Tina Klein | Page 58

Best car buying experience EVER! I am so thankful for the amazing Treasure Coast Lexus Team! It was my first time buying from Treasure Coast Lexus and the experience was top notch. Th I am so thankful for the amazing Treasure Coast Lexus Team! It was my first time buying from Treasure Coast Lexus and the experience was top notch. They made me feel so very special and valued! Thank you Treasure Coast Lexus!!!! Thank you Gary, Tina, Steve, Daphne and the amazing detail team that made my new car look so fantastic! More

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One good experience, one not so good. In February we purchased a car for my wife and the experience with the salesman, Carlton Duncan was so good that we decided to buy a car from him agai In February we purchased a car for my wife and the experience with the salesman, Carlton Duncan was so good that we decided to buy a car from him again. I called him 2 days in advance and we agreed that I would come between 10 and 11 am on Thursday. When we arrived, he was friendly but we could tell he didn’t remember us. That’s okay, he meets a lot of people, but when doing the initial paperwork, he wrote down a totally wrong name, proving he didn’t know us. I was looking for a pre-owned car and he showed me a couple that I liked. We test drove them both, I decided which I wanted and after minimal negotiation, we agreed on a price. Here is where the trouble began. He put us in a cubby and asked us to wait. What we didn’t know is that he was juggling three other customers at the same time. After time passed, I wandered out looking for him and was told by the pre owned car manager that he was with somebody else. I told her that I thought he was with my wife and I. More time passed until I started to complain. Carlton came back and told me that I was his lucky charm, because he sold 4 cars that morning. I complained and the general manager, Mr. Mariagrossi apologized and told me that they only had 1 finance manager on Thursdays He said he would get someone to do my paperwork but as it turns out, that was not true because there was nobody else there to do it. The decided to send me with the tech guy to go over the features of the car. While he was doing that, he received a text telling him to go slowly and stall me because finance was not ready. I , of course, was not supposed to see this. Anyway, the car was supposedly prepped and a decorative front license plate was to be installed. Of course, when I was done with all of the paperwork, it hadn’t been done. By that time Carlton said it would only take 5 minutes to install, which it did, but to add insult to injury , they put it on upside down and Carlton himself had to fix it. I feel somehow that I got pushed to the bottom of the pile because I bought a used car which probably cost less than the others. I truly believe that when I call in advance to make an appointment, I should get the salesman’s undivided attention. Perhaps Carlton got greedy. I’m happy that he is earning a good living but obviously you cannot sell 4cars st once without sacrificing quality. Unfortunately, I fell victim to this. Finally, to add insult to injury, when I got home I received a mass email from the dealership offering $500 off any new or used vehicles. I was not offered this and I believe that owe it to me. More

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A great experience Everyone was so friendly and accommodating and everything went very smoothly. A painless experience!! I would totally recommend them!! We drove up fro Everyone was so friendly and accommodating and everything went very smoothly. A painless experience!! I would totally recommend them!! We drove up from Palm Beach County and would definitely do it again! More

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Sales/Service Professional treatment from original purchase to continuing service. All employees are extremely courteous and helpful. The entire experience result Professional treatment from original purchase to continuing service. All employees are extremely courteous and helpful. The entire experience results in making the customer feel extremely positive dealing with Lexus.p More

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WE LIKE TCL WHY; NO HIGH PRESSURE. NICE ATMOSPHERE, PLEASANT PEOPLE; THEY TOOK WHATEVER TIME WE NEEDED TO SATISFY US; GAVE A FAIR PRICE FOR OUR TRADE-IN. WHY; NO HIGH PRESSURE. NICE ATMOSPHERE, PLEASANT PEOPLE; THEY TOOK WHATEVER TIME WE NEEDED TO SATISFY US; GAVE A FAIR PRICE FOR OUR TRADE-IN. More

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Daphne & Tina were Great I spoke to Daphne Hecko and Tina on a Sunday as to a used 350 Lexus . And Daphne e mailed me a video of the out side and inside of the car on Sunday. I spoke to Daphne Hecko and Tina on a Sunday as to a used 350 Lexus . And Daphne e mailed me a video of the out side and inside of the car on Sunday. Then Daphne called me back to see if I received the e- mail , And I met Dephne on Monday She showed me the Lexus and I was driving the car home that morning at 11/30 am . I can not thank her so much for help 5 Stars for Daphne. Thank you so much. Bob Santoro Melbourne FL. More

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Amazing Place to deal I was not going to buy a car last week. I knew which model and year with details down to the color interior n exterior. It was a blessing to find the I was not going to buy a car last week. I knew which model and year with details down to the color interior n exterior. It was a blessing to find the exact one, with a bonus! It was the 6 cylinder hybrid RX 450h 😊 Carlton made it easy to get great pricing not only for my trade in, but their stock as well. I am happy with the service they all provided. I was treated like a queen! Treasure coast Lexus IS a dream to experience. First class folks. More

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Timely, Reliable, and Professional My wife dropped off the car for routine service and drove home in a loaner. Picked up the serviced car the next day, washed and ready for another roa My wife dropped off the car for routine service and drove home in a loaner. Picked up the serviced car the next day, washed and ready for another road trip. Thank you ! More

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Staff and salesman Being a new owner of my first Lexus I would highly recommend your dealship and my salesman Carlton Duncan to deal with. He was awesome and very patien Being a new owner of my first Lexus I would highly recommend your dealship and my salesman Carlton Duncan to deal with. He was awesome and very patient as for explaining about the engine and how to save gas and other features of the vehicle. I feel he went above and beyond to make my husband and I feel comfortable buying the car we purchased. Thank you for having people of his standards readily available to serve your customers. More

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Excellent personalized customer service. One on one personalize professional sales experience, no pressure sales. Excellent car buying experience, customer satisfaction was the primary goal f One on one personalize professional sales experience, no pressure sales. Excellent car buying experience, customer satisfaction was the primary goal from sales, service department and financing. More

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