Thomas Howard

The process, communication, environment, and employees are always excellent. Chris always make sure that he takes care of things that I inquire and have concerns about. are always excellent. Chris always make sure that he takes care of things that I inquire and have concerns about. More

by eadingle.ed Verified Customer Verified Customer

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Good efficient and pleasant people to work with ! Will use again next time for tires ! Will use again next time for tires ! More

by thomasstansbury Verified Customer Verified Customer

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Service department employees were Courteous and knowledgeable. Service was completed in less time than was estimated. knowledgeable. Service was completed in less time than was estimated. More

by tinachios Verified Customer Verified Customer

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It just took a lot longer than I expected,. they did not fill all my fluids in the truck they had to take it back. they did not fill all my fluids in the truck they had to take it back. More

by buckster1222 Verified Customer Verified Customer

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I was in Koons at 8:30 AM. They finished the tire change at 12:30 PM. On my way home. The very tired that was changed went flat. Had to be towed back to Koons where I had to wa They finished the tire change at 12:30 PM. On my way home. The very tired that was changed went flat. Had to be towed back to Koons where I had to wait an additional two hours more. Donna S More

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You couldn’t ask for a better dealership to work with I have bought three or four cars from Koons by now easy to deal with all the time service department. Great never a problem always get my car back on t have bought three or four cars from Koons by now easy to deal with all the time service department. Great never a problem always get my car back on time always let me know anything about my car and all the updates as it’s in there. More

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Thomas was very knowledgeable and courteous . He took care of my car needs and kept me informed. No issues with the service advisor, it’s your prices that are too high even with the discount. My He took care of my car needs and kept me informed. No issues with the service advisor, it’s your prices that are too high even with the discount. My coupon said $84.00 for oil and the rotation was a separate price and the missing lug knots were $12.00 a piece and I ended up paying $250 plus change. Ludicrous and I have coming for over 20 years……Wow….. More

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David Letourneau and the entire service staff at Koons Chevy in White Marsh are first class. The customer service experience is unmatched. From the moment you arrive, their communication throughout the Chevy in White Marsh are first class. The customer service experience is unmatched. From the moment you arrive, their communication throughout the entire process, you feel as if their entire team has your back. It's not always fun having to bring a car in for service...life disruption, work, kids, etc. David and the Koons staff get that and make sure they alleviate as much of that stress as possible from start to finish. I bought my car with this team and serviced it here. I will not go anywhere else given the respect and treatment they show their customers. David, thank you and the entire Koons team. More

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My last maintenance service visit is not at all pleasant , I'm even thinking about not going back there. , I'm even thinking about not going back there. More

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Thomas Howard, a Service Writer, is always helpful and accommodating. He is certainly customer oriented. The servicing of this vehicle has been excellent thanks to Thomas Howard and the service technici accommodating. He is certainly customer oriented. The servicing of this vehicle has been excellent thanks to Thomas Howard and the service technicians. More

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