Tom Coward
Tom Coward at Smythe Volvo Cars

Tom Coward | Page 6

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.9
511 Reviews

I've been with Smythe Volvo since 1991 and have over thirty years experience in the automotive industry. The best part about working at Smythe Volvo is the local business feel of the company. Knowing almost every customer who walks into the shop is a great feeling. My favorite Volvo of all time was the C30. It was a small, fast and super-fun 2 door hatchback with a turbo 5 cylinder engine. When not at Smythe Volvo, you can find me kayaking or fishing somewhere in New Jersey.

4.9

511 Reviews

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511 Reviews of Tom Coward

February 19, 2026

Dealership Rating
Employee Rating

We have been dealing with Smythe Volvo for more than 10 years. During these 10 years it’s been like a family for us. We’ve seen staff members come and go and our relationship has remained consistent as t More

by KAIKO.HAYES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 19, 2026

Smythe Volvo Cars responded

How wonderful that our team has felt like family to you over the past ten years. We appreciate your continued trust in our service department with your Volvo XC60. We look forward to many more visits together. Enjoy!

February 13, 2026

Dealership Rating
Employee Rating

Professional and courteous staff. Well maintained facility. Fair pricing. Experts on the Volvo brand. Overall meet a high standard for the brand they represent and wear on their chest More

by MORICCHIO
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Feb 13, 2026

Smythe Volvo Cars responded

It’s wonderful to hear our courteous staff, well maintained facility, and fair pricing stood out to you. Tom and our Volvo experts are pleased the service on your XC60 met the brand’s high standards. We look forward to the opportunity to assist you again. Enjoy!

February 08, 2026

Dealership Rating
Employee Rating

The service department at Smythe Volvo is great. Tom was also great to work with. More

by Ei'sAudi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 08, 2026

Smythe Volvo Cars responded

It’s fantastic to hear you were pleased with the service on your Volvo XC40 and that Tom made the experience enjoyable. We look forward to helping you with any future maintenance. Thanks for sharing your feedback!

February 01, 2026

Dealership Rating
Employee Rating

Great service. Prompt attention and updates on progress is great to know how the service is going. More

by Yon
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Feb 03, 2026

Smythe Volvo Cars responded

Thank you for choosing Smythe Volvo Cars. Your feedback and rating mean a lot to us. We're glad Tom and our team were able to help, and we hope to see you again! Enjoy!

February 01, 2026

Dealership Rating
Employee Rating

Car was ready the same day. All repairs were explained clearly. Tom has been there a long time and knows Volvo, More

by TJFEKETE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Regina Krauza

Feb 02, 2026

Smythe Volvo Cars responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Smythe Volvo Cars! Enjoy!

February 01, 2026

Dealership Rating
Employee Rating

Very satisfied with Smythe Volvo. Been a customer for many years and my daughter is also a customer. More

by ABODTMANN
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Feb 01, 2026

Smythe Volvo Cars responded

Thank you for choosing Smythe Volvo Cars. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Enjoy!

January 31, 2026

Dealership Rating
Employee Rating

You will always get honest, clear communication from knowledgeable people who embody the epitome of professionalism. Can't say enough good things about Smythe Volvo, their service, and their people. More

by Peter Burgdorff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 31, 2026

Smythe Volvo Cars responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Smythe Volvo Cars. Enjoy!

January 30, 2026

Dealership Rating
Employee Rating

Always a great experience from the porter greeting, service discussion with tom coward, loaner,and through to pick up after work completion. More

by SAGRECO
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Jan 30, 2026

Smythe Volvo Cars responded

Thanks for sharing your thoughts about your experience with Smythe Volvo Cars. We appreciate your business and hope to see you again soon! Enjoy!

January 29, 2026

Dealership Rating
Employee Rating

Very happy the service is excellent the people are knowledgeable and professional my stay was enjoyable the showroom is pleasant and so are the salespeople More

by RONNIE22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Jackson

Jan 29, 2026

Smythe Volvo Cars responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Enjoy!

January 23, 2026

Dealership Rating
Employee Rating

The workers are great. The car is terrible. I have had many problems with a brand new car. After having the car for two weeks they had to install a new battery 🤦🏻‍♀️. Eve More

by Frances
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Scott Jackson, Regina Krauza

Jan 28, 2026

Smythe Volvo Cars responded

Thank you for taking the time to share your thoughts on working with our team here at Smythe Volvo Cars. If you would like to further discuss your visit, Frances, feel free to contact us at your convenience. Kevin Flanagan

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