue is getting the final thaought on if a warentee issue or not. takes a bit so have to sit and wai More

by samuel.p.greenfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christian Stark, Brian Hastmann, Dan Hasselberger, Maria Taliano, Nick Chapman, Josh Chernault, George Zahariousdakis, Courtney Krause, David Letourneau

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Feb 28, 2026

Koons White Marsh Chevrolet responded

Hi samuel.p.greenfield, thanks so much for rating us so high! Be safe on the road!

February 23, 2026

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Employee Rating

Tom is awesome. Excellent customer service skills. He makes sure your satisfied with the work completed More

by reneebarn2428
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
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Feb 26, 2026

Koons White Marsh Chevrolet responded

Hi, thanks so much for rating us so high! Be safe on the road!

February 20, 2026

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Employee Rating

I wrote 3 times! ! All good and the men that welcome you and put the mats In the car are all great! I like your service. More

by mckfreyer
Recommend Dealer
Yes

Other Employees Tagged: Brian Hastmann, Josh Chernault, George Zahariousdakis , Eric King is the bestest ever! He had sold me all my cars for yrs.

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Feb 21, 2026

Koons White Marsh Chevrolet responded

Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!

February 20, 2026

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Employee Rating

Very professional straight to the point fair pricing, very courteous and informative. Very much like the shuttle car take me home pick me up. More

by mobilesettlements
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 21, 2026

Koons White Marsh Chevrolet responded

We really appreciate this positive review! Thanks so much!

February 16, 2026

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Employee Rating

Fast service, good communication and record keeping. Extra words to get the 15 minimum words. More

by grimreaper5757
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lacie Hildebrand

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February 16, 2026

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Employee Rating

Best customer service experience Thomas communicated very well and kept me informed the whole time. Geary attitude and speedy work . More

by mecole24
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 19, 2026

Koons White Marsh Chevrolet responded

:-) Wow! Thank you for rating us so many stars!

February 16, 2026

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Employee Rating

Very good service friendly kind well inform the process was very very orderly and quick More

by melvinhensler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 19, 2026

Koons White Marsh Chevrolet responded

melvinhensler, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.

February 16, 2026

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Employee Rating

Very professional service advisors friendly quick and great priced will definitely return in the future More

by Photographyandchris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Hasselberger, Maria Taliano, Josh Chernault, Courtney Krause , Chris Szumlanski

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Feb 19, 2026

Koons White Marsh Chevrolet responded

Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!

February 15, 2026

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Employee Rating

Great experience no hassle easy check in, friendly and professional staff, was kept up to date on the service More

by mccrea_j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 18, 2026

Koons White Marsh Chevrolet responded

mccrea_j, thanks so much for rating us so high! Be safe on the road!

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