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Tom Coward
536 Reviews
I've been with Smythe Volvo since 1991 and have over thirty years experience in the automotive industry. The best part about working at Smythe Volvo is the local business feel of the company. Knowing almost every customer who walks into the shop is a great feeling. My favorite Volvo of all time was the C30. It was a small, fast and super-fun 2 door hatchback with a turbo 5 cylinder engine. When not at Smythe Volvo, you can find me kayaking or fishing somewhere in New Jersey.
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536 Reviews of Tom Coward
March 20, 2026
Friendly service, love the digital component/texts/videos for service updates throughout service. A bit of a cluster dropping off & getting out due to narrow driveway & sales traffic. for service updates throughout service. A bit of a cluster dropping off & getting out due to narrow driveway & sales traffic. More
by Jason.lecocq
Verified Customer
March 19, 2026
Outstanding Polestar 2 Buying Experience As a newcomer to the USA, I couldn’t have asked for a better team than the one at Smythe Volvo. Jesus guided me through the entire process with patience, clarity, to the USA, I couldn’t have asked for a better team than the one at Smythe Volvo. Jesus guided me through the entire process with patience, clarity, and genuine support. Abbo worked hard to secure the best rate and made the finance process seamless. And Isaiah delivered the perfect finale — walking me through every feature, detailing the car beautifully, and giving me the full red‑bow moment. A fantastic experience from start to finish. Highly recommend this team. More
by JUANCHO
Other Employees Tagged: Jesus Garcia, Abood Katib , Isaiah
March 10, 2026
I previously left a positive review for this company because I believed they were honest and transparent. Unfortunately, after my experience, I have realized that was a mistake. The vehicle I purchased because I believed they were honest and transparent. Unfortunately, after my experience, I have realized that was a mistake. The vehicle I purchased had several issues that the dealership clearly promised to repair. Before purchasing the car, I specifically requested a full diagnostic report. Ryan provided me with a diagnostic from 2025 and assured me that all existing issues would be fixed as long as they were not external problems. However, the work was never fully completed. After picking up the vehicle from the dealership, the check engine light came back on while I was driving home. This was extremely concerning because I had already discussed this exact issue with Tom before leaving the car with them for repairs, and he assured me it would be taken care of. Because I no longer trusted the condition of the vehicle, I paid for my own diagnostic. The results revealed serious problems that should have been addressed before the car was returned to me. Based on the findings, I am now afraid to even drive the vehicle due to potential safety risks. When I contacted the dealership to resolve the issue, I spoke with a representative named Vell, who identified himself as a sales manager. He refused to address the unfinished repairs and stated that they only sell Volvo vehicles, even though they sold me a Mercedes. He also said that Regina, the service manager, stated there was nothing they could do. This response is completely unacceptable. Promises were made before the sale that were never honored, and now the dealership is refusing to take responsibility for unfinished repairs on a vehicle they sold. I feel completely deceived by this dealership. It appears that once they received payment, they no longer cared about the condition of the vehicle or the safety of their customer. This has been an extremely disappointing and frustrating experience. I will be pursuing every available option to have this situation properly addressed. More
by Cheecks69
Other Employees Tagged: Regina Krauza, Joe Del Valle, Ryan Preesada, Angelo Gamba
March 08, 2026
Fast and efficient, communicated quickly and clearly, problems fixed with ease Great service—my car was taken care of quickly, everything was explained clearly, and the whole process was smooth and hassl problems fixed with ease Great service—my car was taken care of quickly, everything was explained clearly, and the whole process was smooth and hassle-free. More
by JLR0317
Other Employees Tagged: Tom Coward
March 08, 2026
Efficient, accurate and thorough Very easy to get an appointment. Car was ready quickly. They were understanding that I was late due to the heavy rain appointment. Car was ready quickly. They were understanding that I was late due to the heavy rain More
by khahn814
Other Employees Tagged: Tom Coward
March 06, 2026
Service experience was excellent. Tom Coward explained everything. Would highly recommend. Vehicle was ready on time and was washed! Tom Coward explained everything. Would highly recommend. Vehicle was ready on time and was washed! More
by ack golfer
Other Employees Tagged: Tom Coward
March 05, 2026
Everything about Smythe Volvo shows their professionalism and willingness to take excellent care of the cars they service and the customers they serve. and willingness to take excellent care of the cars they service and the customers they serve. More
by ITSMYKL
Other Employees Tagged: Patrick Mclaughlin
February 26, 2026
Whole team was extremely professional and helpful. The service appointment was easy to book, the work was done very quickly, and the turnaround exceeded my expectation. It was also nice to have the ca The service appointment was easy to book, the work was done very quickly, and the turnaround exceeded my expectation. It was also nice to have the car washed. More
by KSERVISS
Other Employees Tagged: Tom Coward
