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Tom Coward
427 Reviews
I've been with Smythe Volvo since 1991 and have over thirty years experience in the automotive industry. The best part about working at Smythe Volvo is the local business feel of the company. Knowing almost every customer who walks into the shop is a great feeling. My favorite Volvo of all time was the C30. It was a small, fast and super-fun 2 door hatchback with a turbo 5 cylinder engine. When not at Smythe Volvo, you can find me kayaking or fishing somewhere in New Jersey.
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427 Reviews of Tom Coward
December 11, 2025
I've been a long time Smythe Volvo customer for a reason - great customer service and support both at time of purchase and throughout the life of the vehicle. Thank you to the Smythe Team for never losing s - great customer service and support both at time of purchase and throughout the life of the vehicle. Thank you to the Smythe Team for never losing sight of listening to your customers and providing an excellent experience. More
by stevefeldstein928
Verified CustomerOther Employees Tagged: Tom Coward
December 05, 2025
A business which stands behind its completed work, Very good after sales service. Vehicle service done in a timely manner. good after sales service. Vehicle service done in a timely manner. More
by BOTTITTACHRIS
Other Employees Tagged: Scott Jackson, Tina Dewald, David Ferrence , Jason-technician
December 04, 2025
i have been dealing with doug for many years. you are lucky to have him!!!! you are lucky to have him!!!! More
by macadam.lindsay43
Other Employees Tagged: Doug MacAdam, Jessica Hermida , Kevin Flanagan
December 04, 2025
I always trusted Smythe service but I’ve lost all confidence after this visit. I brought in my car because it had spit out a limp mode message (Reduced Engine Performance) twice. The car stalled on confidence after this visit. I brought in my car because it had spit out a limp mode message (Reduced Engine Performance) twice. The car stalled once. Other than that it ran fine but I wanted to get it checked. Mark was very polite and professional. But he explained that the code the car threw (P023400) meant the turbo system needed to be replaced. Now, that certainly could be one cause. However when I asked about all the common issues that could also cause this code (waste-gate, actuator, dirty throttle body, boost/MAP sensors, solenoid), that was all waved off as “It’s the turbo; that's why you have no acceleration.” I explained, as I had when I dropped the car off that I was no experiencing any acceleration issues. I was driving on highways and local, and acceleration and RPMs seemed normal. Smythe was adamant it was the turbo a d quoted me over $5,000 including tax! Mark was sympathetic and very polite and understanding but stated the turbo had “a nasty leak.” I paid about $245 diagnostic fee and took my car. I went to my local mechanic and explained I brought the car to a dealer as I thought their diagnostics could pinpoint the cause. He checked the car and repaired it. There was a vacuum hose with a tear that was flapping open, and the actuator arm was cleaned, and cost less than Smythe’s wrong diagnosis. The mechanic’s analogy was “replacing the turbo as the first repair is like going to the doctor for a broken finger and he wants to amputate your arm.” More
by BC0LONNA
Other Employees Tagged: Regina Krauza, Mark Terry
December 04, 2025
Smyth service is the best! Regina and David make sure their workers are doing everything to get people. Their car is back in a timely manner.. Regina and David make sure their workers are doing everything to get people. Their car is back in a timely manner.. More
by BABSTRIES1
Other Employees Tagged: Regina Krauza, David Ferrence , Kyle salesperson
November 30, 2025
This is my to go place for every need my Volvo has and all things get taken care well. all things get taken care well. More
by SKERDI.MAGNUS
Other Employees Tagged: Tina Dewald, Mark Terry
November 19, 2025
I've been going to Smythe for the past 15 years. Whether I'm dealing with their sales department or service department - I have nothing but good things to say about their staff, and customer service Whether I'm dealing with their sales department or service department - I have nothing but good things to say about their staff, and customer service! More
by RANDI MACHADO
Other Employees Tagged: Scott Jackson, Kyle Jackson, Regina Krauza, Mark Terry, Billy Shannon, Jessica Hermida
