Todd Pluger

The leadership is truly exceptional! The Service Director does an amazing job at ensuring their customer are receiving top notch service. The Service Director does an amazing job at ensuring their customer are receiving top notch service. More

by johnshuford Verified Customer Verified Customer

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Jeff Silvers and the entire customer service team provided me with excellent customer service. Roger Hyde provided me with excellent customer service. Roger Hyde More

by HYDE01RF Verified Customer Verified Customer

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Jeff Silvers, Todd and the entire service staff provided me with excellent customer service. Roger Hyde me with excellent customer service. Roger Hyde More

by HYDE01RF Verified Customer Verified Customer

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The service department lacks any kind of teamwork mentality or customer service priority thinking. They are more interested in passing the buck to someone else or saying"that is not on my desk". Abs mentality or customer service priority thinking. They are more interested in passing the buck to someone else or saying"that is not on my desk". Absolutely the worst service department More

by F80 Verified Customer Verified Customer

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This guy Todd Pluger has NO DECORUM about him, wants to argue, talk over you, and one of the worst persons to represent a business I've come accross in my 64 years dealing with businesses. My complaint ( a argue, talk over you, and one of the worst persons to represent a business I've come accross in my 64 years dealing with businesses. My complaint ( about grease left on my mats & door handle ) was followed by "We have 6000 vehicles come through here monthly, how can we be perfect", followed by we will clean your mats, NOT OFFER NEW ONES ! Then the constant arguing was unprofessional. My advice, go ANYWHERE ELSE, you are a number, nothing more !! Worse yet, my old parts were requested, but no given. Todd didn't like my attitude so he brings in parts with a rag ( not in a bag ) and lays them on service bay floor for me to pick up...I asked for a trash bag or towel to handle them, he refused....forcing me to grab some paper from trash can so I could pick them up without grease on my hands. Disgusting behavior ! More

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Broke the chrome piece attached to my tundra hood. Todd the service manager said it’s the trucks fault even though on camera you see it come out when the tech closes the hood. We bought my daughter’s Todd the service manager said it’s the trucks fault even though on camera you see it come out when the tech closes the hood. We bought my daughter’s car there . Definitely not customer service oriented. More

by STEVESTRIPERTRACKER Verified Customer Verified Customer

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I've been a Cobb County Toyota customer for over 20 years and have always had a positive experience with their service department. The service was prompt and I was updated along the way. I highly recommend t and have always had a positive experience with their service department. The service was prompt and I was updated along the way. I highly recommend them for keeping your Toyota a Toyota! More

by TheZaff Verified Customer Verified Customer

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This year is the worst Toyota store in Atlanta. Thank you to Costco and his manager. Thank you to Costco and his manager. More

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Your service department is a pleasure to work with! I recommend them highly. for your Toyota maintenance. I recommend them highly. for your Toyota maintenance. More

by SCOTTFRICKER53 Verified Customer Verified Customer

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I’ve been taking my vehicles to Toyota dealerships across Metro Atlanta for years, and this was one of the worst service experiences I’ve had. I brought my truck in and told them exactly what was wrong: t Metro Atlanta for years, and this was one of the worst service experiences I’ve had. I brought my truck in and told them exactly what was wrong: the low-pressure Schrader valve on the A/C system is bad and leaking. I also explained that the system needed to be drained and recharged. They later called me to say the Schrader valve is bad and the system needs a recharge. In other words, they just repeated what I already told them. Then they charged me a $90 diagnostic fee and quoted $375 to do the work. That same job is $250 at Marietta Toyota and $169 at most independent shops. This isn’t just about pricing. It’s about how they treat people. Every time I’ve come to this dealership, the service advisors seem rushed, uninterested, and more focused on pushing me through the system than helping me get my vehicle fixed right. It’s a pattern, not a one-off. More

by selliott2030 Verified Customer Verified Customer

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