Todd Tarczynski | Page 10

Very happy with Cesar knowledge an attention to details. make the transaction very easy, explaining what to expect from the car and the dealership. make the transaction very easy, explaining what to expect from the car and the dealership. More

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I was very pleased with Denis’s customer focus and professionalism. Arriving at the showroom on Friday at 2:30 just to look at the car (without intending to buy it) and leaving with the car on the sam professionalism. Arriving at the showroom on Friday at 2:30 just to look at the car (without intending to buy it) and leaving with the car on the same day - this is my first such experience. Which I’m very happy about. The car really met all expectations. I have been using Lexus cars for 15 years. The service at your dealership was very good. I would like to believe that the warranty service will also be the same. More

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Worse customer service ever, at least Ramon Cabrera, that was very bad. Always taking forever to as see any questions I have… making lots of mistakes on the deal agreed, causing overcharges etc… also asked h was very bad. Always taking forever to as see any questions I have… making lots of mistakes on the deal agreed, causing overcharges etc… also asked him inúmeras times for a specific service, he always said yes and ok for my requests ( always with delay), and after 3 hours waits for the service to be done, it was completely NOT WHAT I ASKED FOR… definitely worse sales person and costumer service aver… dealer and/or sales person! Very bad experience. Will never refer to anyone! More

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Ana is a responsive and attentive professional. She provides information quickly and simplifies the customer experience. She provides information quickly and simplifies the customer experience. More

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Approximately a month and a half ago we reserved a new car from Lexus of North Miami. We are located in NC and love the dealership we work with here, however the Miami dealership was offering a substant car from Lexus of North Miami. We are located in NC and love the dealership we work with here, however the Miami dealership was offering a substantial savings on the model we wanted so we decided it would be worth it to have it shipped to us in NC. Once Lexus of North Miami had received our deposit, the communication became non existent. We would call multiple times with no answer and not receive a return call. We finally received a call from the shipping company to notify us the car was on its way and were able to pick up the car. (Had to drive 2 hours with 2 hour notice but we were just happy it was arriving) By the time the car was shipped, there were only 2 1/2 weeks left on the temporary tag and we were already due to make our first car payment. (We were accruing interest on the time the car wasn’t even in our possession) We have been calling once a week to check on our permanent NC tags and AGAIN nobody will return our calls. We are preparing to leave on our first road trip and as of today the temporary tag is expired. Nobody will return voicemails or emails. We are beyond frustrated. To spend this much money on a car and get this type of service is appalling. Unless you are in North Miami and can physically go into the dealership to make certain things are taken care of, I would strongly encourage you to go elsewhere. There are some amazing Lexus dealers out there. More

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Thank you to Chris and Todd for their patience, understanding and their great customer service. To Chris: You have a wonderful spirit. Keep up the good work! understanding and their great customer service. To Chris: You have a wonderful spirit. Keep up the good work! More

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Danielle is a phenomenal sales expert. She went over and beyond to make my car purchase a success. She’s very knowledgeable and patient. Todd from finance was wonderful as well She went over and beyond to make my car purchase a success. She’s very knowledgeable and patient. Todd from finance was wonderful as well More

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The sales Rep , Danielle Contaldi and the finance department were very responsive and helpful throughout the process. All aspects of the purchase were on time and worked out just as they said. I will department were very responsive and helpful throughout the process. All aspects of the purchase were on time and worked out just as they said. I will recommend them to my friends. More

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I wanted to give a huge personal thank you to Maria Morrone for helping us out with the purchase of our new Lexus 2022 RX 350. She is very engaging, patient, upfront, honest and knowledgeable; she answ Morrone for helping us out with the purchase of our new Lexus 2022 RX 350. She is very engaging, patient, upfront, honest and knowledgeable; she answered any questions that I had and was very transparent with the process. I would highly recommend Maria Morrone at Lexus of Miami To anyone I know buying a Lexus. More

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Very pleasant atmosphere clean environment . The salesperson Ramon was kind, knowledgeable, and able to answer all my questions. Friendly and a great personality The salesperson Ramon was kind, knowledgeable, and able to answer all my questions. Friendly and a great personality More

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