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Tiki N
Tiki N at Universal Mitsubishi

Tiki N | Page 17

Finance Manager

Universal Mitsubishi

5015 Van Nuys Blvd
Sherman Oaks, CA 91403

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4.7
352 Reviews

My customer always refer me to there friends and family. I am grateful for my customers who allow me to be the leader in sales at our dealership.

Dealership Experience

13 yrs, 1 mo

Industry Experience

13 yrs, 1 mo

Languages Spoken

Armenian Armenian

English English

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4.7

352 Reviews

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352 Reviews of Tiki N

January 16, 2023

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Employee Rating

Arman was very nice to me He explained everything that was going on with my car. More

by RAIDERS6933
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Tokatlyan, Junior Avila, Armen Yagubyan

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Jan 25, 2023

Universal Mitsubishi responded

Thank you so much for your 5 Star review and opportunity to service your vehicle. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com (818)550.1500

December 20, 2022

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Employee Rating

Ivan and Tiki did a great job! Amazing service, they took a good care of me, got a great deal. Will definitely recommend them! More

by Pastooshenko
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ivan

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Dec 21, 2022

Universal Mitsubishi responded

Thank you so much for your kind words and 5 Star review. I hope we've earned your patronage. Happy Holidays...... Stay safe , Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

December 20, 2022

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Employee Rating

What a quick service I got from the team! Thanks guys! Always a pleasure doing business with Universal Mitsubishi More

by rime
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Paul Tokatlyan

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Dec 21, 2022

Universal Mitsubishi responded

Thank you so much. We appreciate the opportunity you give us to service your vehicle. Till next time, drive, enjoy and be safe. Happy Holidays....... Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

December 20, 2022

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Employee Rating

What a great service! Brought my car for an oil change, Tiki sold me my car back in 2019! The team is just super! Thank you Universal Mitsubishi! More

by AdrianaAsa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Paul Tokatlyan

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Dec 21, 2022

Universal Mitsubishi responded

Hi Adriana, I'm so glad we've been able to retain your patronage. Thank you for your 5 Star review. We look forward to your next visit. Stay safe , Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

December 20, 2022

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Employee Rating

My god! Tiki was amazing!!! She did her magic! I got the car of my dreams thanks to her! I highly recommend this dealership! I will for sure comeback to this More

by nica11
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Dec 21, 2022

Universal Mitsubishi responded

Another vote for Tiki, We appreciate your continued patronage and 5 Star review. We look forward to your next visit. Happy Holidays.... Stay safe , Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

December 20, 2022

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Employee Rating

Deceptive, disrespectful, lied multiple times. Sent to finance without even discussing the numbers. Finance woman was extraordinarily rude and disrespectful the two times I spoke to her. I specifi More

by GRACEFACE7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Zakk Kim, Carlos De La Luz

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Dec 21, 2022

Universal Mitsubishi responded

Thank you so much for your feed back. If it wasn't for the numerous, endless 5 Star reviews, I would put my head down and apologize for the unnecessary experience. In an effort to assist since you were unable to come to store, there may have been a miscommunication. Something that would have surfaced and as the transaction progressed, and it did. For training purposes we record calls. As in this case when I reviewed it, we failed to find the rudeness or unprofessional in our Finance managers voice. On the contrary she at one point asked you... not to yell and questioned why you were been rude. Her only participation was to process the information you facilitated to submit to the lender, nothing else. I regret that you've had unfortunate similar experiences, I've learned that often patterns indicate the origin off issues. I sincerely apologize you feel we handled things with lies, deception and disrespect. Understanding the value of customers, that obviously was not our intent. Do Not Flaw the brand, Mitsubishi is a wonderful vehicle, which is why you've owned 5. Enjoy your New Mitsubishi for many years to come. Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

Dec 21, 2022

GRACEFACE7 responded

If you do not want honest reviews, don't pester customers to give them. I had ONE similarly rude and disrespectful experience. Falsely stating that I am the problem, insulting me and apologizing in a self-serving way does nothing to improve your determined lack of customer service skills, which was the point of my review. Apparently you heard a different conversation than I had, which, conveniently, is not available to me. It takes a ton of disrespectful behavior to push me to the point that I am walking away from Mitsubishi because of customer service. Reviews are to help a company improve and warn potential customers of others' bad experiences, but all you seem to want is to write backhanded apologies and excuses when I simply told the truth, gave credit where it was due and was done with you until you wrote this. How dare you think it is appropriate or acceptable to tell me "Do not flaw the brand" when your shady advertising of pricing, intentionally deceiving custumers, submitting private information and running credit for financing before pricing is even discussed, Tiki repeatedly yelling that she's not the DMV rather than answering a simple question two different times, etc, etc is more than enough to "flaw the brand" yourselves. I don't want to be the reason anyone else ever has to go through what I did just to buy a car from you, or any other Mitsubishi dealership.

December 20, 2022

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Employee Rating

I got 2022 outlander. This dealership people are super nice and very professional. Ivan and Tiki help and guide me every single steps for buying process. Highly recommend More

by Nasir818la
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bobby Gharibian

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Dec 21, 2022

Universal Mitsubishi responded

Hello Nasir, I'm glad you had a pleasent experience. We truly appreciate your 5 star review. Enjoy your Outlander for many years to come. Happy Holidays........ Stay safe , Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

December 16, 2022

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Excellent sales experience. Very informative without adding pressure. It was nice to shop in a relaxed, friendly environment. More

by NICOLEYOUNGMARIE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bobby Gharibian , Patrick Carroll, Iván

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Dec 19, 2022

Universal Mitsubishi responded

Thank you so much for your kind words and 5 Star review. Enjoy your Outlander for many years to come. Happy Holidays..... Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

November 18, 2022

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Employee Rating

miss tiki is the best! very kind, charming, she'll work on your budget as much as she can. she will take care of you for sure! very fast, smooth and fun transaction! 11/10! More

by deniel.delamerced
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: JC Gonzalez

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Nov 24, 2022

Universal Mitsubishi responded

Hi Deniel...... Thank you so much for your kind words and 5 Star review. It was a joy for her to assist you in getting the Outlander you wanted. Enjoy it for many years to come and share the message with everyone... "Tiki is the BEST" Stay safe,   Carlos De La Luz General Sales Manager Universal Mitsubishi 5015 Van Nuys Blvd.  Sherman Oaks Ca 91403 (818)550.1500 carlos@universalmitsubishi.com

November 14, 2022

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Employee Rating

I am a customer of the Universal Mitsubishi service department since 2010. They are the best knowledgeable technicians I ever met. More

by PAPULLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Tokatlyan, Junior Avila, Armen Yagubyan

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Nov 20, 2022

Universal Mitsubishi responded

Hi Papullo, we're extremly thankful for your continued patronage. I also appreciate taking the time to share your 5Star review. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager (818)550-1500

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