"First Service of my 2018 Tacoma"
Great Service today, 10/17/2018 on my new Tacoma. This truck is my 4th from Heritage and
I have not been disappointed with their timely and quality service .Tom Kulhowvick met me as I arrived
At the service entrance, less then an hour later Tom found me in the customer lounge.
reviewed the 5000 mile maintenance with me and then I was on my way !!
- Toyota Fan
I appreciate the customer service, having an efficient system for moving customers through, and having the option to sit in a quiet space without distractions while I wait. Heritage has been my "go to" for 32 years for both purchasing vehicles and servicing them. If ever I have had a problem, staff have worked with me to resolve it reasonably and pleasantly. Highly recommend.
Other Employees Tagged:
, Widad Hayyat
"Super friendly service"
Tom in the service department was friendly and knowledgeable. My overall service experience was pleasant and I would recommend the helpful staff again. A+ A+
Tom did an amazing job explaining everything that needed to be done and what could wait. He kept me posted on how things were going. Very friendly and out going.
"Speedy & Professional!"
Over the years we have purchased several Toyota automobiles from Heritage Toyota. I have to say this last time was one of the best experiences. Phil Devoid & Christine Donahue were awesome. They answered every without hesitation, and I was able to close the deal in no time. Kudos to both of them. They are 100% pros!
"Customer appreciation "
- Bruce Lang
I have been a service customer for many years via many new Toyota's. The PR team concept is well integrated in company approach, however people make the company! Tom Kulhowvick is at the forefront of the image you folks strive to achieve. He is down to earth, respectful and patient. He is clearly a leader in this section and should be in charge of said. Management skills are prevalent.
Steve greets me by name and goes out of his way to see me. He is a worker and obviously hates slackers. His style shines through with others that I witness his interactions with.
A new face emerged this visit in Widad who was very organized and respectful with good people skills.
I am a retired executive officer and can fully identify with people skills.
Other Employees Tagged:
Steve-Greeter/ Entry coordinator
"Excellent and efficient service"
- Kristyna Bishop
Tom was excellent. Friendly, efficient and helpful - and he even threw in a complimentary wash for our filthy car. He also helped us transfer our record to Washington DC. We recommend him highly!
"Knowledgable, friendly, honest, and fast service"
Tom and the service team were very responsive, knowledgable, and professional in their interactions with me as a customer. I never felt like they were trying to sell me more services than they knew I needed.
"Customer service at its best"
If there was ever a pleasant time when having our vehicle serviced and having to wait for it, I can only remember a few. They take care of you promptly, keep you informed if there are any issues, and treat you with the utmost respect. Congratulations to the crew at the service desk and the crew behind the scenes.
"Service is awesome as always.!!!"
- Blue Bell
Service team is the best around. Always helpful and knowledgeable of questions asked and Never pushy..also the quick intake of vehicles to get things moving ... I recommend the Herritage team to anyone..