Tim O'Connell | Page 9

Amazing customer service, very professional and all of them know what they are talking about. them know what they are talking about. More

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Ron was Professional, accommodating, and listened to what was important to me. There was no pressure to hurry through making my decision on whether to buy. was important to me. There was no pressure to hurry through making my decision on whether to buy. More

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I had a great experience with Toyota Naperville. Very friendly and helpful. I bought my car last year Jorge was my sales person he was very friendly and helpful. I went back to trade my car with a b Very friendly and helpful. I bought my car last year Jorge was my sales person he was very friendly and helpful. I went back to trade my car with a bigger size, Jake helped me and he was friendly and helpful too. I’m happy with their service. More

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Some observers like to say that Toyotas sell themselves, i.e., that Toyota products are so outstanding that the people charged with selling them don’t have to make any effort. Anybody, it is said, can sel i.e., that Toyota products are so outstanding that the people charged with selling them don’t have to make any effort. Anybody, it is said, can sell a Toyota. Those who make that argument have never bought a car at Toyota of Naperville, which features a sales department that is best defined and characterized by its staff of product specialists who work very hard acquiring and applying their vast and intricate knowledge of Toyota products in order to better serve their customers. Among the best of that outstanding team of product specialist is Rich Ponulak. Rich knows his product. He knows how to deal with people. He knows how to work in his customers’ interests in all that he does. Maybe most of all, Rich is a great guy. Though I had never met him before I started my car search, I have come to regard Rich as an advocate and a friend. I genuinely enjoy his company and know that, when I am dealing with him, I am dealing with a man who is honest, knowledgeable, and willing to do whatever he can to make sure that I am a satisfied customer. I love my new RAV4 Hybrid, a vehicle I decided to buy after considering, and driving, many cars, including four different Toyota products. There was one other product from another manufacturer that I would have enjoyed as much, but, when the chips were down and it was time to make a decision, it was the way that Rich and the team at Toyota of Naperville treated me and the process that carried the day. A great product from a wonderful dealership and a terrific salesperson who cares about me, the customer, made the RAV4 my choice of vehicles. The others I dealt with at Toyota of Naperville, Tim O’Connell, the sales manager, Dave Racine in accessories, and Karl Berner, my finance manager, were all stars on a great team, but Rich was simply the best. A terrific product specialist selling a fantastic vehicle makes for a winning formula. More

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Toyota of Naperville has always provided great service. Both the sales staff and service staff are excellent. I have purchased two cars from Toyota of Naperville and would highly recommend this dealership. Both the sales staff and service staff are excellent. I have purchased two cars from Toyota of Naperville and would highly recommend this dealership. More

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Mike was really healthful with answering all of our questions and concerns but also straight to the point. With Toyotas speedy technology, getting pre approved was a breeze. questions and concerns but also straight to the point. With Toyotas speedy technology, getting pre approved was a breeze. More

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I have been leasing RAV4s from Toyota of Naperville since 2013. It is by far the best SUV that I have ever driven. What is also amazing here is the customer service. The staff here are so friendly and inviti 2013. It is by far the best SUV that I have ever driven. What is also amazing here is the customer service. The staff here are so friendly and inviting. Everyone treats you like you are family. To save time at the dealership for this lease, I called ahead and spoke with Tim O'Connell about the amenities that I was looking for in this year's RAV4. We discussed what was on the lot and what was on the way. He had a car on the lot that he saved in my name. The next day, I walked in and was greeted by Tim and he introduced me to Richard Ponulak. Both Tim and Rich have a great sense of humor and made the leasing process painless. After signing the finance papers with Igor, Rich took the time to help me set up the Toyota app and connect everything to my car. He also showed me how to work the newer features. The car is great, but what keeps me coming back is the ever helpful and welcoming staff. 10/10 recommend this place. More

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The experience was great. The showroom is clean, the sales associates professional and the experience top notch. I highly recommend Toyota of Naperville. The showroom is clean, the sales associates professional and the experience top notch. I highly recommend Toyota of Naperville. More

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This is the 7th vehicle purchased at Naperville Toyota. My 6th with Zeke. Zeke and the whole team at Naperville Toyota are friendly, knowledgeable and professional. I can't imagine working with anyone b My 6th with Zeke. Zeke and the whole team at Naperville Toyota are friendly, knowledgeable and professional. I can't imagine working with anyone but Zeke. Highly recommend!! All 7 vehicles are still on the road today!! More

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Mike was great. He took me on a few test drives with the cars I was looking at at the private test track. The process was painless and much faster than expected. He took me on a few test drives with the cars I was looking at at the private test track. The process was painless and much faster than expected. More

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