Tom Coward
Tom Coward at Smythe Volvo Cars

Tom Coward | Page 7

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.9
532 Reviews

I've been with Smythe Volvo since 1991 and have over thirty years experience in the automotive industry. The best part about working at Smythe Volvo is the local business feel of the company. Knowing almost every customer who walks into the shop is a great feeling. My favorite Volvo of all time was the C30. It was a small, fast and super-fun 2 door hatchback with a turbo 5 cylinder engine. When not at Smythe Volvo, you can find me kayaking or fishing somewhere in New Jersey.

4.9

532 Reviews

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532 Reviews of Tom Coward

March 08, 2026

Dealership Rating
Employee Rating

Fast and efficient, communicated quickly and clearly, problems fixed with ease Great service—my car was taken care of quickly, everything was explained clearly, and the whole process was smooth and hassl More

by JLR0317
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Mar 08, 2026

Smythe Volvo Cars responded

We’re pleased your Volvo XC90 was serviced so quickly and that our team kept you informed at every step. Thank you for recognizing the smooth and hassle-free process. We appreciate you choosing us for your Volvo’s care and look forward to assisting you again. Enjoy!

March 08, 2026

Dealership Rating
Employee Rating

Very competent and friendly staff, quick service and a detail oriented mentality. I would highly recommend them. More

by Celso C.
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Mar 08, 2026

Smythe Volvo Cars responded

Thank you for highlighting our quick and detail oriented approach with your Volvo XC60. Tom and the service team are glad to deliver friendly and competent care. We appreciate your recommendation. Enjoy!

March 08, 2026

Dealership Rating
Employee Rating

Efficient, accurate and thorough Very easy to get an appointment. Car was ready quickly. They were understanding that I was late due to the heavy rain More

by khahn814
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Mar 08, 2026

Smythe Volvo Cars responded

Thank you for noting how effortless scheduling was. We’re pleased that our team provided efficient and thorough service and had your Volvo ready quickly. We appreciate your patience when the weather affected your arrival and look forward to helping you again. Enjoy!

March 06, 2026

Dealership Rating
Employee Rating

Service experience was excellent. Tom Coward explained everything. Would highly recommend. Vehicle was ready on time and was washed! More

by ack golfer
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Mar 06, 2026

Smythe Volvo Cars responded

Thank you for your kind words about our Volvo service team. We’re glad Tom walked you through each step and that your XC40 was ready on schedule and returned clean. Your recommendation means a lot to our team. Enjoy!

March 05, 2026

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Employee Rating

Everything about Smythe Volvo shows their professionalism and willingness to take excellent care of the cars they service and the customers they serve. More

by ITSMYKL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Patrick Mclaughlin

Mar 05, 2026

Smythe Volvo Cars responded

Thank you for highlighting our team’s professionalism and dedication. Taking exceptional care of your Volvo V60 and providing a seamless service experience is important to us. We appreciate your trust and look forward to maintaining your Volvo. Enjoy!

February 26, 2026

Dealership Rating
Employee Rating

Whole team was extremely professional and helpful. The service appointment was easy to book, the work was done very quickly, and the turnaround exceeded my expectation. It was also nice to have the ca More

by KSERVISS
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Feb 26, 2026

Smythe Volvo Cars responded

We appreciate you highlighting our professional and helpful team during your recent Volvo service. We’re glad the appointment was easy to book, the work was completed quickly, and our turnaround exceeded your expectations. It’s great that you enjoyed the complimentary car wash, and we look forward to assisting you again. Enjoy!

February 26, 2026

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Employee Rating

They are they the best! !! Everyone is very helpful and pleasant. They do everything to accommodate the client. More

by MFUENTES1018
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Feb 26, 2026

Smythe Volvo Cars responded

We’re thrilled to hear our team made your Volvo XC60 service so pleasant and accommodating. Thank you for highlighting how helpful everyone was during your visit. We appreciate your five-star rating and look forward to assisting you again. Enjoy!

February 25, 2026

Dealership Rating
Employee Rating

Very professional They are friendly and professional I had an absolutely amazing experience purchasing my car! From the moment I walked into the dealership, the staff was welcoming, professional, and genu More

by ONYESSEL
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Feb 25, 2026

Smythe Volvo Cars responded

Thank you for sharing your amazing experience. We’re glad our team answered all your questions, kept everything clear, and made your purchase process stress-free. Enjoy your new car, and please let us know if we can help in the future. Enjoy!

February 25, 2026

Dealership Rating
Employee Rating

I’ve been working with Doug for the 3 Volvo’s I’ve purchased from Smythe. He’s the best!! More

by JAPHILLIPS10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 25, 2026

Smythe Volvo Cars responded

We’re thrilled to hear that Doug delivered exceptional service on your Volvo XC60. It’s fantastic to know he’s made each of your three Volvo experiences so positive. We look forward to assisting you again. Enjoy!

February 24, 2026

Dealership Rating
Employee Rating

Clean, quick and efficient thank you very much for the help Clean, click and efficient one more word two more words, three more words, four more words More

by nate.schaufler
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Feb 25, 2026

Smythe Volvo Cars responded

We’re delighted to hear your Volvo S60 service was clean and efficient. We appreciate you taking note of our quick process and sharing a five star rating. Enjoy!

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