Tina Dewald | Page 15

Consistently amazing service!!! Over 30+ years, I've been to MANY dealerships for maintenance. I wish to commend the Service Department at Smythe Volvo of Summit, NJ, for both their Over 30+ years, I've been to MANY dealerships for maintenance. I wish to commend the Service Department at Smythe Volvo of Summit, NJ, for both their exquisite care of my vehicle but also the exquisite professionalism that their service agents exhibit in general. I've always been treated with respect, and they never mis-represent the repairs needed on my Volvo. The entire service team deserves commendation for the way they work together as a unit. I especially wish to commend Michael, Dennis, Dina, Doug, Regina, Tina and Tom individually. Their waiting area also has a relaxing Scandinavian atmosphere, and is well-supplied. They never disappoint! More

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Spectacular Attention to Customer-Salesperson Deborah Amster I was pleasantly surprised when I was greeted by Deborah Amster upon my arrival to search for a car at Smythe. I'd had the pleasure of working with h I was pleasantly surprised when I was greeted by Deborah Amster upon my arrival to search for a car at Smythe. I'd had the pleasure of working with her previously--when she sold me my first Volvo vehicle. Deborah is an absolute pleasure to work with. She is attentive--an active listener, her friendliness is beyond "personable"--she distinguishes herself with her genuine interest. Working with Deborah is a completely different car-buying experience. Never a "tense" negotiation moment involved. She was able to provide me with all the answers to my technical questions about particular vehicles--you can easily observe how dedicated she is to detail, she takes time to masterfully explain the features of the vehicle. She even took time to re-program the Apple Car Play in the Volvo I drove to the dealership---an added but unexpected customer service PLUS. In addition, when Deborah learned that the vehicle was being purchased as a gift for my daughter--she made sure that the delivery day was special---even having the vehicle presented with a giant bow--leaving a large impression on my daughter (who also enjoyed Deborah's personal approach). Shaun Hayes was thorough in the explanation of the finance conditions. And.....when there was a post-contract errata discovered---he immediately called me and corrected the contract when many other dealers may not have done so---integrity builds trust. On top of all else--the Sales Manager PJ (who remembered me from that first Volvo purchase--took time to affably engage and catch up--and even had a few words of "adult advice" to send my daughter on her way in her new vehicle--much appreciated. My entire interaction with the Smythe team was pleasant and I wholeheartedly recommend this dealership. More

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Great Car, Great Dealership I usually have my guard up whoever I go to a dealership in search of a car, expecting the hard sell. But at Smythe Volvo (a family owned business) I I usually have my guard up whoever I go to a dealership in search of a car, expecting the hard sell. But at Smythe Volvo (a family owned business) I never had that experience. Deborah set my wife and me at ease from the very beginning and made the experience very pleasant. She was attentive on the day of the sale, and on the follow up visit to further explain all the intricacies of the car (which I absolutely love). As we were finishing up our lease agreement one of the owners came into the room to thank us for our business. I would highly recommend this dealership for the purchase of a XC60 or any other Volvo. More

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Mr. Patience! I challenge anyone to find another car dealer who will accept a spur-of-the-moment car repair appointment on the day before a major holiday, when the I challenge anyone to find another car dealer who will accept a spur-of-the-moment car repair appointment on the day before a major holiday, when the Service Department is already operating at full speed with all hands on deck. That's what the folks at Smythe did for me this past week. And they did it with a smile. My questions were answered, my concerns were addressed, and my car is purring like a kitten. Kudos to all with special shout outs to Mike Watson, (Mr. Patience with those who don't understand cars), Regina Krauza, and Kevin Bergeron who went over and above my expectations at every step. Thanks also to Dina, Tom, and Tina for your help and more than a few laughs! You are a fine example of of the very idea of Customer Service, and I'll be honored to recommend any of you, anywhere and anytime. Carol More

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First Class Experience Working with Steve at Smythe Volvo - a dealership with whom I have worked for the past 46 years - was a pleasure. Personable and knowledgeable, Steve Working with Steve at Smythe Volvo - a dealership with whom I have worked for the past 46 years - was a pleasure. Personable and knowledgeable, Steve took the time to insure that I would have no questions or problems with buying my XC90. Any questions about the timing of the delivery, or the acquisition of the title and transferred registration - albeit over the Thanksgiving holiday - Steve was upfront. More

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Bregman 2010 XC90 Service Tom Coward and the entire Smythe did a great job for whole service appointment. Good communications and good service. Tom and the team was proactive Tom Coward and the entire Smythe did a great job for whole service appointment. Good communications and good service. Tom and the team was proactive and responsive. More

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A big thank you to the service department ! And a big thank you to Dennis, too. Dennis is super helpful, and he always does everything with a smile! ! And a big thank you to Dennis, too. Dennis is super helpful, and he always does everything with a smile! More

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My Second Lease I highly recommend Ashley and Smythe Dealership. Both times, Ashley worked to accommodate my long list of wants, on a budget. And, she was willing t I highly recommend Ashley and Smythe Dealership. Both times, Ashley worked to accommodate my long list of wants, on a budget. And, she was willing to work with me over the phone and email, saving me trips to the dealership. The service experience has also been wonderfully easy. They are friendly, efficient, squeeze me in at the last minute, and do great work. The whole experience is five-star. More

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Decency and efficiency I had a small, but perplexing technological glitch in my brand new XC40. All hands on deck appeared to straighten the problem out, I felt like the ent I had a small, but perplexing technological glitch in my brand new XC40. All hands on deck appeared to straighten the problem out, I felt like the entire crew sincerely cared about my predicament and were solely concerned with solving the issue as promptly as they could,....and they did! Kudos to Regina, Charles, Dina, Lisa and Andy. I highly recommend their service department with neither hesitation nor reservation! More

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Believe!30 YEARS of VOLVOS! HI-I can hardly believe that I have been a customer of Smythe Volvo 30+ years---I feel so fortunate that they are here in Summit!They not have one of HI-I can hardly believe that I have been a customer of Smythe Volvo 30+ years---I feel so fortunate that they are here in Summit!They not have one of the BEST and SAFEST cars made but the best staff and service!!We are so fortunate that they are here in the Summit/Chatham area---HERE'S to SMYTHE VOLVO--Nancy B Harmon More

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