Thomas Howard
Thomas Howard at Koons White Marsh Chevrolet

Thomas Howard

Service Advisor

Koons White Marsh Chevrolet

10207 Philadelphia Road
White Marsh, MD 21162

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4.6
15 Reviews
4.6

15 Reviews

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15 Reviews of Thomas Howard

August 17, 2025

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Employee Rating

You couldn’t ask for a better dealership to work with I have bought three or four cars from Koons by now easy to deal with all the time service department. Great never a problem always get my car back on t More

by Truck
Service Price Transparency
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Recommend Dealer
Yes

August 16, 2025

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Thomas was very knowledgeable and courteous . He took care of my car needs and kept me informed. No issues with the service advisor, it’s your prices that are too high even with the discount. My More

by Exceptional
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Recommend Dealer
Yes

December 12, 2024

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David Letourneau and the entire service staff at Koons Chevy in White Marsh are first class. The customer service experience is unmatched. From the moment you arrive, their communication throughout the More

by mcavan5
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Recommend Dealer
Yes
Dec 12, 2024

Koons White Marsh Chevrolet responded

We're delighted to hear that David and the Koons White Marsh Chevrolet team provided you with such a supportive service experience. It's great knowing our team's communication and care made your visit stress-free. Thank you for choosing us for both purchasing and servicing your vehicle!

September 27, 2024

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My last maintenance service visit is not at all pleasant , I'm even thinking about not going back there. More

by Tania Bonilla
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Gary Tolentino, Courtney Krause

Oct 01, 2024

Koons White Marsh Chevrolet responded

Tania, I'm sorry to hear that your last maintenance visit wasn't pleasant. We strive for better and would love the chance to make things right. Please reach out when you can so we can discuss further. Thank you, Christian Stark - Customer Relations Manager - christian.stark@koons.com

September 07, 2024

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Thomas Howard, a Service Writer, is always helpful and accommodating. He is certainly customer oriented. The servicing of this vehicle has been excellent thanks to Thomas Howard and the service technici More

by GaleB
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Recommend Dealer
Yes
Sep 09, 2024

Koons White Marsh Chevrolet responded

Gale, we're delighted to hear that Thomas and our service team at Koons White Marsh Chevrolet provided excellent care for your vehicle. Thanks for sharing your positive experience!

August 26, 2024

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Purchased 3 SUV's over the past 7 years and referred family who also purchased here! The service team is Wonderful! I personally request Tom who is Excellent with Customer Service and keeping me updated More

by Purplelady
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Josh Chernault, Courtney Krause

Aug 26, 2024

Koons White Marsh Chevrolet responded

Thank you for your continued trust in Koons White Marsh Chevrolet! We're delighted to hear that Tom and our service team have consistently provided excellent customer service. We appreciate your referrals and look forward to serving you again!

August 10, 2024

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The Service Department team TALKS to me, instead of just "filling in the paperwork" to get my money! And if they're going to have to wait for Warranty repayment, they still fix the problem like I'm paying More

by MadYank
Recommend Dealer
Yes

Other Employees Tagged: Brian Hastmann, Dan Hasselberger , Erin Baker

Aug 12, 2024

Koons White Marsh Chevrolet responded

We're delighted to hear that our Service Department at Koons White Marsh Chevrolet provided such attentive and efficient service. Thank you for sharing your positive experience with us!

June 13, 2024

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This dealer would rather blow you off than give you service even if you have and appointment. More

by Langkit2
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Recommend Dealer
No
Jun 14, 2024

Koons White Marsh Chevrolet responded

I would appreciate the opportunity to make things right for you. If you would consider providing me with some more information about your visit, I've listed my contact information here. Thank you, Nick Chapman - Service Manager - 410-931-8600

May 24, 2024

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Awesome service representative and professional work. Wait time was short. I recommend Koons to anyone. More

by Mrs. R. Anderson
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Recommend Dealer
Yes
May 26, 2024

Koons White Marsh Chevrolet responded

Thank you for recommending Koons White Marsh Chevrolet! We're glad to hear about your positive experience and appreciate the support!

March 01, 2024

Dealership Rating
Employee Rating

I unfortunately had a problem with my 2018 Colorado Z71. I was on my way back to NJ when this happened. Tom in service assured me he had me covered. Dropped truck off and the whole experience was as if I br More

by joedevo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 01, 2024

Koons White Marsh Chevrolet responded

We're glad to know that Tom and our service team at Koons White Marsh Chevrolet were able to assist you during your time of need. We strive for excellent customer care, even when things don't go as planned. Safe travels back home!

1

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