Todd Pluger

The service department lacks any kind of teamwork mentality or customer service priority thinking. They are more interested in passing the buck to someone else or saying"that is not on my desk". Abs mentality or customer service priority thinking. They are more interested in passing the buck to someone else or saying"that is not on my desk". Absolutely the worst service department More

by F80 Verified Customer Verified Customer

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Great experience! Merrick and his team are amazing! The buying experience was easy and not stressful. Merrick and his team are amazing! The buying experience was easy and not stressful. More

by ANTHONYCARL1961 Verified Customer Verified Customer

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This guy Todd Pluger has NO DECORUM about him, wants to argue, talk over you, and one of the worst persons to represent a business I've come accross in my 64 years dealing with businesses. My complaint ( a argue, talk over you, and one of the worst persons to represent a business I've come accross in my 64 years dealing with businesses. My complaint ( about grease left on my mats & door handle ) was followed by "We have 6000 vehicles come through here monthly, how can we be perfect", followed by we will clean your mats, NOT OFFER NEW ONES ! Then the constant arguing was unprofessional. My advice, go ANYWHERE ELSE, you are a number, nothing more !! Worse yet, my old parts were requested, but no given. Todd didn't like my attitude so he brings in parts with a rag ( not in a bag ) and lays them on service bay floor for me to pick up...I asked for a trash bag or towel to handle them, he refused....forcing me to grab some paper from trash can so I could pick them up without grease on my hands. Disgusting behavior ! More

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Broke the chrome piece attached to my tundra hood. Todd the service manager said it’s the trucks fault even though on camera you see it come out when the tech closes the hood. We bought my daughter’s Todd the service manager said it’s the trucks fault even though on camera you see it come out when the tech closes the hood. We bought my daughter’s car there . Definitely not customer service oriented. More

by STEVESTRIPERTRACKER Verified Customer Verified Customer

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I've been a Cobb County Toyota customer for over 20 years and have always had a positive experience with their service department. The service was prompt and I was updated along the way. I highly recommend t and have always had a positive experience with their service department. The service was prompt and I was updated along the way. I highly recommend them for keeping your Toyota a Toyota! More

by TheZaff Verified Customer Verified Customer

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This year is the worst Toyota store in Atlanta. Thank you to Costco and his manager. Thank you to Costco and his manager. More

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Your service department is a pleasure to work with! I recommend them highly. for your Toyota maintenance. I recommend them highly. for your Toyota maintenance. More

by SCOTTFRICKER53 Verified Customer Verified Customer

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I’ve been taking my vehicles to Toyota dealerships across Metro Atlanta for years, and this was one of the worst service experiences I’ve had. I brought my truck in and told them exactly what was wrong: t Metro Atlanta for years, and this was one of the worst service experiences I’ve had. I brought my truck in and told them exactly what was wrong: the low-pressure Schrader valve on the A/C system is bad and leaking. I also explained that the system needed to be drained and recharged. They later called me to say the Schrader valve is bad and the system needs a recharge. In other words, they just repeated what I already told them. Then they charged me a $90 diagnostic fee and quoted $375 to do the work. That same job is $250 at Marietta Toyota and $169 at most independent shops. This isn’t just about pricing. It’s about how they treat people. Every time I’ve come to this dealership, the service advisors seem rushed, uninterested, and more focused on pushing me through the system than helping me get my vehicle fixed right. It’s a pattern, not a one-off. More

by selliott2030 Verified Customer Verified Customer

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Worst experience I have ever had. They were the only dealer I have ever been to that has tried to extort extra money out of a customer BEFORE they even do the service on a car. If a d They were the only dealer I have ever been to that has tried to extort extra money out of a customer BEFORE they even do the service on a car. If a dealership cannot afford to pay their employees while waiting on a reputable Warranty Company to pay a claim they should not be in business. Not to mention they tried to charge $750 MORE than another Toyota dealer down the road. Todd was rude and tried to question my intelligence multiple times. I would NEVER recommend them to anyone. I had to have my truck towed to a dealer who actually puts the customers experience first. The only way they would service my truck is if I paid them $2,250 before the work was done. Only to tell me the only way I could get a refund is if the Warranty company pays their obnoxiously over priced service bill. Which was 4 grand more than the second dealer I took the vehicle to. Will never be there again. Not to mention the 1st time I brought the truck in it was misdiagnosed and they let me leave in a faulty truck. Their explanation for this was “we cannot take the time to find an issue on every car that comes in, we let you leave and wait till the issue comes back then we will do a true diagnosis” which is a terrible way to run a business. More

by hunterkelson4 Verified Customer Verified Customer

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The best advise I can give to anyone is stay away from this place. They will ruin your vehicle. It's a nightmare!! Do not go here for vehicle repairs. this place. They will ruin your vehicle. It's a nightmare!! Do not go here for vehicle repairs. More

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