Tim Shaw | Page 14

I purchased a 2016.5 Chevrolet Cruze in 2018 but last year, had to have the vehicle towed in because the car was stalling, service light was on. A mouse nest was found inside and their diagnostic found year, had to have the vehicle towed in because the car was stalling, service light was on. A mouse nest was found inside and their diagnostic found the harness wire was chewed, but repairable. This was good news because the harness was not available anywhere, even nationwide, due to the China trade war. After that, I received a call from Tim (branch manager) it was ready to pick up! Great !! Then I received call from Ed Mangus in service stating they found additional damage to piston and cylinder #1, possibly #2. We went back and forth and I was asking why this was not found from the beginning? Did they drive it? The service engine light still had to be on - advised no from Ed – they had to manually push it in. I was feeling something was not right, asked him several times for another service video – took several days and they also provided an estimate for more repairs almost $4000 – I requested detail on parts etc. and that also took several days. Ed stated not to worry - this piston and cylinder problem was common with the Chevrolet Cruze and our warranty would cover it. After going back and forth on that, it was denied due to ‘one’ tire rotation not completed. I called the insurance adjuster to go back out and he also took a picture of current odometer and that is when we found out they put almost put 4 miles while in their possession. … another lie from what he said before... When I brought this to Ed’s attention - I was advised, well they did, they had to test drive it to check the harness wiring .. I made the decision to have it moved because I did not want them touching it any longer. The final bill was wrong, they had extra charges and the insurance company had to intercept on that as well. A service tech was walking by and he asked if I was driving it and I said no – it will be towed. He said good because it shouldn’t be driven. I responded by ‘ YOU ‘ guys drove it almost 4 miles and you are telling ME not to drive it ?' He walked way. The cashier was even shocked and commented, this vehicle only has 65,000 miles and it needs an engine rebuild?? We had it towed to our mechanic that same day and they confirmed engine piston and cylinder crack #1. Possible engine crack. We towed it for a 3rd opinion and advised the same. The car was worth almost nothing now …We have heard first hand, and from too many people I cannot count, the unprofessionalism and shoddy service on how McCluskey ruins vehicles brought in for service. Samantha Gorby More

Report | Print

my experience has always been great!!! the staff & techs are great to deal with.my overall experience is that they are clearly customer oriented and truly appear to be concerned about you the staff & techs are great to deal with.my overall experience is that they are clearly customer oriented and truly appear to be concerned about you having a great experience at there dealership..... . More

Report | Print

SCAMMERS! I purchased my Jeep from this dealership 5 yrs ago and was required to get my oil changes done here I’d I wanted to keep my lifetime warranty. Twice now they’ve given my an inspection form that sa ago and was required to get my oil changes done here I’d I wanted to keep my lifetime warranty. Twice now they’ve given my an inspection form that says I need $1500 in repairs for items I JUST HAD REPLACED (break pads, rotors, etc.)! They prey on people, hoping we don’t know better. It’s bad enough that the repairs are marked up to 3x what they should be, but telling people they need repairs they don’t need is horrible! Don’t expect them to be apologetic, either. I called to speak to a number of people and the best they could do was offer to pay for the oil change I already paid for, so they basically did absolutely nothing. I will never return here for any services and I definitely won’t purchase another vehicle with this dealer. They’re icky. More

Report | Print

I boight a roush mustang they said it was soumd said it I bought a roush mustang they said it was sound said it passed a big inspection when delivered electrical went bad first day car started stalling firs I bought a roush mustang they said it was sound said it passed a big inspection when delivered electrical went bad first day car started stalling first day paint was horrible and hidden in the pictures they are crooks and to top it off its been a month still no title do not have a car delivered they will lie and rig it if you want to see the paperwork ive got because of all the work ir needs and they knew i was trying to buy a car for my dying grandpa this place is horrible filled with liars and cheets give me my title so i can sell this piece of junk More

Report | Print

1 and a half. The auto mall location held my car for a month and a half waiting on the right tool to fix it. The powertrain warranty is also a shotty warranty. Th The auto mall location held my car for a month and a half waiting on the right tool to fix it. The powertrain warranty is also a shotty warranty. The pin that fits to the harmonic sensor is not covered while the sensor is. More

