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Thomas Howard
Thomas Howard at Koons White Marsh Chevrolet

Thomas Howard | Page 5

Service Advisor

Koons White Marsh Chevrolet

10207 Philadelphia Road
White Marsh, MD 21162

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4.9
110 Reviews
4.9

110 Reviews

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110 Reviews of Thomas Howard

February 13, 2026

Dealership Rating
Employee Rating

The most courteous, most knowledgeable, they help out each other, a great experience thanks again More

by kwstehlik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 16, 2026

Koons White Marsh Chevrolet responded

Thank you again for taking the time to let us know how we did!

February 13, 2026

Dealership Rating
Employee Rating

I was able to get a last minute appointment and they did my maintenance and sent me on my way in a timely fashion. More

by cherrymickey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 16, 2026

Koons White Marsh Chevrolet responded

Thank you again for taking the time to let us know how we did!

February 10, 2026

Dealership Rating
Employee Rating

A lot of great service folks at the White Marsh dealership. Responsive and service is quick. More

by holly.bonanno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christian Colin

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Feb 13, 2026

Koons White Marsh Chevrolet responded

Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.

February 10, 2026

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Employee Rating

Customer service was great , great workmanship also. . overall this will be my new hospital for my Vehicle More

by allabovellc45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 12, 2026

Koons White Marsh Chevrolet responded

Hi, we are delighted to see this rating! Have a great day!

February 07, 2026

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Employee Rating

My was stolen and no one informed me until I was ready to pick up my car. More

by jimmyswife_19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Josh Chernault , Tom and Eric

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Feb 11, 2026

Koons White Marsh Chevrolet responded

Kenyonna Samuels, this is a false statement. Your vehicle was towed off of the property after you abandoned it since July. Furthermore, you authorized a repair and then never provided payment for the services rendered. Christian Stark 410-931-8600 ext 27145

Feb 11, 2026

jimmyswife_19 responded

That’s a damn lie! You people knew my car was NOT ABANDONED! Going back and forth with max care for months only to be told I have to pay out of pocket, cool. I gave you people 2 dates as to when I was sending the payment. After sending the first half of the payment and called several times a week later to send the other half only to find out yall did some back door shit and gave my car away 5 months after I sent you people my money is insane! If I abandoned my car why would I keep in contact even away I called to let you ppl know when I would be back in town! Even sent yall money. If it was abandon why would I do that!? EXACTLY! Ain’t shit false I said. I HAVE RECEIPTS But yall will hear from my lawyer. Yall worthless asf!

February 06, 2026

Dealership Rating
Employee Rating

Very Friendly And Understanding Customer Service. Extended Warranty is amazing!, and saves you money. Extremely Helpful and Courteous! Time efficient. More

by The Sconion Family
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christian Stark, Brian Hastmann, Dan Hasselberger, Maria Taliano, Nick Chapman, Josh Chernault, George Zahariousdakis, Courtney Krause, David Letourneau

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Feb 08, 2026

Koons White Marsh Chevrolet responded

Hi, we are delighted to see this rating! Have a great day!

February 06, 2026

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Employee Rating

Always great service team members are very helpful and respectful I love the white marsh location More

by aroncarter1029
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Hastmann, Nick Chapman, Josh Chernault, Courtney Krause

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Feb 08, 2026

Koons White Marsh Chevrolet responded

Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!

January 19, 2026

Dealership Rating
Employee Rating

I always receive the best service at this dealership. I have had the experience of owning many vehicles from Koons! More

by boomer7569
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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January 17, 2026

Dealership Rating
Employee Rating

Fast and great service would recommend. In and out and truck was exactly what we wanted More

by gene.eckert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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January 17, 2026

Dealership Rating
Employee Rating

Great service! I’m at Whitemarsh Chevrolet often due to sports travel with my kids, and my service advisor, Tom, is always helpful and accommodating. He makes the p More

by sglyles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kelvin Dyson

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