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Tom Coward
409 Reviews
I've been with Smythe Volvo since 1991 and have over thirty years experience in the automotive industry. The best part about working at Smythe Volvo is the local business feel of the company. Knowing almost every customer who walks into the shop is a great feeling. My favorite Volvo of all time was the C30. It was a small, fast and super-fun 2 door hatchback with a turbo 5 cylinder engine. When not at Smythe Volvo, you can find me kayaking or fishing somewhere in New Jersey.
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409 Reviews of Tom Coward
May 28, 2025
I have been a customer of Smythe Volvo for over 40 years. Currently I own my fifth Volvo (and bought my daughter one a year ago). I have always received excellent service at this dealership. Today I pop Currently I own my fifth Volvo (and bought my daughter one a year ago). I have always received excellent service at this dealership. Today I popped in to request help pairing a new phone to the Volvo app. Without an appointment I was teamed with Kay Shabazz who expertly, kindly and patiently walked me through the pairing process. He has a charming personality and generously offered other tips about the car to me. I left the dealer a very happy camper. Tom at the service desk connected me to Jay—much appreciated. My husband who has a bmw will be at Smythe next wheel for wheel repair. We are fans. More
by Ckellogg48
Other Employees Tagged: Najee (Jay) Shabazz
May 09, 2025
Stacey Hopson is terrific. He made everything very easy and is great to work with He made everything very easy and is great to work with More
by raagresti
Other Employees Tagged: Tina Dewald, Stacey Hopson, Mark Terry, Henry Zhu, Alan Faynzilberg
April 24, 2025
Smythe Volvo continues to be the dealership that they have been for the past 70 years. An outstanding organization to do business with. We could not be happier with the decision that we made and all aspe have been for the past 70 years. An outstanding organization to do business with. We could not be happier with the decision that we made and all aspects of our purchase at Smythe. Kevin‘s ability to find people that think like he does for the benefit of the organization is second to none. More
by tomhgaff
Other Employees Tagged: Kevin Flanagan, Sean Flanagan, Doug MacAdam, Scott Jackson, Regina Krauza, Bob Cerza, Abood Katib, Alan Faynzilberg, Najee (Jay) Shabazz
March 12, 2025
Over the 29 years I have been a customer I can say that their staff in all departments are always pleasant and accommodating. their staff in all departments are always pleasant and accommodating. More
by dcwalter
Other Employees Tagged: Sean Flanagan, Doug MacAdam, Tina Dewald, Regina Krauza, Bob Cerza, Mark Terry, Abood Katib
March 11, 2025
Professional, client focused, flexible and economically reasonable Able to explain things to me and made me feel they were trustworthy reasonable Able to explain things to me and made me feel they were trustworthy More
by blmurphy1987
Other Employees Tagged: Bob Cerza, Abood Katib, Todd Colbeth, Santiago Piriz, David Mensah
March 06, 2025
Kyle and his Smythe team provide yet another on parallel experience! Kyle makes the process easy, no pressure, he listens and provides answers! Kyle and his team have helped our family several times over th experience! Kyle makes the process easy, no pressure, he listens and provides answers! Kyle and his team have helped our family several times over the last few years and we always recommend Kyle to family and friends! More
by bde5284
Other Employees Tagged: Doug MacAdam, Tina Dewald, Kyle Jackson, Abood Katib, Todd Colbeth, Adam Steinberg
February 25, 2025
I got into my car and discovered I had a flat tire. The Smythe Volvo service department immediately took me in with no appointment. Wound up that I needed anew tire which was replaced at no charge sinc The Smythe Volvo service department immediately took me in with no appointment. Wound up that I needed anew tire which was replaced at no charge since the car was less than a year old. Tom Coward worked with me through the process. He was friendly, informative and attentive. His professionalism and that of the entire department was refreshing. My car was delivered well within a reasonable time and I was able to continue on with my day. More
by Travler
February 18, 2025
Recently had a small service issue which some dealers would have put on a lower priority list. My service rep, Tom Coward, treated it like an important issue. Tom acted with the highest level of excellen would have put on a lower priority list. My service rep, Tom Coward, treated it like an important issue. Tom acted with the highest level of excellence and kept me informed throughout the visit and resolution of the issue. Thank you Tom! More
by sn289
December 30, 2024
Great service experience! Jessica was attentive and communicative throughout the process, and was a pleasure to work with! Jessica was attentive and communicative throughout the process, and was a pleasure to work with! More
by Cgreed87
Other Employees Tagged: Jessica Hermida
December 06, 2024
I’ve been a Smythe customer for over 10 years. And while I appreciate the quality of Volvo, what keeps me at Smythe is the customer service. Tom has been a fixture in the service department as lon And while I appreciate the quality of Volvo, what keeps me at Smythe is the customer service. Tom has been a fixture in the service department as long as I can remember and really represents the absolute best of Smythe - he is professional and thoughtful, always working to make our service experiences as easy and hassle free as possible. Thank you, Tom! More
by amycummings10
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