Dealer Reviews

Cars for Sale

Write a Review

Dealer Log In

Write a Review

Tom Coward

Overview Reviews (537) Inventory (337)

Contact Me

View All Employees

< View All Employees

Tom Coward

Tom Coward | Page 6

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

I've been with Smythe Volvo since 1991 and have over thirty years experience in the automotive industry. The best part about working at Smythe Volvo is the local business feel of the company. Knowing almost every customer who walks into the shop is a great feeling. My favorite Volvo of all time was the C30. It was a small, fast and super-fun 2 door hatchback with a turbo 5 cylinder engine. When not at Smythe Volvo, you can find me kayaking or fishing somewhere in New Jersey.

Contact Me

4.9

537 Reviews

Overview Reviews (537) Inventory (337)

4.9

537 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

Contact Tom Coward

Name

Email or Mobile Phone

Text

Phone

Message

By clicking Send Message, you agree to receive automated texts to connect you to this dealership employee, to market and provide information, and to better serve you. Purchase is not required and you agree to our Terms of Use and Privacy Policy. Standard message and data rates may apply.

537 Reviews of Tom Coward

April 17, 2026

Dealership Rating

Employee Rating

The salesman, finance and service excellent I appreciate a dedicated crew your dealership is lucky to have them a dedicated crew your dealership is lucky to have them More

by jdrivera

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Tom Coward

Report | Print

Apr 19, 2026 -

Smythe Volvo Cars responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Enjoy! Smythe Volvo Cars

April 11, 2026

Dealership Rating

Employee Rating

Good communication, honest people. The people I dealt with communicated with me through the day, clearly explained the issues and kept me informed of the progress and timing. The people I dealt with communicated with me through the day, clearly explained the issues and kept me informed of the progress and timing. More

by KRISTIN.WENSLAU

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Tom Coward

Report | Print

Apr 11, 2026 -

Smythe Volvo Cars responded

It’s great to hear our team kept you informed and provided honest, clear explanations during your Volvo XC60 service. Thank you for choosing us to care for your vehicle. Enjoy!

April 10, 2026

Dealership Rating

Employee Rating

Great dealership with a great service department. Thank you for always being fair and honest. Thank you for always being fair and honest. More

by UTKJED'92

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Scott Jackson, Tina Dewald

Report | Print

Apr 10, 2026 -

Smythe Volvo Cars responded

Delighted to know our service team treated you fairly and honestly while caring for your Volvo XC40 Recharge Pure Electric. We appreciate you highlighting our fair approach and giving us a top rating. Enjoy!

April 08, 2026

Dealership Rating

Employee Rating

Very good, helpful and good customer service overall Prompt, good communication, website user experience could be better Prompt, good communication, website user experience could be better More

by rtkarthik

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Tom Coward

Report | Print

Apr 08, 2026 -

Smythe Volvo Cars responded

Thank you for the five-star review and for letting us know how Tom and the team supported you with your Volvo XC60 service. We’re glad you found our staff prompt and communicative. We appreciate your feedback on the website and will share it with our team to improve the experience. Enjoy!

April 08, 2026

Dealership Rating

Employee Rating

Mark Terry is by far the only reason I bought another Volvo. It is not only the service that he provides, but the personalization in which he gives all of his customers. When I leave my car with Mark, I Volvo. It is not only the service that he provides, but the personalization in which he gives all of his customers. When I leave my car with Mark, I know he is ensuring the best quality and care with my car. As long as Mark is Volvo, I will be with Volvo. More

by ASAUNDERS0929

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam, Scott Jackson, Tina Dewald, Regina Krauza, Mark Terry, David Ferrence, Billy Shannon, Jessica Hermida, Patrick Mclaughlin

Report | Print

Apr 08, 2026 -

Smythe Volvo Cars responded

How fantastic that Mark’s personalized attention during service of your Volvo XC60 has earned your continued loyalty. We appreciate the confidence you place in Mark and our service team to care for your car. We look forward to supporting you and your XC60 for years to come. Enjoy!

