Tom Coward
Tom Coward at Smythe Volvo Cars

Tom Coward | Page 19

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

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4.9
537 Reviews

I've been with Smythe Volvo since 1991 and have over thirty years experience in the automotive industry. The best part about working at Smythe Volvo is the local business feel of the company. Knowing almost every customer who walks into the shop is a great feeling. My favorite Volvo of all time was the C30. It was a small, fast and super-fun 2 door hatchback with a turbo 5 cylinder engine. When not at Smythe Volvo, you can find me kayaking or fishing somewhere in New Jersey.

4.9

537 Reviews

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537 Reviews of Tom Coward

March 08, 2023

Dealership Rating
Employee Rating

Always a great experience with Kyle Jackson at Smythe Volvo, we appreciate the top-notch service, always professional! More

by JJ
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam, Kyle Jackson

Mar 09, 2023

Smythe Volvo Cars responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Kyle delivered such a great experience!

March 07, 2023

Dealership Rating
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I’ve been a loyal, Smythe Volvo, customer for nine years… And counting! Over this time., I have leased three cars with the most recent one car purchase off lease . Kyle Jackson is my guy and I can’t say e More

by mcolarossi7
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Mar 08, 2023

Smythe Volvo Cars responded

Here at Smythe Volvo, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed all of your experiences, and it was a pleasure having you at the dealership. We appreciate your review!

March 01, 2023

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Employee Rating

This place is more like a 5 star hotel than a car dealership. From initial inquiries to the final sale it was amazing. Dealt with service, sales, financing and parts department (added accessories). More

by copesq
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Mar 02, 2023

Smythe Volvo Cars responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Smythe Volvo!

February 23, 2023

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I had a service appointment. Tom was very professional and took care of my car really quick. Communicated wonderfully. More

by Jennifercmorales96
Service Price Transparency
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Recommend Dealer
Yes
Feb 23, 2023

Smythe Volvo Cars responded

Thanks, Jennifer, for sharing about your experience with Smythe Volvo. We appreciate your business and hope to see you again soon!

February 23, 2023

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Employee Rating

Great customer service experience with Tom. He explained everything in detail All expectations were met. More

by Magnanimous
Service Price Transparency
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Recommend Dealer
Yes
Feb 23, 2023

Smythe Volvo Cars responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tom met your expectations. Thank you again for choosing Smythe Volvo, we look forward to having you as one of our valued customers for many more years to come!

February 16, 2023

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I've been coming to Smythe Volvo for years and have always received superb service. The staff is always professional. More

by Safiya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tina Dewald, Mark Terry , Dina Thomson

Feb 16, 2023

Smythe Volvo Cars responded

Safiya, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 03, 2023

Dealership Rating
Employee Rating

Tom Coward was very professional! He took the time to explain what services were to be done. Answered all my questions. Work was complete and done on time. Great experience! Wou More

by ack golfer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 05, 2023

Smythe Volvo Cars responded

Thanks for sharing your experience with Smythe Volvo. Tom and our team appreciate your business and hope to see you again soon!

January 24, 2023

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Employee Rating

The customer focus and knowledgeable employees make for a positive experience for the customers if this dealership. More

by Mfialcowitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 24, 2023

Smythe Volvo Cars responded

Thank you for your business and this review. We're happy to hear Tom, Regina, and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 23, 2023

Dealership Rating
Employee Rating

I never have a problem at Smythe. They are alway attentive and answer all my questions. Everyone there is fantastic, especially Tom in service! More

by sharon0327
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 23, 2023

Smythe Volvo Cars responded

Sharon, Thank you for taking the time to share your feedback with us. Tom and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 19, 2023

Dealership Rating
Employee Rating

Thomas went above and beyond to ensure our Volvo break of issue was resolved. Thank you! More

by Jb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 19, 2023

Smythe Volvo Cars responded

It's great to hear that Thomas and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for your kind review and for choosing Smythe Volvo!

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