Tom Coward
Tom Coward at Smythe Volvo
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Tom Coward | Page 19

Service Advisor

Smythe Volvo

40 River Road
Summit, NJ 07901

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4.9
389 Reviews

I've been with Smythe Volvo since 1991 and have over thirty years experience in the automotive industry. The best part about working at Smythe Volvo is the local business feel of the company. Knowing almost every customer who walks into the shop is a great feeling. My favorite Volvo of all time was the C30. It was a small, fast and super-fun 2 door hatchback with a turbo 5 cylinder engine. When not at Smythe Volvo, you can find me kayaking or fishing somewhere in New Jersey.

4.9

389 Reviews

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389 Reviews of Tom Coward

March 21, 2020

Dealership Rating
Employee Rating

Kyle Jackson is my guy....this my third Volvo leased from Smythe Volvo . There are the best ! Also big shout outs to PJ Lee and Kevin Flanagan. Just a wonderful experience ...which is why I keep coming ba More

by mcolarossi7
Recommend Dealer
Yes
Mar 27, 2020

Smythe Volvo responded

"My Guy" - that is awesome! Kyle is one of those people who consistently delivers professionalism. Thank you for your loyalty and for choosing Smythe Volvo.

March 19, 2020

Dealership Rating
Employee Rating

Smythe Volvo is a pleasant experience from beginning to end. The salesman Bob Cerza was pleasant and more importantly very honest about the details about the car. Emelia Paladino was very thorough and pati More

by geojoan
Recommend Dealer
Yes

Other Employees Tagged: Kevin Flanagan, Sean Flanagan, Bob Cerza , Emilia Paladino

Mar 27, 2020

Smythe Volvo responded

You paint a wonderful picture of our business and thank you. We are fortunate to have customers like you. We appreciate your loyalty and we hope you have many safe and happy miles in your Volvo.

February 12, 2020

Dealership Rating
Employee Rating

Kyle Jackson is a consummate professional. He is a true advocate for his product and for the Smythe Volvo dealership. He knows a lot about many brands of cars which is very helpful when comparison shopping More

by jthamiltonjr321
Recommend Dealer
Yes

Other Employees Tagged: Kyle Jackson

Feb 16, 2020

Smythe Volvo responded

I must agree with your assessment of Kyle, he is a true pro. We appreciate you taking the time to share your experience of Smythe Volvo and thank you for your business.

February 02, 2020

Dealership Rating
Employee Rating

We had great customer service and honest sales information , Stacey was very patient sincere and honest with everything. Gave us a great deal no gimmicks. More

by mandi
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam, Tina Dewald, Regina Krauza, Dina Thomson, Stacey Hopson , gary basile, Kevin Bergeron, Roger Davis, Matt Quelch

Feb 02, 2020

Smythe Volvo responded

Thank you. Your description of Stacey is perfect. We appreciate your business and thank you for choosing Smythe Volvo.

February 01, 2020

Dealership Rating
Employee Rating

Problem Solving Like most I have very busy work week and to my dismay as I returned home from weekend chores I heard a loud pitch equivalent to a whistling sound in m More

by Joe42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tina Dewald , Brandon Zimmerman, Jun Choi

Feb 02, 2020

Smythe Volvo responded

This is a great review of our service team. It is very rewarding to read your words. Thank you for taking the time out your day and thank you for choosing Smythe Volvo. I hope you have many trouble free miles.

January 01, 2020

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Amazing service!!!!!!! I am so pleased wth the Service Dept. at Smythe Volvo...Tom Coward made my visit awesome...I came in with a flat tire and he was very supportive and c More

by ywebb0659
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tina Dewald, Dina Thomson , Michael Watson

Jan 07, 2020

Smythe Volvo responded

Great review and thank you. It is very rewarding for us to read. We are fortunate to have a customer like you.

November 29, 2019

Dealership Rating
Employee Rating

Wonderful service by knowledgeable auto mechanics. This Wonderful service by knowledgeable auto mechanics. This is our sixth Volvo and Smythe service is the BEST!! We are extremely happy with our 2015 S More

by Judybouer
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam

Dec 10, 2019

Smythe Volvo responded

Thank you Judy. It is very rewarding for all of us to read. So happy to read how well you were treated. Please know we appreciate your business and your loyalty.

October 29, 2019

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Employee Rating

Great experience Had one of the best experiences I've ever had getting a car at Smythe Volvo. My salesman, Bob Cerza, was attentive, patient and professional througho More

by clarkdjc
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bob Cerza , Shaun Hayes, Amelia (?) - The girl who showed me the ins and outs of the car

Oct 31, 2019

Smythe Volvo responded

This is very rewarding for all of us to read. When you mention multiple people you can see us working as a team. We try hard and it helps to have great customers like you. Thank you for your business.

September 29, 2019

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Employee Rating

Always great service! We have been a Volvo family for many years, and we continue to rely on Smythe Volvo for friendly, honest and reliable service and sales. The facility More

by Volvomomma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam

Oct 21, 2019

Smythe Volvo responded

We are blessed to have customers as kind and loyal as you. Thank you for taking the time to post this review and for your years of loyalty.

September 10, 2019

Dealership Rating
Employee Rating

Awesome sales and service We have bought two Volvo’s (so far!) from Smythe Volvo and we are very happy with the cars. Bob Cerza is fantastic, very friendly and helpful, not the More

by ChathamMom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam, Bob Cerza , Shaun Hayes

Sep 16, 2019

Smythe Volvo responded

Hi ChathamMom. Thank you very much for this great review of Bob, Tom and Doug. It is rewarding for all of us to read this review as it shows service and sales working together to provide a sooth experience.

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