Report | Print

Little communication Bought a Chevy Cruze in February from Blake Davenport and Everything went well, until I tried to contact him about not receiving my wheel locks. He w Bought a Chevy Cruze in February from Blake Davenport and Everything went well, until I tried to contact him about not receiving my wheel locks. He would not call me back and would not answer my calls. Now I’m having issues with my park assist turning off and my windshield not being very clear, service department is taking care of me but when I try to contact Blake about anything, even if it’s not directly about my vehicle, he won’t respond. TLDR: Blake won’t contact you back but service and everything leading up to the sale was great. Update: got a call from Blake regarding the issue, it’s resolved. More

Report | Print

Poor service and lied to from service department 1st visit: Engine light came on and I scanned my vehicle before bringing it in and received code P0446 “Evap emissions vent control circuit.” Service 1st visit: Engine light came on and I scanned my vehicle before bringing it in and received code P0446 “Evap emissions vent control circuit.” Service dept also received the same code and stated they replaced the EVAP canister. (They never once mentioned the possibility of it being the fuel tank pressure sensor based off this code.) 2nd visit: Engine light came on the very next day. I scanned my vehicle before bringing it in and received the same code P0446 “Evap emissions vent control circuit.” As before. Service dept also received the same code and stated that there was a loose clamp on a hose after performing a smoke test. (Once again they never mentioned the possibility of it being the fuel tank pressure sensor based off the same code as first visit) 3rd visit: Engine light came back on a week later. I scanned my vehicle before bringing it in and received the same code P0446 “Evap emissions vent control circuit.” As before. I received a phone call from BJ smith explaining that it was the fuel tank pressure sensor and since I was outside of my warranty by 1,000 miles that it would cost me $550 for repair. I said even though it’s the same code P0446 as the 2 previous visits and that fix was never mentioned. BJ then said it was not that code and it was a different code all together and since I refused service, I’d be charged $100 for scan and $20 for my rental. I said I scanned my truck before I brought it in and received P0446 which is the same exact code I received from the beginning and I was under the impression that this would be a pre-existing issue since I’ve been in twice before and the issue was not fixed. So I came in that evening to pick my truck up and service manager Jeremy Huber was the only one there. I asked if my truck could be scanned in front of me so I could see the code myself to confirm that it was in fact different than the previous code I received 30 minutes before dropping my vehicle off. All of the techs were gone so he said he’d look at my account to see what code was scanned for this visit. I said “before you tell me what it is, is it P0446?” He confirmed that was the code scanned on this visit. I said but BJ swore that it was not that code and it was something else. This tells me that I was lied to about what was scanned and that they didn’t wanna honor their misdiagnosis for 3 visits for the same problem. And over the last two visits, they simply band-aided the issue and milked my warranty mileage til it expired and then decided to tell me exactly what would fix the issue which has never been mentioned during my last 2 visits. Jeremy instructed me to contact the warranty company and then come back to him if i didn’t get anywhere. They told me that they can only go by what the dealership tells them regarding warranty work. I have also been having issues with the tire pressure wheel sensors. I was told by BJ on my last visit that is was low tire pressure but I made sure all 4 tires were at 35psi before dropping my vehicle off. And yes, the service tire pressure system light is still on and now my front left and rear left tire pressure sensors are not reading. I understand dealership techs are paid flat rate on warranty work but not fixing the issues and lying to customers is not right. Even if McCluskey’s now wanted to honor my warranty and fix the issue, I would never bring my vehicle back simply because they cannot be trusted and I’d be afraid that they would fix that issue and send me on my way with a few new issues to be discovered down the road. And what pisses me off the most about this engine light still being on. It’s been down to the 20’s at 6 AM and I can’t use my xxxx remote start. If this truck was a few years newer, we’d be talking lemon law due to a problem not being fixed after 3 visits. More

