Tom Coward
Tom Coward at Smythe Volvo Cars

Tom Coward | Page 20

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

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4.9
537 Reviews

I've been with Smythe Volvo since 1991 and have over thirty years experience in the automotive industry. The best part about working at Smythe Volvo is the local business feel of the company. Knowing almost every customer who walks into the shop is a great feeling. My favorite Volvo of all time was the C30. It was a small, fast and super-fun 2 door hatchback with a turbo 5 cylinder engine. When not at Smythe Volvo, you can find me kayaking or fishing somewhere in New Jersey.

4.9

537 Reviews

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537 Reviews of Tom Coward

January 18, 2023

Dealership Rating
Employee Rating

Everyone was polite, service was quick and easy. I got my car back in a timely manner More

by jahocswim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 18, 2023

Smythe Volvo Cars responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Smythe Volvo.

January 10, 2023

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Employee Rating

Professional, friendly, very knowledgeable and keeps you informed of the status of the job. I have been purchasing and servicing cars at this dealership for over thirty years and never disappointed, More

by Wladyka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam

Jan 10, 2023

Smythe Volvo Cars responded

We are very happy to have provided you with such a positive experience! Tom, Doug, and our team sincerely value your business and look forward to your next visit.

December 17, 2022

Dealership Rating
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The service department at Smythe Volvo is the best. I have purchased cars there in large part due to the outstanding service I have received there over the years. More

by bobrobinson96
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam, Tina Dewald , Cristina Correa

Dec 17, 2022

Smythe Volvo Cars responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Smythe Volvo, Bob, we look forward to having you as a valued customer for many years to come!

November 23, 2022

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It is always a pleasure coming to Smythe for service. We have been buying and servicing cars here sine our first Volvo in 1993. The people are a pleasure to deal with and the quality of the service has More

by tpmitchell
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam, Tina Dewald, Mark Terry , Cristina Correa

Nov 25, 2022

Smythe Volvo Cars responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Smythe Volvo.

November 23, 2022

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Employee Rating

We’ve been going to this dealer for over 20 years and can’t say enough great things about them! Everyone is courteous and professional and the service has always been outstanding. More

by dsa1377
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam, Tina Dewald, Regina Krauza, Mark Terry, David Ferrence , Todd Colbeth, Cristina Correa, Dina Thomson

Nov 23, 2022

Smythe Volvo Cars responded

Thanks for sharing about your experience with Smythe Volvo. We appreciate your business and hope to see you again soon!

November 01, 2022

Dealership Rating
Employee Rating

Always very good and professional service with an eye towards customer satisfaction and reliability and More

by Madisonuser
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Flanagan, Doug MacAdam, Kyle Jackson , David Diken, Francine O'Donnell

Nov 01, 2022

Smythe Volvo Cars responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 21, 2022

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Efficient and informed staff. They communicate what you need to understand about the service being done on your vehicle. They are thorough, helpful and accurate. I have enjoyed More

by talianj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam, Tina Dewald , Dina Thomson

Oct 23, 2022

Smythe Volvo Cars responded

Thanks for sharing about your experience with Smythe Volvo. We appreciate your business and hope to see you again soon!

October 05, 2022

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Employee Rating

Always a pleasure to purchase or lease from Smythe Volvo. We have acquired 10 cars since 1997. Bob Cerza assisted on the last 2 and he is a true professional. More

by drhunt
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tina Dewald, Bob Cerza

Oct 06, 2022

Smythe Volvo Cars responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations once again. Thank you again for choosing Smythe Volvo, we look forward to having you as one of our valued customers for many more years to come!

Oct 06, 2022

drhunt responded

Thank you

October 03, 2022

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Employee Rating

Kyle is my guy, always on point, courteous and professional and has helped my family buy several new and pre-owned cars. More

by Marcsman33
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam, Kyle Jackson, David Ferrence , Dina Thomson

Oct 04, 2022

Smythe Volvo Cars responded

It's great to hear that Kyle was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Smythe Volvo!

August 31, 2022

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Employee Rating

David was extremely helpful, courteous and knowledgeable. I appreciated his upbeat attitude and smile! Thank you! More

by Lva9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Ferrence

Aug 31, 2022

Smythe Volvo Cars responded

Thank you for your business and this review. We're happy to hear David was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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