Thomas Howard
Thomas Howard at Koons White Marsh Chevrolet

Thomas Howard | Page 6

Service Advisor

Koons White Marsh Chevrolet

10207 Philadelphia Road
White Marsh, MD 21162

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4.9
108 Reviews
4.9

108 Reviews

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108 Reviews of Thomas Howard

January 01, 2026

Dealership Rating
Employee Rating

Denny did a good job getting my roof rails set up. Thanks for your Help More

by LPJCPCS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

December 30, 2025

Dealership Rating
Employee Rating

Great experience. Technician was professional, went out of his way to help. Was very happy. More

by meg.medoff.15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 28, 2025

Dealership Rating
Employee Rating

Truck has been in 2x and spent $200 but nothing has been fixed. I am not getting a positive feeling the service team can accomplish this. More

by timothy.navarro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 30, 2025

Koons White Marsh Chevrolet responded

I truly appreciate you sharing your experience with us. I'm sorry to hear that your truck has been in twice and spent $200 without a resolution. Your feelings are important to us, and I want to assure you that we are committed to providing reliable service and support to earn your trust. Please reach out to us directly so we can address this issue and work towards a solution together.

December 27, 2025

Dealership Rating
Employee Rating

Everyone was very professional and helpful! I am very satisfied with the service I always receive here. Keep up the great work! More

by firepost1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 18, 2025

Dealership Rating
Employee Rating

I had a great experience with this service center. The customer service was excellent from start to finish, and the entire process was seamless while my vehicle was in the shop. Coordination with the More

by ashleyscott1314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 18, 2025

Dealership Rating
Employee Rating

AWESOME place to get quick great service! Definitely Highly Recommend! 5 STARS every time! 5 Stars . More

by Charles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 17, 2025

Dealership Rating
Employee Rating

Great environment,very clean, very friendly staff. They all went above and beyond. Great people, Great dealership! More

by Pgaunya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 16, 2025

Dealership Rating
Employee Rating

Easy to setup appointment and friendly staff. Coupons offered to help with cost. Nice waiting room facility More

by JP Rudy Chev Koons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Courtney Krause

December 15, 2025

Dealership Rating
Employee Rating

Chris was great! It was first class service. As a working mom I wasn’t sure how I would manage picking my car up but they delivered it right to me. I will recommend t More

by jtaylorson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 12, 2025

Dealership Rating
Employee Rating

Things went smoothly and very good communication with the service writer, easy to pay and pick up my vehicle. More

by aedavis614
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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