Todd Pluger

Your service department is a pleasure to work with! I recommend them highly. for your Toyota maintenance. I recommend them highly. for your Toyota maintenance. More

by SCOTTFRICKER53 Verified Customer Verified Customer

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I’ve been taking my vehicles to Toyota dealerships across Metro Atlanta for years, and this was one of the worst service experiences I’ve had. I brought my truck in and told them exactly what was wrong: t Metro Atlanta for years, and this was one of the worst service experiences I’ve had. I brought my truck in and told them exactly what was wrong: the low-pressure Schrader valve on the A/C system is bad and leaking. I also explained that the system needed to be drained and recharged. They later called me to say the Schrader valve is bad and the system needs a recharge. In other words, they just repeated what I already told them. Then they charged me a $90 diagnostic fee and quoted $375 to do the work. That same job is $250 at Marietta Toyota and $169 at most independent shops. This isn’t just about pricing. It’s about how they treat people. Every time I’ve come to this dealership, the service advisors seem rushed, uninterested, and more focused on pushing me through the system than helping me get my vehicle fixed right. It’s a pattern, not a one-off. More

by selliott2030 Verified Customer Verified Customer

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Worst experience I have ever had. They were the only dealer I have ever been to that has tried to extort extra money out of a customer BEFORE they even do the service on a car. If a d They were the only dealer I have ever been to that has tried to extort extra money out of a customer BEFORE they even do the service on a car. If a dealership cannot afford to pay their employees while waiting on a reputable Warranty Company to pay a claim they should not be in business. Not to mention they tried to charge $750 MORE than another Toyota dealer down the road. Todd was rude and tried to question my intelligence multiple times. I would NEVER recommend them to anyone. I had to have my truck towed to a dealer who actually puts the customers experience first. The only way they would service my truck is if I paid them $2,250 before the work was done. Only to tell me the only way I could get a refund is if the Warranty company pays their obnoxiously over priced service bill. Which was 4 grand more than the second dealer I took the vehicle to. Will never be there again. Not to mention the 1st time I brought the truck in it was misdiagnosed and they let me leave in a faulty truck. Their explanation for this was “we cannot take the time to find an issue on every car that comes in, we let you leave and wait till the issue comes back then we will do a true diagnosis” which is a terrible way to run a business. More

by hunterkelson4 Verified Customer Verified Customer

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The best advise I can give to anyone is stay away from this place. They will ruin your vehicle. It's a nightmare!! Do not go here for vehicle repairs. this place. They will ruin your vehicle. It's a nightmare!! Do not go here for vehicle repairs. More

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Staff is polite but wait times are way too long, you’re not even offered a snack. not even offered a snack. More

by lseewill Verified Customer Verified Customer

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Brought my car in for service, was charged a $90 diagnostic fee only to be told there was nothing wrong with the vehicle. Brought it in a second time because I continued to receive alerts and was ag diagnostic fee only to be told there was nothing wrong with the vehicle. Brought it in a second time because I continued to receive alerts and was again told there was nothing wrong. So, I took the vehicle to another dealership in the area and turns out there is a significant issue with the electrical system that was easily found within an hour of servicing my vehicle. I will never return to Cobb Toyota. More

by E234 Verified Customer Verified Customer

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Five-star experience! From test drive to paperwork, everything was seamless. A dealership that truly values its customers! T.A. was the best. From test drive to paperwork, everything was seamless. A dealership that truly values its customers! T.A. was the best. More

by JM30309 Verified Customer Verified Customer

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I purchased my brand new 2019 Camry XSE at Cobb County Toyota and ensured every recommended service was completed there also. Sometime around February 2024, my car began to sputter and stall when attemp Toyota and ensured every recommended service was completed there also. Sometime around February 2024, my car began to sputter and stall when attempting to accelerate or pull off from a complete stop. The service department always stated they could not duplicate the issue. The problem became progressively worse throughout the year and sometime around December, I was charged for a new battery I probably didn’t need. By January 2025, my car continuously stalled so often and terribly that I could barely start again after coming to a complete stop. Even then, Cobb County Service claimed there was nothing wrong. Finally in February, I was nearly rear ended when my car stalled completely. I called the shop and the manager Todd rejoiced claiming that maybe they could finally figure out what was wrong. He expressed absolutely no sympathy, compassion or even common courtesy nor offered any assistance with towing. Turns out my transmission totally gave out. How in the universe can a reputable Toyota Service Department not detect such a huge problem until the transmission failed completely? I contacted Toyota corporate who replaced the part but Todd refused to offer any labor discounts. My loyalty to Cobb County Toyota meant absolutely nothing to him. Raven, the service tech, displayed even less customer service/professionalism than Todd. She charged me the wrong amount and, instead of contacting me stating, "I screwed up and charged you the wrong amount, please pay the difference", she called and rudely demanded I do the right thing and fix "her" mistake. Turns out Todd was right there next to her which means he condones such unprofessionalism. I originally decided not to complete this survey until I find myself suffering from PTSD now that it’s time for my next service. Heaven Help Me. More

by SHAWNIEKAY2003 Verified Customer Verified Customer

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It seems the service department may have changed management as they don’t appear to be as knowledgeable or customer friendly as before management as they don’t appear to be as knowledgeable or customer friendly as before More

by JBWHITE1215 Verified Customer Verified Customer

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They are extremely honest and the general manager is the best ,he was extremely honest , and stood by his word, i will recommend them to all my friends , and colleagues .Thanks cobb co toyota your the best ,he was extremely honest , and stood by his word, i will recommend them to all my friends , and colleagues .Thanks cobb co toyota your the best!!! More

by MIMISLOMAN1966 Verified Customer Verified Customer

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