Report | Print

Terrible dishonest service Do not bother believing anything they say they will do for you. So the dealership has had our van 3 days to put a hitch on it. We dropped it off on Do not bother believing anything they say they will do for you. So the dealership has had our van 3 days to put a hitch on it. We dropped it off on Monday morning. We go pick it up on a Wednesday and they had removed the hitch that they installed (which was part of the deal) and said they can't put it on because some BS about a harness. They repaired the glass and made us a new key. They found a recall on the radio and said they would fix it while they had the vehicle. Well they couldn't fix the radio either! So they told us they would give us $100 toward a new radio which we are having put in anyway yet it delayed us from picking up our van. We won't hold our breath. They said the check would come from GM in 4 to 7 days. So, once I stopped flying around on my broom we told them to put the parts in the van and we would put on ourselves. This is after they put it on, took it off and said there was no harness to fit our van. So they still have our van because the guy said well we go ahead and wash it for you like they were supposed to and I said well that's just great you knew we would be here today, nothing is done and you still have to wash it? He said yes...well I said that's great, there better not be one fricken speck of dirt or s bug on it when we get it. To which he responded if you are taking it now we don't have time to detail it....wait for it...I said well you have had three days. My husband and I are going to dinner call us when it's clean, we never got a call that evening. We go at Noon the next day to pick it up. They never cleaned it! Then lied and said they didn't agree to clean it. The service manager said they do it to every car! I would have thought with the crappy service we received on everything else they would have took a little extra care in cleaning it to make things right since we were out our van 4 days! The lack of concern for our time and the lack of customer service was terrible. There are plenty of other places to buy a vehicle don't let the fancy dealership fool you. It looks good but it isn't. Our next vehicle purchase won't be from here and since our last 4 vehicles were GM we are rethinking that as well. Loyalty means nothing obviously. Just walked out to take the trailer hitch they put in the back of the van that they installed and then uninstalled out of the van and the idiots put it directly in the van no plastic or paper and there is grease all over the carpet! Inept! Idiots! Thanks a lot for nothing! Tim Shaw what are you going to do about that? More

Report | Print

2016 chevy cruze premier As usual mccluskey customer service is horrible to say least. Kudos for Mike Castruci chevrolet for treating me with respect. Let this be noted donot As usual mccluskey customer service is horrible to say least. Kudos for Mike Castruci chevrolet for treating me with respect. Let this be noted donot buy a car from mccluskey any car period once they make the sale tough to bad for you if something goes wrong with your car no compassion what so ever. People like the mccluskeys sit upon their untouchable throne. Karma comes around sooner later and all i will have to do is sit and wait. I was raised to treat people right and with respect and you recieve that back obviously no morals taught there.my problem is 2016 chevy cruze with leak and water rolling around in my brand new car and recall on battery. Oh mighty mclusky could not even get me in for service so that big beautiful building and all your special things in your show room doesnot mean anything if you cant treat your customers right. I will not be back for new car there Mike Castrucci is the way to go first class service. Thankyou Mike Castrucci and employees!!!!! More

Report | Print

Multiple failed attempts at the same repair I'm not one to leave bad reviews but in this case is is more than acceptable. I've owned my truck for a little under 2 years and have taken it to McCl I'm not one to leave bad reviews but in this case is is more than acceptable. I've owned my truck for a little under 2 years and have taken it to McCluskey for almost all of the repairs. The second day I owned the truck I took it in for a bumper repair, fast forward to present date and they are still attempting to repair it. Their methods are not gm standards. They have attempted to glue plastic panels onto my bumper multiple times and have failed at every attempt. I dropped the truck off for the 6th attempt at the same repair on Tuesday June 21st. I picked it up on Monday June 27th. I pulled into the drive way and the bumper is already coming apart the same exact way it was before. I open my tailgate and it made a popping noise and now the tailgate is bent. I called the service manager Tim Shaw (who is continually dodging my phone calls) and he says that this bumper is a mystery and that they never touched the tailgate. After calling 2 other dealerships and confirming that replacing the bumper pads would be easier with the tailgate removed I took it back to McCluskey for Tim to look at it. He then had the audacity to tell me I must have hit something on the way home. He states that he has 32 cameras that show it left perfectly fine. I will never again take another vehicle to them. I'm even hesitant to take my service vehicle! Now the only option for me to get my vehicle properly repaired is to file a lawsuit. Which I have already begun the process. Absolute worst service center in the entire country. More

Report | Print