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Thomas Howard

Overview Reviews (123) Inventory (380)

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Thomas Howard

Thomas Howard | Page 5

Service Advisor

Koons White Marsh Chevrolet

10207 Philadelphia Road
White Marsh, MD 21162

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4.9

123 Reviews

Overview Reviews (123) Inventory (380)

4.9

123 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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123 Reviews of Thomas Howard

March 04, 2026

Dealership Rating

Employee Rating

Koons at Whitemarsh is wonderful. I give special shout out to Thomas, my service rep. He is wonderful. Everyone is respectful and friendly there. I give special shout out to Thomas, my service rep. He is wonderful. Everyone is respectful and friendly there. More

by Chris

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Mar 07, 2026 -

Koons White Marsh Chevrolet responded

Chris, thank you again for taking the time to let us know how we did!

March 03, 2026

Dealership Rating

Employee Rating

Wait time exceeded actual work completed ! main issue of engine light on and steering assist reduced not thouroughly addressed main issue of engine light on and steering assist reduced not thouroughly addressed More

by gregdharr63

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Mar 17, 2026 -

Koons White Marsh Chevrolet responded

Thank you for your time to discuss further your visit with us. I am appreciative that we had an opportunity to clear up any misunderstandings and continue a transparent relationship. I look forward to assisting you in the future as you suggested. Best Wishes, Christian Stark

February 25, 2026

Dealership Rating

Employee Rating

is very nice kind of a rotating door on personel but there standards i can see are pretty good. Only issue is getting the final thaought on if a warentee issue or not. takes a bit so have to sit and wai there standards i can see are pretty good. Only issue is getting the final thaought on if a warentee issue or not. takes a bit so have to sit and wait till we can get a car or plan on money to pay. More

by samuel.p.greenfield

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Christian Stark, Brian Hastmann, Dan Hasselberger, Maria Taliano, Nick Chapman, Josh Chernault, George Zahariousdakis, Courtney Krause, David Letourneau

Feb 28, 2026 -

Koons White Marsh Chevrolet responded

Hi samuel.p.greenfield, thanks so much for rating us so high! Be safe on the road!

February 25, 2026

Dealership Rating

Employee Rating

This appointment was the first time I was literally in and out in an hour it seems. To totally appreciated and let Tom know as well. and out in an hour it seems. To totally appreciated and let Tom know as well. More

by bxgirlkh

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Feb 27, 2026 -

Koons White Marsh Chevrolet responded

Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.

February 23, 2026

Dealership Rating

Employee Rating

Tom is awesome. Excellent customer service skills. He makes sure your satisfied with the work completed Excellent customer service skills. He makes sure your satisfied with the work completed More

by reneebarn2428

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Feb 26, 2026 -

Koons White Marsh Chevrolet responded

Hi, thanks so much for rating us so high! Be safe on the road!

February 20, 2026

Dealership Rating

Employee Rating

I wrote 3 times! ! All good and the men that welcome you and put the mats In the car are all great! I like your service. ! All good and the men that welcome you and put the mats In the car are all great! I like your service. More

by mckfreyer

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Brian Hastmann, Josh Chernault, George Zahariousdakis , Eric King is the bestest ever! He had sold me all my cars for yrs.

Feb 21, 2026 -

Koons White Marsh Chevrolet responded

Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!

February 20, 2026

Dealership Rating

Employee Rating

Very professional straight to the point fair pricing, very courteous and informative. Very much like the shuttle car take me home pick me up. very courteous and informative. Very much like the shuttle car take me home pick me up. More

by mobilesettlements

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Feb 21, 2026 -

Koons White Marsh Chevrolet responded

We really appreciate this positive review! Thanks so much!

February 16, 2026

Dealership Rating

Employee Rating

Fast service, good communication and record keeping. Extra words to get the 15 minimum words. Extra words to get the 15 minimum words. More

by grimreaper5757

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Lacie Hildebrand

February 16, 2026

Dealership Rating

Employee Rating

Very professional service advisors friendly quick and great priced will definitely return in the future great priced will definitely return in the future More

by Photographyandchris

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dan Hasselberger, Maria Taliano, Josh Chernault, Courtney Krause , Chris Szumlanski

Feb 19, 2026 -

Koons White Marsh Chevrolet responded

Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!

February 16, 2026

Dealership Rating

Employee Rating

Very good service friendly kind well inform the process was very very orderly and quick was very very orderly and quick More

by melvinhensler

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Feb 19, 2026 -

Koons White Marsh Chevrolet responded

melvinhensler, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.

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