"Tom was excellent"
Tom patiently taught me a thing about my car of which I am too embarrassed to provide the details. That is the sign of someone who provides great service.
"Impressed with service reps."
Dana Lawrence is very pleasant, motivated to help, goes extra mile to resolve the service issues. She is very customer driven. I give her 5 stars.
"Nice and Easy!"
Tom is excellent! He was kind and provided helpful information about my service. I would recommend him to everyone. Thanks Tom for helping me out.
Toyota service continues to impress me with the outstanding service work they perform. I love going there for service. It’s so easy to drop vehicle off and the building is always clean.
"First Service of my 2018 Tacoma"
Great Service today, 10/17/2018 on my new Tacoma. This truck is my 4th from Heritage and
I have not been disappointed with their timely and quality service .Tom Kulhowvick met me as I arrived
At the service entrance, less then an hour later Tom found me in the customer lounge.
reviewed the 5000 mile maintenance with me and then I was on my way !!
- Toyota Fan
I appreciate the customer service, having an efficient system for moving customers through, and having the option to sit in a quiet space without distractions while I wait. Heritage has been my "go to" for 32 years for both purchasing vehicles and servicing them. If ever I have had a problem, staff have worked with me to resolve it reasonably and pleasantly. Highly recommend.
Other Employees Tagged:
, Widad Hayyat
"Super friendly service"
Tom in the service department was friendly and knowledgeable. My overall service experience was pleasant and I would recommend the helpful staff again. A+ A+
Tom did an amazing job explaining everything that needed to be done and what could wait. He kept me posted on how things were going. Very friendly and out going.
"Speedy & Professional!"
Over the years we have purchased several Toyota automobiles from Heritage Toyota. I have to say this last time was one of the best experiences. Phil Devoid & Christine Donahue were awesome. They answered every without hesitation, and I was able to close the deal in no time. Kudos to both of them. They are 100% pros!
"Customer appreciation "
- Bruce Lang
I have been a service customer for many years via many new Toyota's. The PR team concept is well integrated in company approach, however people make the company! Tom Kulhowvick is at the forefront of the image you folks strive to achieve. He is down to earth, respectful and patient. He is clearly a leader in this section and should be in charge of said. Management skills are prevalent.
Steve greets me by name and goes out of his way to see me. He is a worker and obviously hates slackers. His style shines through with others that I witness his interactions with.
A new face emerged this visit in Widad who was very organized and respectful with good people skills.
I am a retired executive officer and can fully identify with people skills.
Other Employees Tagged:
Steve-Greeter/ Entry coordinator