Tim Patillo | Page 24

Easiest Buying Experience I've Ever Had I was in the market for a brand new Tacoma. After a ton of research, I knew exactly what I wanted and, thanks to KBB, what price range people were pay I was in the market for a brand new Tacoma. After a ton of research, I knew exactly what I wanted and, thanks to KBB, what price range people were paying for them in my area. I went to the 'other' Toyota dealer in Louisville as they were closer to my house and also had the model/options I wanted. All in all this should have been the easiest sale they ever made as I have excellent credit, owe a good bit less on my nice trade than the KBB trade in value, had a large down payment, and knew exactly what I wanted. Things started to go down hill when they offered me close to 50% of the KBB trade value on my current car. Which mind you it was a very clean 2013 with low miles and was fully loaded. They weren’t willing to budge on that at all so I told them no biggie I would just keep the trade and sell it myself. So we moved onto the price of the Tacoma. He showed me the MSRP price and then they’re ‘sale price’ which was only a few hundred less than the MSRP. I politely asked if they could work on the price at all. The salesman, who was really nice in the beginning, got very defensive. He proceeded to lecture me about how well Toyotas hold their value and what great trucks they are. I told him I agreed with him 100% and that was why I wanted to buy one. However I’m not willing to pay full blown MSRP for it because 1, KBB tells you the price range they’re selling for in our local area and 2, no one pays full blown MSRP. After being there for 4 hours, I had to twist the salesman's arm to give me the keys back to my car so that I could leave. The GM ran over and asked why I changed my mind. I told him I would not be paying MSRP and would be going somewhere else. He asked what I was willing to pay and then said they would gladly come down to that as it was a fair price. I told him after being there for so long and being insulted by his salesman that I refused to give them my business. I called Toyota of Louisville the next day, as they had the same exact model/options, and spoke with Ashley. At first I was nervous that I was going to have the same experience here but from the moment I met Ashley she made me feel welcome and assured me I was going to leave extremely happy. Tim and herself were fantastic to deal with. Within 10 minutes of being there they gave me $1500 OVER the KBB trade value of my trade in AND crushed the other dealer's price on the new truck! I actually got it for even less than the price I was trying to get the other dealer to come down to! In less than an hour, I was driving home with my brand new Tacoma. So if you’re looking to get ripped off on your trade, pay full blown MSRP on the new car, and spend all day there only to be insulted by the salesmen go to the other dealer in Louisville. On the other hand if you value your time and want a great deal as well as a more than fair offer for your trade, go to Toyota of Louisville. It was well worth the short drive and, thanks to Ashley and Tim, they have made a lifetime customer! More

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Car Master I was able to get a great car for a great price due to Tim Patillo. He follows through on his word. I originally wanted this one car, but he managed t I was able to get a great car for a great price due to Tim Patillo. He follows through on his word. I originally wanted this one car, but he managed to get me a better car for cheaper! He helped me with all my needs and really looks out for his customers. I wouldn't want to work with anyone else on trying to get a car. Ask for Tim. More

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Wonderful Service Excellent service, would recommend. The staff was very friendly and professional. Tim answered all our questions and he did a great job getting us int Excellent service, would recommend. The staff was very friendly and professional. Tim answered all our questions and he did a great job getting us into the right vehicle. More

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Total satisfaction The service was awesome and my salesman Tim Patillo did and awesome job in finding the right car for me with best deal! I would most definitely recomm The service was awesome and my salesman Tim Patillo did and awesome job in finding the right car for me with best deal! I would most definitely recommend him and the dealership to anyone More

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Great experience I had a GREAT experience buying my car from Toyota Louisville! Tim did an amazing job finding the exact car I wanted and also making sure I kept my ca I had a GREAT experience buying my car from Toyota Louisville! Tim did an amazing job finding the exact car I wanted and also making sure I kept my car payment at the right amount! I highly recommend him and the Dixie location for your purchasing of a new car!!! I will definitely be telling my family and friends about the awesome experience I had!!!! Thanks More

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Wonderful experience It was an absolute pleasure to work with Tim and the whole team at Toyota of Louisville. With my credit and budget limits, I was not expecting many op It was an absolute pleasure to work with Tim and the whole team at Toyota of Louisville. With my credit and budget limits, I was not expecting many options for a newer vehicle. Tim was patient and understand, showing me multiple vehicles and working with my budget until we got a great deal and perfect fit on a Pre-Owned vehicle. I will recommend Tim and the whole team at Toyota of Louisville to everyone! More

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Toyota of Louisville Success! My wife and I delt with Tim Patillo searching for a vehicle for my wife. We started with a Corrola, extensivly test drove the vehicle, and decided we My wife and I delt with Tim Patillo searching for a vehicle for my wife. We started with a Corrola, extensivly test drove the vehicle, and decided we needed something more accommodating for her comfort. Tim recommended the Rav4 and rightly so, we bought it. During the visit, Donna Altieri, BDC Manager interacted with us throughout the conversation, offered coffee or a bottle of water which added to the great experience. At no time did we feel any pressure to buy, pressure to "Beat them down", or the typical discomfort with a high pressure dealer. Toyota of Louisville made the event successful for all of us. I also want to mention the folks in the service department. Kevin Ashton is a fantastic asset to the staff, as well as John, Mike Moe and Bud. Great folks. More

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Salesman Tim P. was great but be careful with Finance Tim P. Is a great salesperson but only after it was too late did we learn that Dean, the finance guy, sold us an extended warranty from a one of the w Tim P. Is a great salesperson but only after it was too late did we learn that Dean, the finance guy, sold us an extended warranty from a one of the worst rated companies in the country! Thought we were getting a genuine Toyota plan through Toyota financial since that's where our new 4runner is financed, but no, he charged us about the same price for the generic company who has nothing to do with Toyota Financiall, doesn't like to pay claims, and can take weeks and months to resolve what they do decide to pay for! Found out about the non-toyota extended warranty 2 weeks after we got the car , in a letter from Toyota Financial. We could and should have gotten a similar GENUINE Toyota warranty through Toyota Financial for the same money! Now he won't answer the phone or return messages! If you have to finance your car and/ or want an extended warranty , be smarter than us, before you sign! Update - My hat's off to Mr Swope! Dean gave me a call, apologized for the misunderstanding and agreed to switch the extended warranty to a genuine Toyota plan. Thanks Dean, Tim, and Mr Swope. I will consider another purchase in the future??? More

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Excellent Kind, Personable, Patient. Worked out a great deal. Happy customer. I would recommend this dealership and Tim Patillo to anyone in need of a vehicle. Kind, Personable, Patient. Worked out a great deal. Happy customer. I would recommend this dealership and Tim Patillo to anyone in need of a vehicle. More

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2015 Toyota Camry XSE Toyota Of Louisville is an amazing dealership. Everyone was very friendly and welcoming. Tim is also an amazing car salesman. I came to the lot not kn Toyota Of Louisville is an amazing dealership. Everyone was very friendly and welcoming. Tim is also an amazing car salesman. I came to the lot not knowing what I wanted and he took his time with me and got me into a car that I absolutely love. Tim was very friendly and outgoing and he worked with me to make sure everything fit my personal needs. This was my 2nd experience here and I will not go anywhere else. Thank you Toyota of Louisville and thank you Tim!! More

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