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Tom Coward

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Tom Coward

Tom Coward | Page 6

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

I've been with Smythe Volvo since 1991 and have over thirty years experience in the automotive industry. The best part about working at Smythe Volvo is the local business feel of the company. Knowing almost every customer who walks into the shop is a great feeling. My favorite Volvo of all time was the C30. It was a small, fast and super-fun 2 door hatchback with a turbo 5 cylinder engine. When not at Smythe Volvo, you can find me kayaking or fishing somewhere in New Jersey.

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4.9

536 Reviews

Overview Reviews (536) Inventory (317)

4.9

536 Reviews

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536 Reviews of Tom Coward

April 11, 2026

Dealership Rating

Employee Rating

Good communication, honest people. The people I dealt with communicated with me through the day, clearly explained the issues and kept me informed of the progress and timing. The people I dealt with communicated with me through the day, clearly explained the issues and kept me informed of the progress and timing. More

by KRISTIN.WENSLAU

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Tom Coward

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Apr 11, 2026 -

Smythe Volvo Cars responded

It’s great to hear our team kept you informed and provided honest, clear explanations during your Volvo XC60 service. Thank you for choosing us to care for your vehicle. Enjoy!

April 10, 2026

Dealership Rating

Employee Rating

Great dealership with a great service department. Thank you for always being fair and honest. Thank you for always being fair and honest. More

by UTKJED'92

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Scott Jackson, Tina Dewald

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Apr 10, 2026 -

Smythe Volvo Cars responded

Delighted to know our service team treated you fairly and honestly while caring for your Volvo XC40 Recharge Pure Electric. We appreciate you highlighting our fair approach and giving us a top rating. Enjoy!

April 08, 2026

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Employee Rating

Very good, helpful and good customer service overall Prompt, good communication, website user experience could be better Prompt, good communication, website user experience could be better More

by rtkarthik

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Tom Coward

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Apr 08, 2026 -

Smythe Volvo Cars responded

Thank you for the five-star review and for letting us know how Tom and the team supported you with your Volvo XC60 service. We’re glad you found our staff prompt and communicative. We appreciate your feedback on the website and will share it with our team to improve the experience. Enjoy!

April 08, 2026

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Employee Rating

Mark Terry is by far the only reason I bought another Volvo. It is not only the service that he provides, but the personalization in which he gives all of his customers. When I leave my car with Mark, I Volvo. It is not only the service that he provides, but the personalization in which he gives all of his customers. When I leave my car with Mark, I know he is ensuring the best quality and care with my car. As long as Mark is Volvo, I will be with Volvo. More

by ASAUNDERS0929

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam, Scott Jackson, Tina Dewald, Regina Krauza, Mark Terry, David Ferrence, Billy Shannon, Jessica Hermida, Patrick Mclaughlin

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Apr 08, 2026 -

Smythe Volvo Cars responded

How fantastic that Mark’s personalized attention during service of your Volvo XC60 has earned your continued loyalty. We appreciate the confidence you place in Mark and our service team to care for your car. We look forward to supporting you and your XC60 for years to come. Enjoy!

April 02, 2026

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Employee Rating

They went above and beyond to help me and answered all of my questions. The entire staff was friendly and knowledgeable. I already recommended them to my friend. my questions. The entire staff was friendly and knowledgeable. I already recommended them to my friend. More

by chasedawn14

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Tom Coward

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Apr 05, 2026 -

Smythe Volvo Cars responded

We are very happy to have provided you with such a positive experience! We at Smythe Volvo Cars sincerely value your business and look forward to your next visit. Enjoy!

March 30, 2026

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Had a great experience with smythe volvo. Tom and Scott were both great to work with Tom and Scott were both great to work with More

by LESLIELEVY2021

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Scott Jackson

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Mar 31, 2026 -

Smythe Volvo Cars responded

We appreciate you sharing your experience with Tom and Scott while servicing your Volvo. We look forward to helping you again on your next visit. Enjoy!

March 28, 2026

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Employee Rating

I was very impressed with the whole service process from scheduling to pick-up. No issues. scheduling to pick-up. No issues. More

by ceellison

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 28, 2026 -

Smythe Volvo Cars responded

Thank you for sharing your experience with our service team for your Volvo XC90 Plug-In Hybrid. We’re glad the process from scheduling to pick-up went smoothly. Please let us know whenever you need future service assistance. Enjoy!

March 26, 2026

Dealership Rating

Employee Rating

Always a good service experience at Smythe Volvo. Doug M. My go-to service person was not available so had Billy take care of my car. All good with Billy. Thank you. Doug M. My go-to service person was not available so had Billy take care of my car. All good with Billy. Thank you. More

by ABIANCHI2011

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam, Billy Shannon

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Mar 27, 2026 -

Smythe Volvo Cars responded

It’s great to hear Doug usually sets the standard and that Billy stepped in smoothly for your Volvo V60 Cross Country service. We’re glad everything went well and appreciate you trusting us with your car. Let us know whenever you need us again. Enjoy!

March 25, 2026

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Employee Rating

Always excellent. Smooth sailing. The service experience is extremely efficient. The team is always accommodating when possible. Wait times aren't nearly as long as th Smooth sailing. The service experience is extremely efficient. The team is always accommodating when possible. Wait times aren't nearly as long as they could be. More

by CDEVITO1981

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Tom Coward

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Mar 25, 2026 -

Smythe Volvo Cars responded

We’re glad our service team provided an efficient visit for your Volvo XC90. It’s rewarding to know that our accommodating approach and reduced wait times helped keep things smooth. Thank you for your continued trust. Enjoy!

March 23, 2026

Dealership Rating

Employee Rating

Excellent I was very pleased with the service provided by your service department. Tom Coward was friendly and easy to communicate with. your service department. Tom Coward was friendly and easy to communicate with. More

by Andreadreiter

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Tom Coward

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Mar 23, 2026 -

Smythe Volvo Cars responded

Hearing that Tom made your service appointment for your Volvo XC60 straightforward and friendly means a great deal to us. Thank you for placing your trust in our service department. Enjoy!

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