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Thomas Howard

Overview Reviews (127) Inventory (388)

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Thomas Howard

Thomas Howard | Page 7

Service Advisor

Koons White Marsh Chevrolet

10207 Philadelphia Road
White Marsh, MD 21162

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4.9

127 Reviews

Overview Reviews (127) Inventory (388)

4.9

127 Reviews

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127 Reviews of Thomas Howard

February 10, 2026

Dealership Rating

Employee Rating

Customer service was great , great workmanship also. . overall this will be my new hospital for my Vehicle . overall this will be my new hospital for my Vehicle More

by allabovellc45

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Feb 12, 2026 -

Koons White Marsh Chevrolet responded

Hi, we are delighted to see this rating! Have a great day!

February 07, 2026

Dealership Rating

Employee Rating

My was stolen and no one informed me until I was ready to pick up my car. pick up my car. More

by jimmyswife_19

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Josh Chernault , Tom and Eric

Feb 11, 2026 -

Koons White Marsh Chevrolet responded

Kenyonna Samuels, this is a false statement. Your vehicle was towed off of the property after you abandoned it since July. Furthermore, you authorized a repair and then never provided payment for the services rendered. Christian Stark 410-931-8600 ext 27145

Feb 11, 2026 -

jimmyswife_19 responded

That’s a damn lie! You people knew my car was NOT ABANDONED! Going back and forth with max care for months only to be told I have to pay out of pocket, cool. I gave you people 2 dates as to when I was sending the payment. After sending the first half of the payment and called several times a week later to send the other half only to find out yall did some back door shit and gave my car away 5 months after I sent you people my money is insane! If I abandoned my car why would I keep in contact even away I called to let you ppl know when I would be back in town! Even sent yall money. If it was abandon why would I do that!? EXACTLY! Ain’t shit false I said. I HAVE RECEIPTS But yall will hear from my lawyer. Yall worthless asf!

February 06, 2026

Dealership Rating

Employee Rating

Very Friendly And Understanding Customer Service. Extended Warranty is amazing!, and saves you money. Extremely Helpful and Courteous! Time efficient. Extended Warranty is amazing!, and saves you money. Extremely Helpful and Courteous! Time efficient. More

by The Sconion Family

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Christian Stark, Brian Hastmann, Dan Hasselberger, Maria Taliano, Nick Chapman, Josh Chernault, George Zahariousdakis, Courtney Krause, David Letourneau

Feb 08, 2026 -

Koons White Marsh Chevrolet responded

Hi, we are delighted to see this rating! Have a great day!

February 06, 2026

Dealership Rating

Employee Rating

Always great service team members are very helpful and respectful I love the white marsh location respectful I love the white marsh location More

by aroncarter1029

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brian Hastmann, Nick Chapman, Josh Chernault, Courtney Krause

Feb 08, 2026 -

Koons White Marsh Chevrolet responded

Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!

January 19, 2026

Dealership Rating

Employee Rating

I always receive the best service at this dealership. I have had the experience of owning many vehicles from Koons! I have had the experience of owning many vehicles from Koons! More

by boomer7569

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

January 17, 2026

Dealership Rating

Employee Rating

Fast and great service would recommend. In and out and truck was exactly what we wanted In and out and truck was exactly what we wanted More

by gene.eckert

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

January 17, 2026

Dealership Rating

Employee Rating

Great service! I’m at Whitemarsh Chevrolet often due to sports travel with my kids, and my service advisor, Tom, is always helpful and accommodating. He makes the p I’m at Whitemarsh Chevrolet often due to sports travel with my kids, and my service advisor, Tom, is always helpful and accommodating. He makes the process easy every time. More

by sglyles

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kelvin Dyson

January 16, 2026

Dealership Rating

Employee Rating

Great place ! Showed up at my appointment time, to have my 5,000 mile first service done. They were polite, and informative, the whole process took no more than a Showed up at my appointment time, to have my 5,000 mile first service done. They were polite, and informative, the whole process took no more than an hour and a half !! More

by dave91004

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Christian Stark, Brian Hastmann, Dan Hasselberger, Maria Taliano, Nick Chapman, Josh Chernault, George Zahariousdakis, Courtney Krause, David Letourneau

January 03, 2026

Dealership Rating

Employee Rating

I have been coming here for years ,I have always been treated like a king every time treated like a king every time More

by chest65

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Christian Stark, Brian Hastmann, Maria Taliano, Nick Chapman, Josh Chernault, George Zahariousdakis, Courtney Krause, David Letourneau

January 01, 2026

Dealership Rating

Employee Rating

Denny did a good job getting my roof rails set up. Thanks for your Help Thanks for your Help More

by LPJCPCS

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Brian Hastmann, Manny Olubodun, Denny Norris, Courtney Krause , Nicholas Terry

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