Thomas Howard
Thomas Howard at Koons White Marsh Chevrolet

Thomas Howard

Service Advisor

Koons White Marsh Chevrolet

10207 Philadelphia Road
White Marsh, MD 21162

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4.7
25 Reviews
4.7

25 Reviews

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25 Reviews of Thomas Howard

October 16, 2025

Dealership Rating
Employee Rating

Clean with a large waiting room. Fast service in and out as promised. Clean bathrooms More

by clover360
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Oct 17, 2025

Koons White Marsh Chevrolet responded

Thanks so much for the 5-star review of Koons White Marsh Chevrolet!

October 15, 2025

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Employee Rating

I got my car oil changed there and I’m so happy with the service More

by ong31375
Service Price Transparency
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Recommend Dealer
Yes
Oct 15, 2025

Koons White Marsh Chevrolet responded

We couldn't ask for a better review of Koons White Marsh Chevrolet. Thanks so much for your kind review!

October 10, 2025

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Koons Chevrolet always provides great service . Very professional team Thank you for such great service More

by victoriagilliam
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Recommend Dealer
Yes

Other Employees Tagged: Courtney Krause

Oct 10, 2025

Koons White Marsh Chevrolet responded

Thank you for the kind words! We are so happy to hear that you had a good experience with our team at Koons White Marsh Chevrolet. See you next time!

October 06, 2025

Dealership Rating
Employee Rating

Everytime we call to make appointment for any reason they are spot on . Very helpful. More

by SPRINGFLOWER818
Recommend Dealer
Yes
Oct 07, 2025

Koons White Marsh Chevrolet responded

We are grateful to have earned your business. Thanks for taking the time to leave us a review! - The Koons White Marsh Chevrolet Team

October 06, 2025

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Employee Rating

Great experience no hassle easy check-in was given advice what was needed to be done took care of my appointment concerns More

by myronlingham
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Hastmann, Courtney Krause

Oct 07, 2025

Koons White Marsh Chevrolet responded

Thank you for sharing your review with us! We are proud of our team for delivering a seamless experience. Please come see us again at Koons White Marsh Chevrolet!

October 03, 2025

Dealership Rating
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The process, communication, environment, and employees are always excellent. Chris always make sure that he takes care of things that I inquire and have concerns about. More

by eadingle.ed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 06, 2025

Koons White Marsh Chevrolet responded

Thank you for your excellent review! We are thrilled that Chris and the team were so helpful. We are happy to have you as a customer here at Koons White Marsh Chevrolet!

October 02, 2025

Dealership Rating
Employee Rating

Good efficient and pleasant people to work with ! Will use again next time for tires ! More

by thomasstansbury
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Oct 03, 2025

Koons White Marsh Chevrolet responded

It was our pleasure to assist you here at Koons White Marsh Chevrolet, and we look forward to the next time!

September 30, 2025

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Employee Rating

Service department employees were Courteous and knowledgeable. Service was completed in less time than was estimated. More

by tinachios
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Oct 01, 2025

Koons White Marsh Chevrolet responded

We are glad to hear our team got the job done so efficiently. Thank you for choosing Koons White Marsh Chevrolet!

September 30, 2025

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Employee Rating

It just took a lot longer than I expected,. they did not fill all my fluids in the truck they had to take it back. More

by buckster1222
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Oct 02, 2025

Koons White Marsh Chevrolet responded

Thank you for your feedback. We apologize for the delay and any inconvenience caused. We’ll address this with our team to ensure it doesn’t happen again. We hope to better serve you next time. Safe travels from all of us at Koons White Marsh Chevrolet!

August 22, 2025

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Employee Rating

I was in Koons at 8:30 AM. They finished the tire change at 12:30 PM. On my way home. The very tired that was changed went flat. Had to be towed back to Koons where I had to wa More

by dsheppard7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 22, 2025

dsheppard7 responded

Koons service department keeps you there at Koons for a long period of time anywhere between three and five hours. Koons does not make you aware that they have transportation to take you to the mall. If you patronize Koons as I have, please eat breakfast, take your lunch and a book because you will be there for several hours. Donna S

Aug 22, 2025

dsheppard7 responded

Koons service department it’s an all day appointment.

1

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