I've been with Smythe Volvo since 1991 and have over thirty years experience in the automotive industry. The best part about working at Smythe Volvo is the local business feel of the company. Knowing almost every customer who walks into the shop is a great feeling. My favorite Volvo of all time was the C30. It was a small, fast and super-fun 2 door hatchback with a turbo 5 cylinder engine. When not at Smythe Volvo, you can find me kayaking or fishing somewhere in New Jersey.
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Write a Review389 Reviews of Tom Coward
June 14, 2019
Excellent Service Matt was very kind and soft spoken. He did not rush me or my daughter. He was very respectful and answered all my questions. He assured me he would Matt was very kind and soft spoken. He did not rush me or my daughter. He was very respectful and answered all my questions. He assured me he would make sure car would be ready. I was desperately in need of a car for my daughter. He searched for cars in the price range and desired car. Matt is a valuable asset to Smythe. More
Other Employees Tagged: Doug MacAdam, Tina Dewald, Regina Krauza , Matt Quelch
June 08, 2019
Continued Happy Customer!! This is my third purchase from Smythe and they never disappoint. We purchased a new to me Volkswagen that I love. Kyle Jackson helped us with the purc This is my third purchase from Smythe and they never disappoint. We purchased a new to me Volkswagen that I love. Kyle Jackson helped us with the purchase and making sure we got a great vehicle and a great price. Kyle is easy to deal with, listen to our needs and concerns and made sure we got just what we wanted and needed, Kyle treated us very respectfully and Kyle has a good sense of humor. I would gladly recommend Smythe and Kyle to anyone not just to purchase Volvo’s but also good pre owned vehicles. More
Other Employees Tagged: Doug MacAdam, Kyle Jackson , Kevin Bergeron, Shaun Hayes
May 29, 2019
Quick and Efficent I needed my tires checked and rotated on short notice before a long trip. I called Doug MacAdam and he was able to fit me into the schedule. Because I needed my tires checked and rotated on short notice before a long trip. I called Doug MacAdam and he was able to fit me into the schedule. Because he would be off the day I was scheduled for he made sure Tom Coward was expecting me. In and out! More
Other Employees Tagged: Doug MacAdam
February 25, 2019
New car Have dealt with Smythe Volvo for 3yrs now and have them to be very professional. Bob Cerza was the salesman and could not be more impressed. I never f Have dealt with Smythe Volvo for 3yrs now and have them to be very professional. Bob Cerza was the salesman and could not be more impressed. I never felt under pressure at all and we got the best possible deal for our budget. Will recommend in a heartbeat both Bob and Smythe Volvo and look forward to our continuing our relationship. PS- Service Department is great too; Regina, Dina, Dennis, A1 More
Other Employees Tagged: Tina Dewald, Regina Krauza, Dina Thomson, Bob Cerza , Dennis Jeffers
February 11, 2019
Highest standard of service For the past 20 years we have bought our Volvo vehicles and always had the vehicles serviced at Smythe Volvo of Summit. The level of customer service For the past 20 years we have bought our Volvo vehicles and always had the vehicles serviced at Smythe Volvo of Summit. The level of customer service and satisfaction has only gotten better. We have worked with Dennis most of the time, but each and every staff member is a winner. More
Other Employees Tagged: Doug MacAdam, Tina Dewald, Paul Leary, Regina Krauza, Dina Thomson , Dennis Jeffers, Tony Plesh, Michael Watson
February 10, 2019
Consistently amazing service!!! Over 30+ years, I've been to MANY dealerships for maintenance. I wish to commend the Service Department at Smythe Volvo of Summit, NJ, for both their Over 30+ years, I've been to MANY dealerships for maintenance. I wish to commend the Service Department at Smythe Volvo of Summit, NJ, for both their exquisite care of my vehicle but also the exquisite professionalism that their service agents exhibit in general. I've always been treated with respect, and they never mis-represent the repairs needed on my Volvo. The entire service team deserves commendation for the way they work together as a unit. I especially wish to commend Michael, Dennis, Dina, Doug, Regina, Tina and Tom individually. Their waiting area also has a relaxing Scandinavian atmosphere, and is well-supplied. They never disappoint! More
Other Employees Tagged: Doug MacAdam, Tina Dewald, Regina Krauza, Dina Thomson , Dennis Jeffers, Michael Watson
January 03, 2019
Mr. Patience! I challenge anyone to find another car dealer who will accept a spur-of-the-moment car repair appointment on the day before a major holiday, when the I challenge anyone to find another car dealer who will accept a spur-of-the-moment car repair appointment on the day before a major holiday, when the Service Department is already operating at full speed with all hands on deck. That's what the folks at Smythe did for me this past week. And they did it with a smile. My questions were answered, my concerns were addressed, and my car is purring like a kitten. Kudos to all with special shout outs to Mike Watson, (Mr. Patience with those who don't understand cars), Regina Krauza, and Kevin Bergeron who went over and above my expectations at every step. Thanks also to Dina, Tom, and Tina for your help and more than a few laughs! You are a fine example of of the very idea of Customer Service, and I'll be honored to recommend any of you, anywhere and anytime. Carol More
Other Employees Tagged: Tina Dewald, Regina Krauza, Dina Thomson , Kevin Bergeron, Michael Watson
January 02, 2019
First Class Experience Working with Steve at Smythe Volvo - a dealership with whom I have worked for the past 46 years - was a pleasure. Personable and knowledgeable, Steve Working with Steve at Smythe Volvo - a dealership with whom I have worked for the past 46 years - was a pleasure. Personable and knowledgeable, Steve took the time to insure that I would have no questions or problems with buying my XC90. Any questions about the timing of the delivery, or the acquisition of the title and transferred registration - albeit over the Thanksgiving holiday - Steve was upfront. More
Other Employees Tagged: Kevin Flanagan, Sean Flanagan, Doug MacAdam, Tina Dewald, Regina Krauza , Stephen Badian, Dennis Jeffers, Gabe Levy, Tony Plesh, Sean Flanagan, Sr.
December 18, 2018
Superb service and very attentive employees, We have been going to Smythe Volvo since 1985 where we bought our first Volvo. In all these years we could not be more pleased with the attention, We have been going to Smythe Volvo since 1985 where we bought our first Volvo. In all these years we could not be more pleased with the attention, efficiency and friendliness of the employess, in particular Doug and Tom. They always go out of their way to go above and beyond the threshold of excellence. Last week our car had to stay outside at Smythe and when we picked it up Tom had started the car for us so the frost was defrosted and cozy inside. This is just one of the reasons why we always enjoy going to Smythe no matter what is wrong with our cars. Kudo to these fine gentlemen!! Norman and Irene Schaefer More
Other Employees Tagged: Doug MacAdam
December 11, 2018
Bregman 2010 XC90 Service Tom Coward and the entire Smythe did a great job for whole service appointment. Good communications and good service. Tom and the team was proactive Tom Coward and the entire Smythe did a great job for whole service appointment. Good communications and good service. Tom and the team was proactive and responsive. More
Other Employees Tagged: Doug MacAdam, Tina Dewald, Regina Krauza , Michael Watson