Todd Pluger

Rude and dismissive about my concerns. Also said they fixed my CarPlay system and it is not fixed. Wanted to charge me again to look at it. Also said they fixed my CarPlay system and it is not fixed. Wanted to charge me again to look at it. More

by trevorlyon Verified Customer Verified Customer

Report | Print

They got attitude problem, no intentions for customer service, always try to bill you... They are cheaters..... service, always try to bill you... They are cheaters..... More

by ibrahimkhan08us Verified Customer Verified Customer

Report | Print

Always top notch communication and service. The leadership and team really goes above and beyond to make sure the job is done right and the customer is taken care of. They really make doing bus The leadership and team really goes above and beyond to make sure the job is done right and the customer is taken care of. They really make doing business a pleasure. Big thanks to the Service Director, advisors, technicians, and porters for always working to make the experience a great one! More

by johnshuford Verified Customer Verified Customer

Report | Print

Always 100% customer driven and customer focused! I wouldn’t go to any other dealer! I wouldn’t go to any other dealer! More

by btrogers23 Verified Customer Verified Customer

Report | Print

We had a great experience with everyone there. It was quick and easy to get the sale completed. I always enjoy working with this dealership It was quick and easy to get the sale completed. I always enjoy working with this dealership More

by STEVEN.EIDSON Verified Customer Verified Customer

Report | Print

The leadership is truly exceptional! The Service Director does an amazing job at ensuring their customer are receiving top notch service. The Service Director does an amazing job at ensuring their customer are receiving top notch service. More

by johnshuford Verified Customer Verified Customer

Report | Print

Jeff Silvers, Todd and the entire service staff provided me with excellent customer service. Roger Hyde me with excellent customer service. Roger Hyde More

by HYDE01RF Verified Customer Verified Customer

Report | Print

The service department lacks any kind of teamwork mentality or customer service priority thinking. They are more interested in passing the buck to someone else or saying"that is not on my desk". Abs mentality or customer service priority thinking. They are more interested in passing the buck to someone else or saying"that is not on my desk". Absolutely the worst service department More

by F80 Verified Customer Verified Customer

Report | Print

This guy Todd Pluger has NO DECORUM about him, wants to argue, talk over you, and one of the worst persons to represent a business I've come accross in my 64 years dealing with businesses. My complaint ( a argue, talk over you, and one of the worst persons to represent a business I've come accross in my 64 years dealing with businesses. My complaint ( about grease left on my mats & door handle ) was followed by "We have 6000 vehicles come through here monthly, how can we be perfect", followed by we will clean your mats, NOT OFFER NEW ONES ! Then the constant arguing was unprofessional. My advice, go ANYWHERE ELSE, you are a number, nothing more !! Worse yet, my old parts were requested, but no given. Todd didn't like my attitude so he brings in parts with a rag ( not in a bag ) and lays them on service bay floor for me to pick up...I asked for a trash bag or towel to handle them, he refused....forcing me to grab some paper from trash can so I could pick them up without grease on my hands. Disgusting behavior ! More

Report | Print

Broke the chrome piece attached to my tundra hood. Todd the service manager said it’s the trucks fault even though on camera you see it come out when the tech closes the hood. We bought my daughter’s Todd the service manager said it’s the trucks fault even though on camera you see it come out when the tech closes the hood. We bought my daughter’s car there . Definitely not customer service oriented. More

by STEVESTRIPERTRACKER Verified Customer Verified Customer

Report | Print