Tom Coward
Tom Coward at Smythe Volvo Cars

Tom Coward

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

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4.9
468 Reviews

I've been with Smythe Volvo since 1991 and have over thirty years experience in the automotive industry. The best part about working at Smythe Volvo is the local business feel of the company. Knowing almost every customer who walks into the shop is a great feeling. My favorite Volvo of all time was the C30. It was a small, fast and super-fun 2 door hatchback with a turbo 5 cylinder engine. When not at Smythe Volvo, you can find me kayaking or fishing somewhere in New Jersey.

4.9

468 Reviews

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468 Reviews of Tom Coward

February 26, 2026

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Employee Rating

They are they the best! !! Everyone is very helpful and pleasant. They do everything to accommodate the client. More

by MFUENTES1018
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Feb 26, 2026

Smythe Volvo Cars responded

We’re thrilled to hear our team made your Volvo XC60 service so pleasant and accommodating. Thank you for highlighting how helpful everyone was during your visit. We appreciate your five-star rating and look forward to assisting you again. Enjoy!

February 26, 2026

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Employee Rating

Whole team was extremely professional and helpful. The service appointment was easy to book, the work was done very quickly, and the turnaround exceeded my expectation. It was also nice to have the ca More

by KSERVISS
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Feb 26, 2026

Smythe Volvo Cars responded

We appreciate you highlighting our professional and helpful team during your recent Volvo service. We’re glad the appointment was easy to book, the work was completed quickly, and our turnaround exceeded your expectations. It’s great that you enjoyed the complimentary car wash, and we look forward to assisting you again. Enjoy!

February 25, 2026

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I’ve been working with Doug for the 3 Volvo’s I’ve purchased from Smythe. He’s the best!! More

by JAPHILLIPS10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 25, 2026

Smythe Volvo Cars responded

We’re thrilled to hear that Doug delivered exceptional service on your Volvo XC60. It’s fantastic to know he’s made each of your three Volvo experiences so positive. We look forward to assisting you again. Enjoy!

February 25, 2026

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Employee Rating

Very professional They are friendly and professional I had an absolutely amazing experience purchasing my car! From the moment I walked into the dealership, the staff was welcoming, professional, and genu More

by ONYESSEL
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Feb 25, 2026

Smythe Volvo Cars responded

Thank you for sharing your amazing experience. We’re glad our team answered all your questions, kept everything clear, and made your purchase process stress-free. Enjoy your new car, and please let us know if we can help in the future. Enjoy!

February 24, 2026

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Employee Rating

Clean, quick and efficient thank you very much for the help Clean, click and efficient one more word two more words, three more words, four more words More

by nate.schaufler
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Feb 25, 2026

Smythe Volvo Cars responded

We’re delighted to hear your Volvo S60 service was clean and efficient. We appreciate you taking note of our quick process and sharing a five star rating. Enjoy!

February 20, 2026

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Employee Rating

What a great experience- professional, honest and fair. Would buy again - service is excellent as well More

by Jimrer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 20, 2026

Smythe Volvo Cars responded

We’re delighted your Volvo XC60 purchase felt professional, honest and fair, and that you found our service to be excellent. We look forward to serving you again whenever you return. Enjoy!

February 19, 2026

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Employee Rating

We have been dealing with Smythe Volvo for more than 10 years. During these 10 years it’s been like a family for us. We’ve seen staff members come and go and our relationship has remained consistent as t More

by KAIKO.HAYES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 19, 2026

Smythe Volvo Cars responded

How wonderful that our team has felt like family to you over the past ten years. We appreciate your continued trust in our service department with your Volvo XC60. We look forward to many more visits together. Enjoy!

February 13, 2026

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Employee Rating

Professional and courteous staff. Well maintained facility. Fair pricing. Experts on the Volvo brand. Overall meet a high standard for the brand they represent and wear on their chest More

by MORICCHIO
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Feb 13, 2026

Smythe Volvo Cars responded

It’s wonderful to hear our courteous staff, well maintained facility, and fair pricing stood out to you. Tom and our Volvo experts are pleased the service on your XC60 met the brand’s high standards. We look forward to the opportunity to assist you again. Enjoy!

February 08, 2026

Dealership Rating
Employee Rating

The service department at Smythe Volvo is great. Tom was also great to work with. More

by Ei'sAudi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 08, 2026

Smythe Volvo Cars responded

It’s fantastic to hear you were pleased with the service on your Volvo XC40 and that Tom made the experience enjoyable. We look forward to helping you with any future maintenance. Thanks for sharing your feedback!

February 01, 2026

Dealership Rating
Employee Rating

Very satisfied with Smythe Volvo. Been a customer for many years and my daughter is also a customer. More

by ABODTMANN
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Feb 01, 2026

Smythe Volvo Cars responded

Thank you for choosing Smythe Volvo Cars. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Enjoy!

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