Thomas Phelps
Thomas Phelps at Honda of the Avenues

Thomas Phelps | Page 6

Sales Consultant

Honda of the Avenues

11333 Philips Highway
Jacksonville, FL 32256

Contact Me
5.0
93 Reviews

23 years later I still love meeting and helping people with their Second largest purchase they probably will ever make. No Presssure!! I just provide them with options that meet their needs and wants, and try to make the experience as easy going and time efficient as possible. So for a refreshing new car buying experience please don’t hesitate to give me a call. Thanks again for letting me work for you and your family.

Dealership Experience

9 yrs, 4 mos

Industry Experience

29 yrs, 6 mos

Languages Spoken

English English

5.0

93 Reviews

Write a Review

93 Reviews of Thomas Phelps

November 29, 2023

Dealership Rating
Employee Rating

Had a great experience. Our salesperson, Thomas Phelps, was great to work with and did a thorough job showing us all of the features on our new Honda Pilot. More

by djyarbro
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

October 18, 2023

Dealership Rating
Employee Rating

Honda of The Avenues is an A+ Dealership! The Folks you have working with you are amazing with Customer Service. I know I will return & refer all my friends to buy their Hondas from Nelson Pa More

by Rhonda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Avtar Ghuman, Bobby Howard, JJ Quest, Crista Poynor , Clay Fenwick, Richard Norton, Scott Williams, Nelson Pachencho,

September 06, 2023

Dealership Rating
Employee Rating

Wouldn’t honor the new car service agreement, which covers oil changes for 2 years. Despite being more than 5 months since my previous oil change, despite being over 5k miles since my last change, the More

by Harvey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: John Lakes, Bobby Howard, Kent Alexander, JJ Quest, Crista Poynor , Evan Dunaway, Clay Fenwick, Richard Norton, Scott Williams

Sep 07, 2023

Honda of the Avenues responded

Harvey, Thank you for sending in your review, while we understand your frustration; it's not that we won't honor your maintenance program but there are strict rules Honda puts in place for every dealer to follow. The program goes strictly by the maintenance minder. The maintenance minder must be at 15% or less before the vehicle is eligible for the complimentary oil change/tire rotation. Unfortunately, there are no exceptions to the rule. I can print out the guidelines for you it you would like a copy. Regarding your driver assist error message, I'd be more than happy to get that taken care of for you. If for some reason we are unable to fix your concern with your vehicle we can absolutely get a Honda field engineer involved. Please give me a call at your convenience. Crista Poynor Service Director 904-370-1300 x1290

May 13, 2023

Dealership Rating
Employee Rating

Derick was very helpful great job ver friendly i will recommend him to every one. Finance snd every one was great A+++++ More

by Mina Kulaksiz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Derrick Gayle, JJ Quest , Evan Dunaway, Clay Fenwick, Randy Lodato, Richard Norton, Scott Williams

March 29, 2023

Dealership Rating
Employee Rating

Great staff, very friendly, took good care of me. The whole process was efficient and fast. More

by alentz
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Clay Fenwick, Vitaly, 5 stars

February 14, 2023

Dealership Rating
Employee Rating

My salesman Brent was very good and informative and trustworthy I will buy my next vehicle there More

by George Metzner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Richard Norton, Sales man Brent

Feb 16, 2023

Honda of the Avenues responded

Hello George, thanks for the kind words and 5 star review. We appreciate your business and look forward to serving you in the future.

December 24, 2021

Dealership Rating
Employee Rating

Went into to honda not knowing what I really wanted. I Went into to honda not knowing what I really wanted. I got to sit down with Thomas Phelps, he helped me into the right direction, he was very friend More

by Samantha
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jan 14, 2022

Honda of the Avenues responded

Thank you for the 5-star review and for choosing Honda of the Avenues! We are happy to hear you had a great experience with us! We appreciate your loyalty and look forward to serving you in the future!

November 22, 2021

Dealership Rating
Employee Rating

I had a great experience at Honda of the Avenues. TC was great and I didn't feel pressured and Jason made all the paperwork effortless and enjoyable. I am truly impressed with this dealership. More

by eliza
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason (paperwork guy) he gets five stars too!

Jan 14, 2022

Honda of the Avenues responded

That is so great to hear Eliza. We will definitely pass on the compliment to TC and Jason. Thank you for the 5-star review and for choosing Honda of the Avenues! We are happy to hear you had a great experience with us! We appreciate your loyalty and look forward to serving you in the future!

October 28, 2021

Dealership Rating
Employee Rating

Great experience! Thomas in sales and Byron in finance rock!! They were extremely helpful and pleasant to work with. I would recommend this dealership to anyone! More

by Stephen.james77
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bobby Howard , BYRON SMITH

September 25, 2021

Dealership Rating
Employee Rating

Honda of the Avenues made the buying process simple and easy. Thomas Phelps of internet sales was very communicative and responded quickly to all questions/concerns. The staff went above and beyond to ensu More

by DougW
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: BYRON SMITH

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