Tina Dillon | Page 4

We have never owned a Subaru. The dealership is far superior to any dealership we have been to. Our salesman Kyler was excellent. Very kind, patient and knowledgeable. Everyone w The dealership is far superior to any dealership we have been to. Our salesman Kyler was excellent. Very kind, patient and knowledgeable. Everyone we met made us feel welcome and most of all valued. We still get calls to asking how we’re doing and asking if we have questions. We have an appointment with Tina next week to go over our car again. She is also very knowledgeable and helpful. We’re so glad we choose Subaru. Thank you More

Helpful 0

Report | Print

This is my 3rd Subaru that I have purchased. From the minute I walked in the door, I actually was able to walk in the door and not get hounded by sales people, I was treated as a person and not From the minute I walked in the door, I actually was able to walk in the door and not get hounded by sales people, I was treated as a person and not as a potential sale. Dave listened to my concerns and suggested great vehicles and I was able to test drive them all to make sure I got the one that was going to work best for me. After my purchase, the GM approached, sat down with me, and personally thanked me and we had a small conversation. That is a first in all my car buying experiences. Dave introduced me to Tina, who would then call me in a few weeks to set up a time to go over all the features of the car, another first. Dave was able to go over the basic features of the car and paring my phone for Bluetooth and hands free. I didn’t leave with a bad taste in my mouth but with one that made me feel like a valuable customer and that they would have done everything to make sure I got what I wanted without the pressure. More

Helpful 0

Report | Print

I have only the highest praises for the Subaru Superstore in Surprise, AZ. Our entire experience purchasing a new 2023 Outback was outstanding. From our first contact with Mark Mauer the General Manager to t in Surprise, AZ. Our entire experience purchasing a new 2023 Outback was outstanding. From our first contact with Mark Mauer the General Manager to the exceptional service we received from Kyler Schmie, our Sales Associate.The entire process was friendly, attentive and highly professional. I sincerely can’t imagine how buying a new car could have gone any smoother and with less stress. Even after we took our car home, there was follow up to be sure we were satisfied, not something you experience very often. This organization is a class act and I will be strongly recommending them to my family and friends. We have only had the car a few days but we already feel a part of the Subaru family. Thanks to the Subaru Superstore Team! More

Helpful 0

Report | Print

For a wholesome and honest car purchasing experience, Tyler Hughes is the 'Sage of Subaru'. A delightful salesman who puts his customers first. Tyler works diligently to ensure that his customers' need Tyler Hughes is the 'Sage of Subaru'. A delightful salesman who puts his customers first. Tyler works diligently to ensure that his customers' needs are met while being open and transparent simultaneously. He even goes the extra mile to find alternate choices in the event that you be unhappy with stock availability. Customer satisfaction is Tyler's # 1 goal, so if you're on the market for a new vehicle, head on down to Surprise Subaru Superstore where all the staff share Tyler's modus vivendi. From the sales floor, Kody, to the sales managers, Jonathan and DJ; the finance gurus, George and Todd; to the Parts Department, Dale, and most importantly...the service superstars, Gil and Angelo, and lastly, Tina, the technical wizardess, my heartfelt thanks for a tiptop experience. More

Helpful 0

Report | Print

Kyler is absolutely amazing and I will 100% be recommending him specifically at the Surprise Subaru Superstore. He maintained communication with me throughout my extensive search for a Cool Gray K recommending him specifically at the Surprise Subaru Superstore. He maintained communication with me throughout my extensive search for a Cool Gray Khaki Crosstrek. Kyler was incredibly patient, kind, and knowledgeable about all Subaru vehicles (as well as other vehicles, as he was able to compare things to my old car). I am a first time Subaru buyer, and I can confidently say I will be a Subaru girl for life. Thank you Kyler and the whole Surprise team! More

Helpful 0

Report | Print

I am so glad I found Subaru of Surprise! After exploring a Subaru purchase at several other dealerships, I was frustrated by some experiences, and horrified by the junk fees/dealer fee add-o After exploring a Subaru purchase at several other dealerships, I was frustrated by some experiences, and horrified by the junk fees/dealer fee add-ons at others. Dealing with Dave Castillo and everyone else we interacted with at Subaru of Surprise, was like a breath of fresh air. An added difficulty was that we live about 2 hours away - so all our shopping was done remotely. Dave made is so easy for us! He located a vehicle we were having difficulty locating, sent pictures, documentation, and answered every question we asked - all by phone, text, or email. We are loving our new 2022 Subaru Outback with exactly every option I was looking for! You can trust this team! More

Helpful 0

Report | Print

Everyone was great. Place was very clean and people looked like they were happy working there. Place was very clean and people looked like they were happy working there. More

Helpful 0

Report | Print

I will only ever deal with Subaru Superstore of either Chandler or Surprise. Because neither had the new vehicle I needed, I reached out to several other Subaru dealers. One dealer had huge markups and Chandler or Surprise. Because neither had the new vehicle I needed, I reached out to several other Subaru dealers. One dealer had huge markups and dealer installed items which were mandatory even though I did not want them and large deposits were required to “hold” a vehicle. Another dealer had a mix-up as to whether or not a used car was certified which ended up pitting one salesperson against another. Throughout the process of trying to find a new car, David Castillo kept in touch with me. And when a customer cancelled an order, he immediately let me know. There was never any pressure, the full price was disclosed and the markups were very few and inexpensive. He was always there to answer my questions and return phone calls. The two Superstores worked in tandem cooperating with each other, each trying to help me the customer find what I wanted. And as I learned from visiting other types of car dealers, huge markups and dealer add-ons for both new and used cars are the norm rather than the exception. So Subaru Superstore truly does stand out as an excellent place to buy a car. More

Helpful 0

Report | Print

By way of comparison with your neighboring Honda dealership (where we purchased a car six months ago), the experience with Subaru was a full five star experience, while Honda was only a one star e dealership (where we purchased a car six months ago), the experience with Subaru was a full five star experience, while Honda was only a one star experience — in terms of our true and honest overall buying experience. We will purchase on average one new car per year for our family going forward. Owing to the experience with your excellence in both product and marketing, we will give 100% of our business to your dealership. Please keep up the great work guys, you are greatly appreciated as second to none in Surprise! More

Helpful 0

Report | Print

This is my 3rd Subaru Outback. Dave is very professional and explained the differences between the older models and the 2022 outback, He was patient and made the purchase very smoo Dave is very professional and explained the differences between the older models and the 2022 outback, He was patient and made the purchase very smooth affair. He gave us a good deal when the vehicles were with back orders. He could secure our vehicle much ahead and informed us of its arrival by texting with the photo of the vehicle. Great guy to work. I give him 10/10. More

Helpful 0

Report | Print