Tom Coward
Tom Coward at Smythe Volvo Cars

Tom Coward | Page 27

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.9
537 Reviews

I've been with Smythe Volvo since 1991 and have over thirty years experience in the automotive industry. The best part about working at Smythe Volvo is the local business feel of the company. Knowing almost every customer who walks into the shop is a great feeling. My favorite Volvo of all time was the C30. It was a small, fast and super-fun 2 door hatchback with a turbo 5 cylinder engine. When not at Smythe Volvo, you can find me kayaking or fishing somewhere in New Jersey.

4.9

537 Reviews

Write a Review

537 Reviews of Tom Coward

September 07, 2021

Dealership Rating
Employee Rating

Pleasant and efficient service process. Easy delivery & pick up of vehicles. Excellent location and easy access from major highway. Facility is excellent for both service and sales. More

by RayM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 14, 2021

Smythe Volvo Cars responded

“Excellent for both service and sales” is what we are striving for. Thank you for taking the time to share this review. We appreciate your business.

September 04, 2021

Dealership Rating
Employee Rating

Excellent service. They were able to accommodate me the same day for an urgent tire issue. Very professional and a job well done. Highly recommended. More

by braindead
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 14, 2021

Smythe Volvo Cars responded

We believe a service department is best measured at how they perform during an unscheduled event for a customer. We are glad to hear that your experience was excellent and we appreciate your recommendation and your business.

September 03, 2021

Dealership Rating
Employee Rating

Great dealership. People there are very kind and service is great. If your service department did not do well by me I wouldn’t purchase another Volvo. The service department is one of the most important thi More

by Rkciarlo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Regina Krauza

Sep 14, 2021

Smythe Volvo Cars responded

Great review. We are fortunate to have such a fantastic team in service. We appreciate you taking the time to post this stellar testimony.

August 29, 2021

Dealership Rating
Employee Rating

Smythe Service Department is truly the best. Everyone in the service department is a professional. Service is why I continue to purchase and lease Smythe Volvos. All service people have helped me at one t More

by jwkw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam, Tina Dewald, Regina Krauza, Mark Terry , Dennis Jeffers, Dina Thomson

Sep 14, 2021

Smythe Volvo Cars responded

This is a wonderful review and it is rewarding for all of us to read. Thank you very much for taking the time to share your experience of our service department. Your experience is one we strive to deliver all of our customers. We appreciate your loyalty and look forward to seeing you at your next scheduled maintenance.

August 26, 2021

Dealership Rating
Employee Rating

I’ve literally lost count of the number of Volvos I’ve driven and owned, and the number of dealerships I’ve visited in many cross country trips. Smythe Volvo has no peer. Smythe doesn’t just sell and serv More

by oldVolvoGuy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Sep 01, 2021

Smythe Volvo Cars responded

Thank you for this heartfelt and stellar review. We appreciate your many years of loyalty and we are fortunate to you in our Smythe Volvo family. Your kind words for Tom and team are rewarding for all of us to read. Thank you for taking the time to share your experience.

August 19, 2021

Dealership Rating
Employee Rating

very happy with service rep. Tom was proactive in reaching out to me when things were done... recognized me when i walked in, knew i was just picking up car and quickly got me on my way... More

by john43amo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Monahan

Aug 23, 2021

Smythe Volvo Cars responded

In all of our weekly service department meetings we stress proactiveness and communication. Thank you for posting this five star review for Tom and our service department.

August 10, 2021

Dealership Rating
Employee Rating

Doug is a wonderful person. He's very helpful in explaining the work that needs to be done. As usual, he is thorough and professional and it is always a pleasant experience to deal with him. More

by renee44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam , Ryan Doremus

Aug 20, 2021

Smythe Volvo Cars responded

Good communication and a true sense of caring make Doug a fantastic service advisor. Thank you for sharing your experience and thank you for your business.

August 05, 2021

Dealership Rating
Employee Rating

I’ve been a customer for almost 20 years and my cars have always been well cared for at Smythe Volvo. The knowledge Service Advisors are great to work with. More

by susiemac526
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam

Aug 20, 2021

Smythe Volvo Cars responded

A customer for 20 years, fantastic! We are fortunate to have such wonderful and loyal customers as you. Thank you for the great review.

August 05, 2021

Dealership Rating
Employee Rating

The team at Smythe provides outstanding service and goes above and beyond to ensure customer satisfaction. Both before and after I purchased my first car there, the team has been amazing, and the service de More

by Matt H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam, Tina Dewald, Regina Krauza, Mark Terry , Dennis Jeffers, Dina Thomson

Aug 20, 2021

Smythe Volvo Cars responded

Wow, this is a stellar review! Thank you for taking the time to share these kind words. It is rewarding for all of us to read. We look forward to seeing you the next time you are in.

August 04, 2021

Dealership Rating
Employee Rating

Tom was great, helpful and very communicative throughout my entire service process. Would expect nothing less from Smythe Volvo – I will continue to use Smythe in the future. More

by bskatz1125
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 20, 2021

Smythe Volvo Cars responded

Thank you for your loyalty and these kind words for Tom and our service department. We appreciate your business.

...
27
...

Dealership Inventory (341 Vehicles)

new 2026 Volvo XC60 car, priced at $65,041
2026 Volvo XC60
new
Vapour Grey Metallic exterior
Automatic
All-wheel Drive
used 2023 Volvo C40 Recharge Pure Electric car, priced at $27,873
2023 Volvo C40 Recharge Pure Electric
used
Thunder Gray Metallic exterior
Automatic
All-wheel Drive
new 2026 Volvo XC90 Plug-In Hybrid car, priced at $86,731
2026 Volvo XC90 Plug-In Hybrid
new
Crystal White Pearl exterior
Automatic
All-wheel Drive
new 2026 Volvo XC90 car, priced at $76,141
2026 Volvo XC90
new
Vapour Grey Metallic exterior
Automatic
All-wheel Drive
used 2023 Volvo XC40 car, priced at $28,481
2023 Volvo XC40
used
Onyx Black Metallic exterior
Automatic
All-wheel Drive
used 2018 Cadillac XT5 car, priced at $8,981
2018 Cadillac XT5
used
Crystal White Tricoat exterior
Automatic
All-wheel Drive