Tom Floystrop
Tom Floystrop at Jim Ellis Buick GMC Mall of GA

Tom Floystrop

Service Consultant

Jim Ellis Buick GMC Mall of GA

3600 Buford Drive
Buford, GA 30519

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4.5
42 Reviews
4.5

42 Reviews

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42 Reviews of Tom Floystrop

July 19, 2025

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Employee Rating

That was a good experience with you guys. First time but I was so impressed with the excellent service you provided. I think I will stick on service my car with you. More

by KIWONGE.KATAKO
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jul 22, 2025

Jim Ellis Buick GMC Mall of GA responded

We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

July 18, 2025

Dealership Rating
Employee Rating

Tom did a great job getting me in and out and getting me a loaner. More

by Johnbaileypbg
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Jul 22, 2025

Jim Ellis Buick GMC Mall of GA responded

We're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia. Feel free to reach out to us if you need anything. Have a wonderful day.

July 14, 2025

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I always have great service at this location and they have a very knowledgeable staff. More

by WBROWN16
Service Price Transparency
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Recommend Dealer
Yes
Jul 16, 2025

Jim Ellis Buick GMC Mall of GA responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 12, 2025

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Been her multiple times with my vehicles. Every time they want to charge me anywhere from 6k to 14k for services that are recommended. I am also talked down to as if I am an idiot. Will st More

by JINSTALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 17, 2025

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.

July 04, 2025

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They greeted you with a smile and willingness to assist with your vehicle concerns. Mr. Tom Floystrop was a phenomenal Service Consultant. I appreciate his professionalism, knowledge, and support in addr More

by MICHELEDENNIS05
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jul 10, 2025

Jim Ellis Buick GMC Mall of GA responded

We're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

June 27, 2025

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Employee Rating

Excellent willingness to work with customers, very customer friendly, great personalities of the sales rep, sales manager, and everyone else we came in contact with More

by LAURENBLARSON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 02, 2025

Jim Ellis Buick GMC Mall of GA responded

We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 27, 2025

Dealership Rating
Employee Rating

Incorrect information given by the technician to the service writer and I had to pay another shop to diagnose More

by Akcronic1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 03, 2025

Jim Ellis Buick GMC Mall of GA responded

Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Jim Ellis Buick GMC Mall of Georgia (770) 872-0884

June 03, 2025

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I have been going here for 6 yrs. The team is always professional and thorough -I highly recommend More

by liztsponseller
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: James Stecker, Ed Barnes

Jun 07, 2025

Jim Ellis Buick GMC Mall of GA responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon!

May 24, 2025

Dealership Rating
Employee Rating

Everyone was kind, attentive, and informative. Tom and Nick took great care of me. I know my car is in careful hands when I come to this dealership for a service. More

by KENNEDY.WASHINGTON3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Jean-Gilles

May 27, 2025

Jim Ellis Buick GMC Mall of GA responded

Thanks for highlighting some of our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care!

May 20, 2025

Dealership Rating
Employee Rating

My experience today was extremely disappointing. The service was horrible, especially from Tom Floystrop, who displayed extremely discriminatory and humiliating behavior towards me and my dad. His a More

by SUNNYZHAO228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 08, 2025

Jim Ellis Buick GMC Mall of GA responded

We'd like the opportunity to turn your experience around. Please reach out to us at (770) 872-0884 at your earliest convenience to discuss how we can turn this experience into a positive one.

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