April 02, 2026

Dealership Rating

Employee Rating

They went above and beyond to help me and answered all of my questions. The entire staff was friendly and knowledgeable. I already recommended them to my friend. my questions. The entire staff was friendly and knowledgeable. I already recommended them to my friend. More

by chasedawn14

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Tom Coward

Report | Print

Apr 05, 2026 -

Smythe Volvo Cars responded

We are very happy to have provided you with such a positive experience! We at Smythe Volvo Cars sincerely value your business and look forward to your next visit. Enjoy!

March 30, 2026

Dealership Rating

Employee Rating

Had a great experience with smythe volvo. Tom and Scott were both great to work with Tom and Scott were both great to work with More

by LESLIELEVY2021

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Scott Jackson

Report | Print

Mar 31, 2026 -

Smythe Volvo Cars responded

We appreciate you sharing your experience with Tom and Scott while servicing your Volvo. We look forward to helping you again on your next visit. Enjoy!

March 28, 2026

Dealership Rating

Employee Rating

I was very impressed with the whole service process from scheduling to pick-up. No issues. scheduling to pick-up. No issues. More

by ceellison

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Mar 28, 2026 -

Smythe Volvo Cars responded

Thank you for sharing your experience with our service team for your Volvo XC90 Plug-In Hybrid. We’re glad the process from scheduling to pick-up went smoothly. Please let us know whenever you need future service assistance. Enjoy!

March 26, 2026

Dealership Rating

Employee Rating

Always a good service experience at Smythe Volvo. Doug M. My go-to service person was not available so had Billy take care of my car. All good with Billy. Thank you. Doug M. My go-to service person was not available so had Billy take care of my car. All good with Billy. Thank you. More

by ABIANCHI2011

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam, Billy Shannon

Report | Print

Mar 27, 2026 -

Smythe Volvo Cars responded

It’s great to hear Doug usually sets the standard and that Billy stepped in smoothly for your Volvo V60 Cross Country service. We’re glad everything went well and appreciate you trusting us with your car. Let us know whenever you need us again. Enjoy!

March 25, 2026

Dealership Rating

Employee Rating

Always excellent. Smooth sailing. The service experience is extremely efficient. The team is always accommodating when possible. Wait times aren't nearly as long as th Smooth sailing. The service experience is extremely efficient. The team is always accommodating when possible. Wait times aren't nearly as long as they could be. More

by CDEVITO1981

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Tom Coward

Report | Print

Mar 25, 2026 -

Smythe Volvo Cars responded

We’re glad our service team provided an efficient visit for your Volvo XC90. It’s rewarding to know that our accommodating approach and reduced wait times helped keep things smooth. Thank you for your continued trust. Enjoy!

Dealership Inventory (337 Vehicles)

2026 Volvo XC40 | used

$51,246

2026 Volvo XC40

used

Crystal White exterior

Automatic

All-wheel Drive

$51,246

View Vehicle Details

View Details

2025 Volvo EX90 | used

$51,986

2025 Volvo EX90

used

Crystal White exterior

Automatic

All-wheel Drive

$51,986

View Vehicle Details

View Details

2023 Volvo C40 Recharge Pure Electric | used

$27,873

2023 Volvo C40 Recharge Pure Electric

used

Thunder Gray Metallic exterior

Automatic

All-wheel Drive

$27,873

View Vehicle Details

View Details

2020 Chevrolet Suburban | used

$20,981

2020 Chevrolet Suburban

used

Silver Ice Metallic exterior

Automatic

Four-wheel Drive

$20,981

View Vehicle Details

View Details

2013 Volvo XC90 | used

$9,981

2013 Volvo XC90

used

Electric Silver Metallic exterior

Automatic

All-wheel Drive

$9,981

View Vehicle Details

View Details

2025 Volvo XC90 | used

$46,581

2025 Volvo XC90

used

Platinum Gray exterior

Automatic

All-wheel Drive

$46,581

View Vehicle Details

View Details

View All Inventory