Tom Coward
Tom Coward at Smythe Volvo Cars

Tom Coward | Page 2

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.9
511 Reviews

I've been with Smythe Volvo since 1991 and have over thirty years experience in the automotive industry. The best part about working at Smythe Volvo is the local business feel of the company. Knowing almost every customer who walks into the shop is a great feeling. My favorite Volvo of all time was the C30. It was a small, fast and super-fun 2 door hatchback with a turbo 5 cylinder engine. When not at Smythe Volvo, you can find me kayaking or fishing somewhere in New Jersey.

4.9

511 Reviews

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511 Reviews of Tom Coward

April 28, 2026

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Employee Rating

I recently took my car in for checks on the tire‑pressure system and parking‑assist sensor, and once again had a great experience at Smythe Volvo. Tom greeted me kindly, answered all my questions, and explai More

by A loyal Volvo fan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 28, 2026

Smythe Volvo Cars responded

Thank you for letting us know how smoothly the service on your Volvo XC90 went. We’re glad Tom kept you updated throughout the tire pressure system and parking assist sensor checks and explained costs clearly. We appreciate your continued trust and look forward to helping again. Enjoy!

April 26, 2026

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I have been a Smythe Volvo customer for over 35 years and all I have driven are Volvos. I find them to be the perfect combination of pleasing design and excellent performance. Doug MaAdam and the Smythe fa More

by Peter B L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 26, 2026

Smythe Volvo Cars responded

Your loyalty over 35 years truly stands out, and we’re pleased the design and performance of your Volvo continue to meet your expectations. Doug and our team take pride in ensuring your XC70 receives the care it deserves. It’s especially rewarding to know our work has helped keep your family safe on New Jersey roads. Enjoy!

April 25, 2026

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Employee Rating

Very pleasant, upbeat, and efficient staff I will definitely bring all my volvos to Smythe for maintenance. More

by samaadrobinson1770
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Apr 25, 2026

Smythe Volvo Cars responded

It is wonderful to know our team’s enthusiasm and efficiency made a positive impression. We are honored you’ll trust us with your Volvos for maintenance. Tom looks forward to assisting you in the future. Enjoy!

April 25, 2026

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Awesome people. Great service. The service and repair time estimation is always spot on. The team keeps me in loop throughout the process. More

by harshilkaushik97
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Apr 25, 2026

Smythe Volvo Cars responded

Thank you for highlighting our accurate repair estimates and clear communication during your Volvo XC90 service. We’re glad our team kept you informed every step of the way. We look forward to supporting your future service needs. Enjoy!

April 25, 2026

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Employee Rating

Very expedient. Kept me updated Very professional Very pleased with service everyone was very polite, even those that were not directly involved with the service of More

by Yvonneemcleod
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Apr 25, 2026

Smythe Volvo Cars responded

Thank you for sharing your positive experience with your Volvo service. We’re glad our team kept you updated, worked efficiently, and remained professional throughout. It’s gratifying to know everyone you met was courteous and respectful. Enjoy!

April 25, 2026

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It was my first time leasing a car and Ricky made it so pleasant! He was patient and supportive as I navigated and narrowed down all my options. He spent his whole day working with me and ensuring I had al More

by Apcoronel
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ricky Sukhram , Isaiah

Apr 25, 2026

Smythe Volvo Cars responded

We’re thrilled Ricky made your first Volvo lease so pleasant and helped you explore all the options. Thank you for recognizing Tom’s assistance in our service department. We appreciate your feedback and look forward to seeing you again. Enjoy!

April 24, 2026

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Employee Rating

Service is always friendly, efficient, and successful. Thanks. There's no more to say. That's it. More

by LOUISA19831983
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Apr 24, 2026

Smythe Volvo Cars responded

It’s fantastic to hear our team consistently provided friendly, efficient, and successful service on your Volvo. Tom is grateful for your kind feedback. We look forward to assisting you again. Enjoy!

April 24, 2026

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Employee Rating

Friendly & reliable service. Doug & Tom are always attentive & thorough. I am kept informed of my car's status during the day. Our family has been with Smythe for 40+ years. More

by rrosenbaum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam , Doug MacAdam

Apr 24, 2026

Smythe Volvo Cars responded

It’s wonderful to hear that Doug and Tom provided attentive, thorough care for your Volvo XC70. We’re glad you felt informed throughout the day, and it means a lot to have your family’s trust for over 40 years. Thank you for your continued loyalty. Enjoy!

April 24, 2026

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Employee Rating

Fantastic, very professional and thorough No No No thank you. But everyone was great! No More

by acarnevale04
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Apr 24, 2026

Smythe Volvo Cars responded

Thank you for sharing your experience. We’re glad our team provided professional, thorough care for your Volvo. We look forward to assisting you again. Enjoy!

April 23, 2026

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Employee Rating

They are exceptionally well prepared well planned, and well organize they know how to take care of customers More

by AMANDA.G.MACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 23, 2026

Smythe Volvo Cars responded

Delighted to hear our team provided a well-organized and customer-focused service experience. Thank you for trusting us with your Volvo. We look forward to taking care of your vehicle again. Enjoy!

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