Thomas Howard | Page 8

Both Koons Chevrolet & Tom Howard, my service writer/liason, have performed admirably in providing professional proficiency insofar as the work being done, amicable & patient audience in listenin writer/liason, have performed admirably in providing professional proficiency insofar as the work being done, amicable & patient audience in listening to (& understanding) my concerns and accomodating my non-willingness as a person-to-person, Digital Dinosaur 🦕 by choice, keep-the-encroaching-technocracy-at-bay type of character --- by keeping me informed of the process & process along the way using phones & direct verbal discourse. They have helped with providing transport to & from nearby places for all day jobs instead of waiting on the premises, getting a "loaner" or rental car for longer than a day(s) jobs and dutifully kept me informed of any problems or reliefs that altered the ETA. Lastly, though the prices for parts & labor have risen alarmingly through the years, they have helped me prioritize which routes & options could be taken to lessen the blow, yet provide assured confidence in the drivability of the vehicle within the scope of my own parametric needs along the way. Note: by the term "they" I am referring primarily to the relationship with Tom as my liason with both the Corporate entity of Koons Chevrolet AND all of the mechanics, operators and staff involved. Karl C. Baake 🤠 More

by karlcb333 Verified Customer Verified Customer

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The customer service was outstanding—thorough, quick, and friendly. Tom was exceptional, and Manager Jerry runs an amazing dealership. friendly. Tom was exceptional, and Manager Jerry runs an amazing dealership. More

by robg402 Verified Customer Verified Customer

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it's great dealing with Koons. fast service, great people. easy drop off and pickup. fast service, great people. easy drop off and pickup. More

by jamesbass Verified Customer Verified Customer

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Always friendly staff and quick service! The entire staff is always accommodating and helpful. Would recommend Koons White Marsh for their great service! The entire staff is always accommodating and helpful. Would recommend Koons White Marsh for their great service! More

by lawall62 Verified Customer Verified Customer

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Work was done in a very timely manner. service associate was patient and explain everything that needed to be done what was covered and what was not covered. service associate was patient and explain everything that needed to be done what was covered and what was not covered. More

by rjheitzer Verified Customer Verified Customer

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I like their professionalism and assistance with getting my vehicle serviced in a timely manner. my vehicle serviced in a timely manner. More

by Adam Verified Customer Verified Customer

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I have been in twice now and Tom has helped me both times. Very helpful and kind! times. Very helpful and kind! More

by Emilyking2429 Verified Customer Verified Customer

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Tom in the service department is the man. Had an issue at another Chevy dealer in the Timonium area who wanted to charge nearly double for a repair service. Called, spoke to Tom who fit me in Had an issue at another Chevy dealer in the Timonium area who wanted to charge nearly double for a repair service. Called, spoke to Tom who fit me in the next day and had the car finished in the timeline he promised at a fair price. I will bringing my vehicle back for future services here and possibly purchasing future cars from them. Could not speak higher of them!! More

by Kmparks0530 Verified Customer Verified Customer

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The timing may have been longer than expected, but understandable. The service rep was very helpful. understandable. The service rep was very helpful. More

by mbuerhau Verified Customer Verified Customer

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Go there for great service and vehicles ! ! The whole team is perfect and will help you find whatever new or used car that your looking for !! ! The whole team is perfect and will help you find whatever new or used car that your looking for !! More

by hitara99 Verified Customer Verified Customer

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